Resume

Account Manager Resume Example & Writing Guide

Use this Account Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Account managers are the glue that holds together an organization’s relationships with its customers. They’re often the first point of contact for new business opportunities, and they’re responsible for maintaining and growing these relationships over time. Account managers often spend a lot of time on the phone, meeting with clients face-to-face, and collaborating with other teams within their organizations to deliver fantastic customer experiences.

Here’s some tips and an example for writing your account manager resume to help you land your next job.

Mary Thompson
Los Angeles, CA | (123) 456-7891 | [email protected]
Summary

Driven, customer-focused account manager with over 10 years of experience working with enterprise software clients. Proven ability to identify customer needs and provide recommendations that solve problems and enhance capabilities. Excels at building and maintaining customer relationships through strong account management skills.

Education
San Francisco State University Jun '10
B.A. in Business Administration
Experience
Company A, Account Manager Jan '17 – Current
  • Managed a team of 3 account executives and assisted in the development of sales strategies for new business opportunities, including developing pricing models to meet client needs.
  • Provided ongoing coaching and feedback on performance against goals and objectives with emphasis on increasing revenue growth.
  • Developed proposals that included financial analysis, project timelines, resource requirements, etc., to support winning bids for new clients or expanding existing relationships.
  • Negotiated contracts with prospective clients based upon company terms and conditions as well as applicable laws and regulations.
  • Assisted in the preparation of marketing materials such as brochures, web pages, presentations, etc., to promote products/services offered by the company to potential customers.
Company B, Account Manager Jan '12 – Dec '16
  • Developed and maintained strong relationships with clients, resulting in a consistent increase in client satisfaction ratings
  • Created detailed account plans for each customer to ensure that all needs were met throughout the duration of the relationship
  • Managed existing accounts by providing ongoing support and ensuring that customers received optimal service levels
  • Achieved sales goals through prospecting new business opportunities and increasing revenue from current customers
  • Collaborated with management team on strategic planning initiatives to improve overall company performance
Company C, Sales Representative Jan '09 – Dec '11
  • Consistently achieved or exceeded quarterly sales targets.
  • Developed and implemented territory sales plans to increase market share and product utilization.
  • Conducted educational lunch-and-learns and in-services for physicians and staff on new products and indications.
Certifications
  • Certified Sales Professional
  • Certified Marketing Manager
  • Certified Customer Service Professional
Skills

Industry Knowledge: Sales, B2B, B2C, Telemarketing, Customer Retention, Customer Acquisition
Technical Skills: Salesforce, Excel, G Suite, Zapier, Zendesk, MailChimp, Microsoft Office Suite, Google Analytics, SalesforceIQ, Facebook Ads Manager
Soft Skills: Communication, Leadership, Problem Solving, Teamwork, Decision Making, Public Speaking

How to Write an Account Manager Resume

Here’s how to write an account manager resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. And the best way to do that is by using specific examples and numbers.

For example, rather than saying you “managed accounts,” you could say that you “managed accounts for top-tier luxury brand, increasing revenue by 20% in first year.”

The second bullet point is much more specific and provides more detail about what you did and the results of your work. And that makes it much more interesting and compelling to read.

Related: What Is an Account Manager? How to Become One

Identify and Include Relevant Keywords

Applicant tracking systems (ATS) are used to scan resumes for certain keywords in order to determine whether an applicant is a good fit for the job. If your resume doesn’t include enough of the right terms, the ATS might filter out your application.

To make sure this doesn’t happen, use this list of account manager keywords as a starting point and add them throughout your resume where they’re most relevant:

  • Account Management
  • Business Development
  • Sales Management
  • Sales
  • Marketing Strategy
  • Marketing
  • Business-to-Business (B2B)
  • Customer Relationship Management (CRM)
  • Direct Sales
  • Strategy
  • Customer Service
  • Negotiation
  • Sales Process
  • Team Leadership
  • Sales Operations
  • Lead Generation
  • Customer Retention
  • Customer Experience
  • Team Building
  • Business Strategy
  • Microsoft Access
  • Management
  • Project Management
  • Social Media Marketing
  • Social Media
  • Online Marketing
  • Digital Marketing
  • Communication
  • Product Management
  • Business Planning

Showcase Your Technical Skills

In order to be successful in this role, it is essential that account managers are proficient in a variety of technical systems and procedures. Recruiters are looking for account managers who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that account managers are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.

Related Resume Examples

Previous

Prep Cook Resume Example & Writing Guide

Back to Resume
Next

Hostess Resume Example & Writing Guide