20 Accor Interview Questions and Answers

When it comes to interviews, every company has their own unique style. This can be anything from the types of questions they ask, to the way they structure their interviews.

If you’re interviewing with Accor, you can expect a few things. First, they tend to ask a mix of both general and specific questions. They’ll want to know about your skills and experience, but they’ll also want to know how you would handle specific situations that are relevant to their company.

Second, they usually have a panel of interviewers, which can include HR representatives, managers, and even senior executives. This can be a bit daunting, but it’s important to remember that they’re all just people. They’re not there to trip you up, they just want to get to know you better.

Finally, they tend to be quite formal in their interviews. This doesn’t mean you can’t be yourself, but you should definitely avoid any casual language or jokes.

To help you prepare, we’ve compiled a list of some common Accor interview questions, along with some tips on how to answer them.

Accor Interview Process

The interview process at Accor can vary depending on the position you are applying for. However, most positions will require at least one personal interview and may also include a phone interview, an assessment test, and/or an interview with multiple people. The overall process usually takes 1-2 months.

1. Why do you think you would be a good fit for Accor?

This question is a great way for the interviewer to learn more about your personality and how you view yourself. When answering this question, it can be helpful to highlight some of your most important qualities or skills that relate to the job description.

Example: “I think I would be a good fit for Accor because I am highly motivated and have excellent communication skills. I also love working in a fast-paced environment where I can use my problem-solving skills to help guests with any issues they may have. I feel like these are all qualities that make me a great candidate for this position.”

2. Do you have experience working in the hospitality industry?

This question can help the interviewer learn more about your background and determine if you have any experience working in a similar role. If you don’t, they may ask you to describe previous work experiences that are relevant to this position.

Example: “I worked as a server at a local restaurant for five years before I started my career in accounting. While I enjoyed being a server, I decided to pursue an accounting degree because I wanted to advance my career and earn more money. Accounting is something I’ve always been passionate about, so it was an easy decision.”

3. What is your availability?

Employers ask this question to make sure you are available for the job. They want someone who can start right away and work full-time hours. When answering, be honest about your availability. If you have a specific time of year that you prefer not to work, let them know.

Example: “I am currently available to start immediately. I would like to stay in this position for at least two years, so I’m open to working any shifts or days as long as they’re within my availability.”

4. How would you greet customers who were difficult or unhappy with their stay?

This question can help the interviewer understand how you would handle a challenging situation. Use examples from your experience to show that you have what it takes to be successful in this role.

Example: “I once had a customer who was unhappy with their room because they wanted a view of the ocean and instead got a view of the parking lot. I apologized for the inconvenience, offered them an upgrade at no charge and told them we would do everything we could to make sure they enjoyed their stay. They were happy with the new room and even upgraded their dinner reservation to include wine.”

5. Tell me about a time you had to deal with an upset customer, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a situation that could arise in their workplace. Use examples from previous jobs or describe what you would do if you encountered an upset customer.

Example: “In my last position, I had a guest who was unhappy with the room they were given. The hotel was full and we couldn’t move them to another room, so I offered to give them a discount on their stay. They accepted the offer and seemed satisfied. If I ever encounter an upset customer at Accor, I would try to resolve the issue as quickly as possible.”

6. Describe your experience with handling money and operating a cash register.

Accor is a large company that operates in many countries. As such, it’s important for employees to be able to handle cash and operate a register. This question helps the interviewer determine whether you have experience with these tasks and how well you can perform them. In your answer, describe any previous experience handling money and operating a cash register.

Example: “I’ve worked as a bartender at several different bars over the past few years. During this time, I’ve learned how to count out change quickly and efficiently. I also know how to use a cash register and enter transactions into a computer system.”

7. If hired, what are some of the qualities you would bring to our company?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, try to highlight a few of your strongest qualities that relate to the job description or company values.

Example: “I am an extremely organized person who is always looking for ways to improve processes. I also have excellent communication skills and enjoy working as part of a team. These are two qualities I feel would help me succeed at Accor.”

8. What languages can you speak fluently?

Accor is a global company with locations in over 100 countries. As such, they may want to know that you can communicate effectively with their international staff and customers. If you speak multiple languages fluently, list them on your resume or cover letter. If not, consider taking language classes before applying for the job.

Example: “I am fluent in English and Spanish. I took several years of French in high school and college, but I’m still working on improving my comprehension.”

9. What makes you want to work at Accor?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal or professional experiences that make Accor an attractive employer.

Example: “I want to work at Accor because I am passionate about hospitality, and I believe in the company’s mission of providing exceptional service to its customers. In my last job as a concierge, I saw firsthand how important it is to have a positive attitude when interacting with guests. I also love working in a fast-paced environment where I can learn new things every day.”

10. Are you comfortable communicating via phone, email, and face-to-face interactions?

Accor is a global company that requires its employees to be able to communicate effectively in many different ways. When answering this question, it’s important to show the interviewer you are comfortable with all forms of communication and can adapt to any situation.

Example: “I am very comfortable communicating via phone, email and face-to-face interactions. I have experience working for a large corporation where we communicated primarily through email, but also had weekly meetings where we discussed our progress on projects and goals for the week. I’ve also worked at smaller companies where we communicated more frequently by phone or in person.”

11. Do you have any experience dealing with accounting issues?

Accor is a large company that has many accounting procedures. The interviewer may ask this question to see if you have experience with financial management and how you would handle similar situations in your new role. Use examples from your past experience to show the interviewer that you can manage complex accounting tasks.

Example: “In my last position, I was responsible for managing all of our hotel’s finances. This included tracking expenses, monitoring revenue and balancing accounts. I also had to ensure we were meeting government regulations regarding taxes and payroll. These responsibilities helped me develop strong organizational skills and learn more about accounting practices.”

12. Can you tell us about yourself, your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be prepared with an answer that highlights your relevant skills. When answering this question, try to focus on the skills you have that are most relevant to the position you’re applying for.

Example: “I am a highly motivated individual who has excellent communication skills. I’m also very organized and detail-oriented, which helps me stay focused on my work. My weakness is that sometimes I get so focused on my work that I forget to take breaks. This can lead to feeling overwhelmed at times.”

13. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know that you are self-aware and can recognize your own strengths and weaknesses. When answering this question, try to focus on your strengths while also acknowledging any areas for improvement.

Example: “My greatest strength would have to be my ability to work well under pressure. I am always prepared for the unexpected and I’m able to think quickly when things get hectic. My weakness would be my attention to detail. While I do my best to proofread everything I write or type, sometimes mistakes slip through. I’ve learned to accept this as part of being human and strive to improve.”

14. Have you ever been responsible for managing employees?

This question is an opportunity to show your leadership skills and management style. If you have experience managing employees, describe the challenges you faced and how you overcame them. If you don’t have direct experience managing employees, explain what steps you would take if you were in that role.

Example: “I’ve been a manager for my current employer for three years now. I started as a front desk receptionist but was promoted after six months because of my excellent customer service and problem-solving abilities. My first challenge as a manager was learning how to delegate tasks effectively so everyone could get their work done while still maintaining high standards. I learned that it’s important to communicate clearly with my team members about expectations and goals.”

15. Do you have experience using MS Office programs such as Excel and Word?

The interviewer may ask you this question to see if you have experience using the same programs they use at Accor. If you don’t, it’s important to show that you can learn new software quickly and efficiently.

Example: “I’ve used MS Office for years in my previous roles, so I’m very familiar with how to use Excel and Word. However, I also know that Accor uses a proprietary system called Hotel Manager, which is similar to Front Desk Manager. I am willing to take additional training on this program if needed.”

16. Would you consider yourself tech savvy?

Accor is a company that’s constantly innovating and implementing new technologies into their business. As such, they want to make sure you’re comfortable with technology and can use it in your role as an assistant manager. If you have experience using specific software or apps, be sure to mention them during the interview.

Example: “I consider myself tech savvy because I’ve been working with computers since high school. In my previous job, I was responsible for managing our social media accounts and updating our website. I’m also familiar with Microsoft Office programs like Word and Excel.”

17. Are you available to work weekends and holidays?

This question is a good way for the interviewer to assess your availability and willingness to work when business is typically busiest. If you are not available to work weekends or holidays, it’s important to let them know as soon as possible so they can find someone who is.

Example: “I am happy to work any hours that are required of me. I understand that working weekends and holidays is part of this job, however, if there were an opportunity to work during the weekdays only, I would be open to that discussion.”

18. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability and schedule. They may also want to know if you have any experience working nights or weekends. When answering this question, be honest about your availability and try to highlight any flexibility you might have.

Example: “I am available to work all shifts, including nights and weekends. I understand that some positions require weekend work, so I would be happy to do so as long as it’s not every weekend. I’m excited to start my career with Accor and will do whatever it takes to make sure our guests are having an amazing time.”

19. How well do you handle stress?

Accor is a large company that often has many projects going on at once. The interviewer wants to know how you will handle the stress of working for such a large organization and if you can keep up with their pace. Show them your ability to multitask, prioritize tasks and manage deadlines.

Example: “I have worked in hospitality for over five years now, so I am used to handling multiple tasks at once. In my last position, I was responsible for managing social media accounts, responding to customer service inquiries and creating content for our blog. I also had to ensure all posts were scheduled correctly and published on time. I enjoy having a lot of responsibility and find it easy to stay organized.”

20. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question can help the interviewer understand how you approach challenges and solve problems. Use your answer to highlight your critical thinking skills, problem-solving abilities and ability to adapt to changing situations.

Example: “When I was working as a server at a restaurant, we were short on staff one night, which meant that some servers had to cover multiple tables at once. This led to long wait times between courses for customers, which in turn led to unhappy customers. I approached my manager about the issue, and together we decided to hire more staff so that each server could only have one table at a time.”