I’ve been covering the workplace for a long, long (long) time, and the one thing I have learned is that 99 percent of the problems in the workplace occur because of poor communication.
Poor communication between managers and employees and poor communication between co-workers is usually at the heart of every snafu, dispute and poor job performance.
That’s why I think a recent podcast with management guru Robert Sutton is valuable. You can find the full transcript here, but let me highlight some of his points about how to communicate better:
1. “A lot of what a leader’s job is is to be clear about where people should focus attention and where they should not focus attention.”
2. “There are people who suffer from collaboration overload. There’s all sorts of evidence…that essentially you’ve got 3 to 5 percent of the people who do 35 percent of the work on many teams. They get beleaguered. They get burned out. They quit. They get cynical.”
3. “When there’s hand-offs between people, between silos, those are the places where the conflict, where the misunderstanding happens. And as a leader, what your job is is to have everybody, for example, in every silo and in every shift understand what it feels like to be the giver and the receiver in the hand-off situation.”
4. In meetings, “if a CEO talks the whole time, that’s a bad sign. If you’re a boss, shut up and ask more questions. What good leaders do is that they make it safe and encourage the people who talk less to sort of add something, too.”
5. “There’s all sorts of evidence that when people argue in an atmosphere of mutual trust, that they’re more likely to bring different perspectives. They’re more likely to develop the best ideas.”
No matter what your job, these are the things you need to think about and try to implement in your daily communications. Do you ask questions? Do you cut off someone who annoys you or do you let him/her voice an opinion? Do others trust you enough to give their honest opinions?
Working on these issues will not only make you a better communicator, but a more valued member of any team.