20 24 Hour Fitness Interview Questions and Answers

24 Hour Fitness is one of the largest fitness companies in the world, with over 4 million members and 2,000 locations. If you’re looking for a job at 24 Hour Fitness, you can expect to be asked some company-specific interview questions.

In this article, we’ll give you an overview of the company and some of the most common interview questions you’re likely to encounter. We’ll also provide sample answers to help you prepare for your interview.

24 Hour Fitness Interview Process

The interview process at 24 Hour Fitness can vary depending on the position you are applying for. For entry-level positions, such as Personal Trainer or Customer Service Representative, the process is typically shorter and less difficult than it is for managerial positions, such as General Manager or Fitness Manager.

Overall, the experience of interviewing at 24 Hour Fitness is generally positive. The company is known for being friendly and welcoming, and most interviewers are interested in getting to know you as a person rather than grilling you with difficult questions.

Of course, every interview is different, and some may be more challenging than others. However, if you come prepared and ready to talk about your experience and qualifications, you should have no problem impressing the interviewer and landing the job.

1. Are you comfortable answering phone calls?

This question is a good way to determine how comfortable you are with customer service. If the gym has many members, it’s likely that they will need to answer phone calls from time to time. This can be an important part of the job because you may have to help customers who are having trouble using equipment or who want to cancel their membership.

Example: “I am very comfortable answering phones and talking on the phone in general. I worked as a receptionist for two years at my previous job, so I’m used to taking calls and helping people over the phone. I also enjoy speaking with people and making them feel more comfortable.”

2. Tell me about a time where you had to stand up for something that you believe in.

This question is a great way to learn more about your potential employer’s values and how they might align with yours. It can also help you determine if the company has an open culture where employees feel comfortable expressing their opinions. When answering this question, it can be helpful to mention something that shows you are willing to take action when you believe in something.

Example: “I have always been passionate about equality for all people. In my last job, I noticed that some of our members were uncomfortable using the locker room facilities because of other members’ gender identity. I spoke with my manager about the issue and we decided to make one of our locker rooms gender-neutral so everyone could feel safe and comfortable while at 24 Hour Fitness.”

3. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what you’re good at and where you can improve. When answering this question, be sure to focus on your strengths rather than your weaknesses.

Example: “My biggest strength is my ability to work well with others. I’ve always been someone who cares about the people around me, and I’m very empathetic. This means that when I see someone struggling, I’ll do whatever I can to help them. My weakness is that sometimes I care too much. I have a hard time saying no to people, which can lead to overcommitting myself.”

4. Tell me about your passion for fitness.

This question is a great way to learn more about the candidate’s personality and values. It also helps you determine if they are passionate enough about fitness to work at 24 Hour Fitness. When answering this question, it can be helpful to talk about your personal experience with fitness or how you became interested in the industry.

Example: “I have always been passionate about health and fitness. I started working as a personal trainer because I wanted to help others achieve their goals. I love seeing my clients’ confidence grow as they reach their fitness goals. I am excited to join the team at 24 Hour Fitness because I think that we can all support each other in our passion for helping people live healthier lives.”

5. What is your fitness training philosophy?

This question is an opportunity to show the interviewer your knowledge of fitness training and how you apply it in a gym setting. Your answer should include information about what types of exercises you prefer, how often you recommend clients train and any other philosophies that are important to you as a trainer.

Example: “I believe that everyone can benefit from exercise, regardless of their current level of fitness. I like to start with low-impact exercises for new clients so they can build up their endurance before moving on to more intense workouts. I also encourage my clients to take breaks during their workout if they need them, rather than pushing through pain or discomfort. This helps them avoid injury and enjoy their workout.”

6. Describe a time where you helped someone achieve a fitness goal.

This question can help the interviewer understand your customer service skills and how you interact with clients. Use examples from previous jobs or describe a time when you helped someone in your personal life achieve their fitness goals.

Example: “At my last job, I had a client who was looking to lose weight. She came into the gym every day for two weeks before she even spoke to me. After we talked, I gave her some tips on what exercises would be best for her and encouraged her to keep coming back. Eventually, she lost 10 pounds and became one of our most dedicated members.”

7. Do you have experience working with different groups of people.

The interviewer may ask this question to learn more about your interpersonal skills. They want to know how you interact with different types of people and whether you can help them create a welcoming environment for all members. In your answer, share an example of how you helped a group of people work together or get along.

Example: “In my last role as a personal trainer, I worked with clients of all ages and fitness levels. Some days, I would have only one client while other days I had up to five. Regardless of the number of clients I had, I always made sure they felt comfortable and supported during their workouts. I also encouraged them to talk to each other so that they could support each other’s progress.”

8. Describe a time where you had to prioritize, how did you choose what comes first?

This question is a great way to see how you prioritize your tasks and responsibilities. When answering this question, it can be helpful to mention the steps you took to determine what was most important at that time.

Example: “At my previous job, I had two managers who would give me different instructions on how to complete a task. One manager wanted me to do something one way while the other manager wanted me to do it another way. In this situation, I asked both managers which instruction they preferred so I could follow their lead. After doing this, I followed the instruction from the manager who gave it first.”

9. Do you have any experience managing a team of personal trainers?

This question can help the interviewer determine if you have experience managing a team of employees. If you do, share your leadership skills and how they helped you manage your team successfully. If you don’t have any experience managing a team, explain what leadership skills you possess that would allow you to be successful in this role.

Example: “I’ve worked with several personal trainers at my current job, but I haven’t managed them directly. However, I am very good at delegating tasks and motivating others to complete their work on time. In fact, I often train new personal trainers when one of our more experienced trainers is out sick or on vacation.”

10. What are your short term & long term career goals?

This question is an opportunity to show the interviewer that you are motivated and have a plan for your career. It’s important to be honest about what you want, but also realistic about how long it might take to achieve those goals. If you’re not sure what your future goals are, think about what you would like to do in the next year or two and what steps you can take to get there.

Example: “I am currently working on my personal training certification, which I hope to complete by the end of this year. After that, I’d love to work as a trainer at a gym like 24 Hour Fitness. In the meantime, I’m looking for any opportunities to gain experience and learn more about fitness.”

11. Are you CPR certified?

The interviewer may ask this question to see if you have the necessary skills and qualifications for the role. If they do, it’s important to let them know that you are CPR certified. You can also mention any other relevant certifications or training you’ve had in your career.

Example: “Yes, I am CPR certified through the American Red Cross. In my last job, I was a trainer at a local gym where I worked with clients of all ages and fitness levels. One of my responsibilities was teaching classes on how to perform CPR. I found that many members were interested in learning more about CPR because they wanted to be prepared in case of an emergency.”

12. Tell me about a leader that you look up to and a leader you disagree with.

This question is a great way to learn more about your potential manager and how they view leadership. It also gives you the opportunity to show that you can be objective when it comes to leaders in the industry.

Example: “I look up to my current manager because she’s always willing to help me with any questions I have, even if they’re outside of work hours. She’s very approachable and has helped me develop as an employee. However, I disagree with some of the policies at my previous company. The HR department was unapproachable and didn’t seem interested in helping employees.”

13. How would you approach a potential client?

This question can help the interviewer assess your customer service skills. Use examples from previous experiences to highlight how you approach clients and encourage them to join a gym or fitness center.

Example: “I would first introduce myself as a personal trainer, then I’d ask if they have any questions about my services. If they don’t, I’ll explain what I do and offer a free consultation so they can see if our training styles are compatible. If they’re interested in working with me, I’ll give them my business card and tell them that I’m available for private sessions.”

14. Are you prepared to work with children and the responsibilities that go along with that?

Working in a gym setting can sometimes involve working with children. Employers ask this question to make sure you are prepared for that responsibility and have experience if you don’t. If you do, they want to know how you would handle it. When answering this question, be honest about your experience and what you would do if you didn’t have any.

Example: “I’ve worked with children before as a lifeguard at the local pool. I was responsible for watching over them while their parents were swimming. I always made sure to keep an eye on them and help them when needed. I am comfortable doing so again if necessary.”

15. How would you handle an agitated member?

As a customer service representative, you may encounter members who are upset about something. The hiring manager wants to know how you would handle this situation and if you have experience with it in the past. If you do not have any experience, they want to see that you can learn from your mistakes and apply what you learned to future situations.

Example: “I once had a member come into the front desk complaining about their bill. They were very agitated and I could tell they were getting frustrated. I calmly explained to them that we did not control billing and that they needed to speak with our billing department. They became even more agitated and started yelling at me. I remained calm and told them that I understood their frustration but that I was unable to help them. They eventually left without further incident.”

16. Why do you want to be a personal trainer at 24 Hour Fitness?

This question is an opportunity to show your passion for the fitness industry and how you can contribute to 24 Hour Fitness. When answering this question, it can be helpful to talk about a specific experience or skill that led you to pursue a career in personal training.

Example: “I want to work at 24 Hour Fitness because I have always been passionate about helping others achieve their health goals. In high school, I volunteered as a gym monitor where I helped people with equipment and answered questions. This role inspired me to pursue a career in personal training so I could help more people reach their fitness goals.”

17. Have you ever taught a class or managed a group before?

This question can help the interviewer understand your teaching and leadership skills. If you have experience leading a group or teaching a class, share what you did in that role to show how it helped others learn new things or improve their fitness.

Example: “I’ve led several Zumba classes at my current gym, and I also taught a spin class for two years. In both of these roles, I learned how to motivate people through positive reinforcement and by encouraging them to push themselves during workouts. This skill has helped me connect with members who are nervous about trying new classes.”

18. Tell us about a time when you gave feedback to another person on their performance.

This question can help the interviewer understand how you give constructive criticism and how you handle receiving feedback. Use examples from your previous experience to show that you are willing to provide feedback to others, even if it’s not positive.

Example: “When I first started working as a personal trainer at my current gym, I had a client who was very dedicated to their workouts but wasn’t seeing results. After talking with them about their diet and exercise routine, I learned they were skipping meals because they didn’t have time to eat between work and their workout. I suggested they add in small snacks throughout the day so they could still get proper nutrition while also fitting in their workout.”

19. When was the last time you worked in a fast-paced environment?

Working in a gym setting can be hectic at times, especially when you’re trying to help multiple clients at once. Employers ask this question to make sure you have experience working under pressure and that you know how to handle it. In your answer, share an example of a time when you worked in a fast-paced environment and what you did to succeed.

Example: “In my last role as a personal trainer, I often had multiple clients scheduled for the same time slot. This meant I needed to work quickly but efficiently so I could give each client the attention they deserved. To do this, I would break up my workouts into segments so I could focus on one area at a time. For instance, I might start with cardio before moving onto strength training.”

20. Give me an example of a time where you were able to use persuasion to successfully convince someone to see things your way.

This question is an opportunity to show your communication skills and ability to persuade others. When answering this question, it can be helpful to think of a time when you had to convince someone to see things from your perspective or change their mind about something.

Example: “In my previous role as a sales associate at a retail store, I was working with a customer who wanted to return some items they had purchased. They were adamant that the products we sold them were defective, but after looking over the receipts and talking with them, I determined that they had simply changed their minds about what they wanted. After explaining why we couldn’t accept the returns, they agreed to keep the items.”