20 Air Transat Interview Questions and Answers

Air Transat is a Canadian airline that offers scheduled and charter flights to more than 60 destinations in 30 countries. The airline is headquartered in Montreal, Quebec, with offices in Toronto and Vancouver.

If you’re hoping to land a job at Air Transat, you can expect the interview process to be competitive. To give yourself the best chance of success, you’ll need to be prepared to answer a variety of questions about your experience, qualifications, and availability.

In this guide, we’ve compiled a list of sample Air Transat interview questions and answers to help you prepare for your interview.

Air Transat Interview Process

The interview process at Air Transat can be long and difficult, but overall it is a positive experience. The first step is usually a phone call from HR, followed by a face-to-face interview with a flight attendant. If you pass that stage, you will then take a personality test and lastly, a medical exam. The entire process can take up to 2 weeks.

1. Why do you want to work for Air Transat?

This question can help the interviewer determine your level of interest in working for their company. It also helps them understand what attracted you to this role and whether or not you have done any research about the company. When preparing your answer, make sure to highlight aspects that are important to you such as career advancement opportunities, work-life balance, culture and values, salary and benefits and other factors that are relevant to you.

Example: “I want to work for Air Transat because I am passionate about traveling and exploring new places. I think it would be a great opportunity to get paid to do something I love. I am also interested in learning more about the airline industry and how companies like Air Transat operate.”

2. Have you ever had any experience with customer service?

This question is a great way for the interviewer to learn more about your customer service skills. Air Transat wants employees who are friendly and helpful, so they ask this question to see if you have any experience in this area. If you do, share an example of how you helped a customer. If you don’t have any experience with customer service, explain that you’re eager to learn.

Example: “I’ve worked as a bartender for several years now, which has given me plenty of experience with customer service. I enjoy talking to people and making them feel comfortable, so I always try my best to make sure everyone is having a good time. In fact, I recently won employee of the month because of all the positive feedback I received from customers.”

3. Describe a time when you had an unhappy customer and how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you can help their company provide excellent customer service to customers and clients. To answer, think of a time when you had an unhappy customer and what you did to resolve the situation.

Example: “When I worked at my previous job as a sales associate, one of my customers was upset because they couldn’t find a specific item in our store. I apologized for the inconvenience and offered them a discount on another product. The customer accepted the offer and left the store happy.”

4. Tell me about a time that you were under pressure, how did you deal with it?

Air Transat is a company that requires its employees to work under pressure. This question helps the interviewer determine how you handle stressful situations and whether or not you can perform well in high-pressure environments. Use examples from your previous job experience, such as when you were working on an important project or had to meet a tight deadline.

Example: “In my last position, I was responsible for managing several social media accounts. One day, I noticed that one of our Instagram posts wasn’t showing up properly. I immediately contacted my supervisor about it so they could fix it before anyone else noticed. They ended up fixing the issue within five minutes, but I knew that if I didn’t report it right away, it would have been more difficult to find later.”

5. How would you react if a passenger was being unruly on the flight?

Air transat is a safe airline, and they want to ensure that their employees can handle any situation that may arise. This question allows you to show your problem-solving skills and ability to remain calm under pressure.

Example: “I would first try to diffuse the situation by asking them politely to stop or take a break from whatever behavior they are exhibiting. If this doesn’t work, I would call for security to remove the passenger from the flight. I believe in maintaining a safe environment for all passengers on board.”

6. What is your availability like?

Employers ask this question to make sure you can work the hours they need. They also want to know if you have any conflicts with their current employees’ schedules. When answering, be honest about your availability and how it fits in with the company’s needs. If you don’t have a specific schedule, let them know that you are flexible.

Example: “I am available for full-time employment starting immediately. I do not have any conflicts with my current employer’s schedule, so I would be able to start right away. My only conflict is that I will be out of town on vacation from July 15 through August 1.”

7. Do you have any experience working in a team environment?

Air Transat is a company that values teamwork. They want to know if you have experience working in a team and how well you can collaborate with others. This question helps them determine whether or not you are a good fit for their company culture. In your answer, explain what makes you a great teammate. Share an example of when you worked well with others on a project.

Example: “I’ve always been someone who enjoys collaborating with others. I find it more beneficial to work together than alone. When I was in college, I took part in a group project where we had to create a marketing plan for a new product. My team and I were all given different roles. I was the leader of our group, which meant I had to delegate tasks to my teammates. We all did a fantastic job on our assignment and received an A.”

8. If hired, what would be your approach to making sure all passengers are happy during the flight?

Air Transat is looking for flight attendants who can make sure all passengers are happy and comfortable during the flight. This question helps them assess your customer service skills and how you would approach this task. In your answer, explain what steps you would take to ensure that everyone on board has a positive experience.

Example: “I believe it’s important to be attentive to each passenger’s needs throughout the entire flight. I would start by making sure I greet every single person as they enter the plane. Then, I would check in with them periodically to see if they need anything. If someone seems upset or uncomfortable, I would do everything I could to help them feel better. For example, if someone needed an extra pillow or blanket, I would get it for them right away.”

9. What are some of your strengths and weaknesses?

Employers ask this question to learn more about your personality and how you view yourself. They want to know that you are honest, but also confident in your abilities. When answering this question, be sure to highlight a few of your strengths while being humble. You can also include a weakness if it is not too much of a problem for you.

Example: “I am very organized and detail-oriented. I always make sure to have all the necessary information before starting a project. My weakness is that sometimes I get so focused on my work that I forget to take breaks. This has led to me feeling overwhelmed at times.”

10. Are you comfortable dealing with potentially dangerous situations?

Air travel can be a safe and enjoyable experience, but it also has its risks. Employers ask this question to make sure you’re aware of the potential dangers and are prepared to handle them if necessary. In your answer, explain that you understand the risks involved with air travel and have the skills needed to keep passengers safe in an emergency situation.

Example: “I am fully aware of the risks associated with flying. I’ve been working as a flight attendant for five years now, so I know what to do in case of an emergency. I’m always prepared to help my passengers stay calm and safe during a crisis. I also take regular training courses to learn about new safety procedures and regulations.”

11. What makes a good Flight Attendant?

This question is a great way to show your knowledge of the role and how you can be an asset to Air Transat. A good Flight Attendant should have excellent customer service skills, problem-solving abilities and attention to detail. You can also mention any other qualities that make a good Flight Attendant in your answer.

Example: “A good Flight Attendant needs to be friendly, helpful and empathetic. They need to be able to solve problems quickly and efficiently and they must pay close attention to details. I think these are all important qualities for anyone working in this industry.”

12. Would you consider yourself to be a calm person in stressful situations?

Air Transat is a fast-paced environment, and the interviewer wants to make sure you can handle pressure. Your answer should show that you are confident in your ability to stay calm under stress.

Example: “I am definitely someone who stays calm in stressful situations. I have worked in high-pressure environments before, so I know how to manage my emotions when things get hectic. In fact, I find it easier to work when there’s a lot of activity going on around me because it keeps me focused. I’m used to multitasking, so I don’t mind doing several tasks at once.”

13. What languages are you fluent in?

Air Transat is a global company, so they may ask this question to see if you can communicate with their international customers. They want someone who can speak the languages of their target markets and be able to translate documents for them. If you are not fluent in any other language, you should explain that you are willing to learn.

Example: “I am fluent in English, but I also have some experience translating Spanish documents. My high school had an exchange program with a school in Mexico City, so I volunteered to help our students translate their assignments into Spanish. It was challenging at first, but I got better as time went on.”

14. Do you have experience handling money?

This question is a way for the interviewer to assess your financial skills. It’s important that you have experience with handling money, especially if you’re applying for a position in accounting or finance. If you don’t have any experience, it’s okay to explain what you would do differently if you were given access to company funds.

Example: “I’ve worked as an accountant at my current job for two years now. I’m responsible for balancing our books and making sure we stay within budget. I also make sure all of our transactions are recorded accurately so we can keep track of our finances.”

15. We need our employees to be able to work independently. Do you think you would be a good fit for that type of environment?

Air Transat is looking for employees who can work independently. This question helps them determine if you are able to do so and how well you would fit into their company culture. In your answer, explain that you enjoy working independently and have experience doing so.

Example: “I think I would be a great fit for this type of environment. Throughout my career, I’ve worked in several different positions where I was the only one on duty. I’m used to being responsible for my own tasks and making sure they get done correctly. I also know what it’s like to work as part of a team, which makes me feel confident about joining Air Transat.”

16. In your opinion, what does excellent customer service look like?

This question is a great way to determine how you would apply your customer service skills in an Air Transat environment. When answering this question, it can be helpful to think about what makes customers happy and the best ways to achieve that goal.

Example: “Excellent customer service means providing excellent experiences for every customer. I believe that starts with being friendly and welcoming, which helps create positive feelings from the start. It also involves anticipating needs before they arise and making sure customers have everything they need. Finally, excellent customer service requires going above and beyond to make sure customers are satisfied.”

17. Can you tell us about a time where you worked well as part of a team?

Air Transat is a company that values teamwork. They want to know how you can contribute to their team and help them achieve goals. When answering this question, it’s important to highlight your communication skills and ability to work with others. Try to provide an example of a time when you worked well as part of a team.

Example: “I’ve always been passionate about aviation, so I decided to pursue my pilot license. To do this, I had to take several classes at the local community college. One of these classes was Introduction to Aviation, where we learned about different types of aircrafts and navigation. The class was very large, with over 100 students. However, I still managed to get along with everyone in the class. We all helped each other learn and understand the material.”

18. What do you know about Air Transat’s history?

This question is a great way to test your knowledge of the company and its past. It also shows that you have done some research on the company before applying for the position. When answering this question, it’s important to show that you understand how Air Transat has evolved over time. You can mention any major events or changes in leadership that have occurred during the company’s history.

Example: “I know that Air Transat was founded in 1986 by two pilots who wanted to create an airline that catered to French Canadians traveling abroad. The first flight took place from Montreal to London, England. In 1993, Air Transat expanded their routes to include flights between Canada and Europe. In 2001, they started offering flights to the Caribbean as well.

In 2003, Air Transat merged with Air Nova to become Air Transat Aviation. They then acquired Sunwing Airlines in 2011. This acquisition allowed them to expand their fleet of aircrafts and offer more destinations.”

19. Why should we hire you instead of another candidate?

Employers ask this question to learn more about your confidence and self-awareness. They want to know that you have the skills, experience and personality traits they’re looking for in an employee. When answering this question, make sure to highlight your relevant qualifications and how they relate to the job description.

Example: “I am a hard worker who is always willing to go above and beyond to get the job done. I’m also very personable and friendly, which makes me great at customer service. My communication skills are excellent, so I can easily communicate with customers and my coworkers. Finally, I am passionate about traveling and would love to work for a company that shares those values.”

20. What qualities make someone a good leader?

Air Transat is a growing company that needs leaders who can motivate their teams to achieve goals. A good leader should be able to inspire others, communicate effectively and make decisions based on facts. When answering this question, you can describe the qualities of a good leader and explain how they apply to your own leadership style.

Example: “A good leader has integrity, honesty and compassion for others. They are also decisive and confident in their abilities. I believe these traits are important because they help me lead my team well. For example, when making decisions, I always consider all available information before choosing an option. This helps me avoid making rash choices that could negatively affect my team members.”