20 Air Wisconsin Airlines Interview Questions and Answers

When it comes to interviewing for a job with Air Wisconsin Airlines, you can expect to be asked questions that are specific to the company and the airline industry. While some interview questions may be common to all airlines, others will be specific to Air Wisconsin.

To help you prepare for your interview, we’ve compiled a list of sample questions and answers that you may be asked during your interview with Air Wisconsin Airlines.

Air Wisconsin Airlines Interview Process

The interview process at Air Wisconsin Airlines is relatively quick and easy. The airline invites perspective employees to an open house, where they will be observed by recruiters for their interactions with others, overall presentation, and appearance. From there, candidates are chosen for a 1:1 interview, which is more focused on customer service questions. Finally, those who are offered a position will take a drug test and have their fingerprints taken.

1. How would you handle a passenger who was upset about their flight being delayed?

Airline employees often have to deal with unhappy customers. An interviewer may ask you this question to see how you handle conflict and complaints. In your answer, try to show that you can remain calm in stressful situations and empathize with the customer’s situation.

Example: “I would first apologize for the delay and explain why it happened. I would then offer them a voucher for their inconvenience. If they were still upset, I would listen to what they had to say and do my best to help them feel better.”

2. What is your experience with customer service?

This question is an opportunity to show the interviewer that you have experience interacting with customers and can provide excellent service. Use your answer to highlight a time when you helped a customer resolve a problem or provided exceptional service.

Example: “I’ve worked in customer service for five years, so I understand how important it is to help people solve problems and make them happy. In my last position as a flight attendant, I had a passenger who was unhappy with their meal. Instead of just giving them another meal, I took the time to talk to them about what they liked and disliked about their meal. They ended up enjoying their second meal more than the first.”

3. Have you ever worked in a team environment before?

This question is a great way to learn more about your potential colleague’s teamwork skills. Air Wisconsin Airlines wants employees who are willing to work together and support one another in their daily tasks. When answering this question, it can be helpful to mention a specific time you worked with a team or group of people.

Example: “I have worked in a team environment before, but I also enjoy working alone. In my last job, I was part of a two-person flight crew. My partner and I would often discuss our plans for the day and how we could best serve our passengers. We were both very passionate about providing excellent customer service, so we always made sure to communicate any concerns we had.”

4. Tell me about a time when you had to work under pressure, how did you manage it?

Air Wisconsin Airlines is a company that requires its employees to work under pressure. The interviewer wants to know how you will handle stressful situations and if you have the skills to perform well in high-pressure environments.

Example: “I once had to fly an important client who was very demanding. I managed this situation by remaining calm, listening to what he wanted and making sure I delivered it as quickly as possible. He was happy with my service and praised me for being so helpful.”

5. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific time when you went above and beyond for a customer and how it helped them or made their experience more positive.

Example: “When I was working as a flight attendant at an upscale restaurant, one of my tables had a birthday celebration. During the meal, they mentioned that they were celebrating their friend’s birthday. At the end of the meal, I brought out a small cake with candles and sang happy birthday to the guest of honor. They were so surprised and delighted by the gesture, and I received a large tip from the group.”

6. Talk about a time where you were in charge of multiple projects at once, what was that like?

This question is a great way to see how you handle multitasking and time management. When answering this question, it can be helpful to mention the skills or strategies you used to manage your time effectively while still completing all of your projects on time.

Example: “In my last position as an air traffic controller, I was in charge of multiple projects at once. One day, there were several planes that needed assistance landing due to weather conditions. This meant I had to work with multiple pilots and other air traffic controllers to ensure everyone’s safety. However, I was able to use my communication skills and organization skills to make sure everything went smoothly.”

7. What do you expect out of our training program?

The interviewer may ask this question to learn more about your expectations for the training program and how you would fit in with their team. To answer, think about what you expect from a training program and how it can help you succeed at your job.

Example: “I expect that the training program will be thorough and provide me with all of the information I need to perform my job well. I also hope that the training program is flexible so that I can work around my schedule as needed. Finally, I hope that the training program includes opportunities for feedback and improvement.”

8. If hired, which positions are you interested in working?

This question is a way for the interviewer to understand your career goals and how you plan to advance in their company. When answering this question, it can be helpful to mention positions that are available within Air Wisconsin Airlines or ones that you would like to pursue if they become available in the future.

Example: “I am interested in working as an air traffic controller because I have always been fascinated by aviation technology. In my last job, I worked with computers and enjoyed learning about new software programs. I think I could apply those skills to work as an air traffic controller.”

9. Do you have any aviation certifications?

This question is a great way to show the interviewer that you have experience in aviation and are willing to learn more. If you do not have any certifications, explain what steps you would take to get them.

Example: “I am currently working on my commercial pilot’s license. I plan to finish it by next year so I can fly larger aircrafts for Air Wisconsin Airlines. In addition to this certification, I also have an FAA airframe and power plant mechanic certificate.”

10. Are you comfortable handling money?

This question is asked to determine your level of comfort with handling money. Air Wisconsin Airlines requires their pilots to handle cash, so it’s important that you feel confident in this area. When answering this question, be honest about your experience and explain how comfortable you are with handling money.

Example: “I have been handling money for many years now, so I am very comfortable doing so. In my last position as a pilot, I was responsible for counting the company’s daily revenue and depositing it into the bank. I also handled all of our expenses, which included paying employees and making sure we had enough fuel to complete our flights.”

11. Why do you think you would be a good fit for Air Wisconsin Airlines?

This question is an opportunity to show the interviewer that you have done your research on the company and can see how your skills, experience and personality would fit in with their organization. When answering this question, it’s important to highlight some of Air Wisconsin Airlines’ core values or what you know about the company culture.

Example: “I think I would be a great fit for Air Wisconsin Airlines because I am passionate about customer service and safety. In my previous role as a flight attendant, I was always looking for ways to make passengers’ experiences more enjoyable. I also understand the importance of following all safety protocols and procedures, which is why I took my training so seriously. I believe these two qualities are essential for working at Air Wisconsin Airlines.”

12. What was the most challenging thing about your previous job?

This question can help the interviewer get a better idea of what you’re capable of overcoming. It also helps them understand how you might handle challenges in your new role. When answering this question, it’s important to be honest and highlight a challenge that you overcame or learned from.

Example: “The most challenging thing about my previous job was when I had to work with a team member who didn’t always follow protocol. However, instead of letting their behavior affect me, I took the time to speak with them privately about why they should change their ways. They eventually understood and started following protocol like everyone else.”

13. What do you know about Air Wisconsin Airlines?

This question is a great way to test your knowledge of the company and its services. When you answer, make sure you include information that shows you have done research on the airline. You can also use this opportunity to show how passionate you are about working for Air Wisconsin Airlines.

Example: “I know that Air Wisconsin Airlines has been in business since 1989. I also know that it’s one of the largest regional airlines in the United States. It offers both scheduled and charter flights throughout the country. The airline was founded by Richard Santulli, who still owns the company today.”

14. What does excellent customer service mean to you?

This question is a great way to show your interviewer that you understand the importance of providing excellent customer service. When answering this question, it can be helpful to give examples of how you have provided excellent customer service in the past and what made those experiences so positive for customers.

Example: “Excellent customer service means making sure every customer feels welcome and valued when they interact with me or my company. I believe that by treating each person as an individual, we can make their experience more enjoyable. For example, at my last job, I had a customer who was upset because her flight was delayed. I took the time to listen to her concerns and explain why the delay occurred. By doing so, she felt better about the situation and even thanked me for being so kind.”

15. When was the last time you had to deal with a difficult person or situation?

This question can help an interviewer learn more about your conflict resolution skills. Use examples from your past that show you have the ability to remain calm and solve problems with others.

Example: “In my last position, I had a coworker who was constantly late for work. This made it difficult for us to get our daily tasks done on time. After talking with them several times, they still didn’t change their behavior. So, I decided to switch their schedule so they worked later in the day when I wasn’t as busy. They were upset at first but eventually understood why I did this.”

16. In your opinion, what makes someone successful in this field?

This question is a great way to show your knowledge of the industry and how you can apply it. When answering this question, make sure to highlight specific skills that are important for success in this field.

Example: “I believe someone who is successful in this field has excellent communication skills, problem-solving abilities and attention to detail. These three skills allow pilots to be prepared for anything while flying, which makes them more effective at their job. I also think it’s important to have a passion for aviation because it helps me stay motivated when things get challenging.”

17. We want our employees to be able to work independently. Do you think you would be a good fit for that type of environment?

This question is designed to see if you can work independently and how much experience you have with it. When answering, make sure to highlight your ability to work on your own and the level of independence you’ve had in previous positions.

Example: “I think I would be a great fit for this type of environment because I’ve worked in similar situations before. In my last position, I was responsible for completing all of my tasks without any help from others. This allowed me to learn more about what I could do better and develop new skills.”

18. Describe a time when you had to make decisions about a process without consulting your direct manager.

This question can help an interviewer understand how you make decisions and solve problems on your own. Use examples from previous jobs to describe a time when you had to make a decision without the direct supervision of a manager or supervisor.

Example: “In my last job, I was responsible for scheduling flights and routes for our pilots. One day, I noticed that one of our planes was scheduled to fly over a large city during rush hour traffic. This would have caused us to be late for several other flights later in the day. So, I called my manager to discuss the issue. Together, we decided to change the flight plan so that it avoided rush hour traffic.”

19. What qualifications do you have that will help you excel as a Flight Attendant?

This question is your opportunity to show the interviewer that you have the skills and qualifications needed for this role. Use examples from your previous experience or education to highlight your abilities.

Example: “I am a certified EMT, so I understand how to handle medical emergencies on board an aircraft. In my last position as a Flight Attendant, I was able to assist with several emergency situations, including one where a passenger had a seizure mid-flight. My training helped me know what to do in these situations, which allowed me to keep passengers calm while also helping the ill passenger.”

20. I noticed on your resume that you don’t have much experience in aviation, why should we hire you over other candidates who do?

This question is a great way for employers to see how you can overcome challenges and use your skills to succeed. When answering this question, it’s important to highlight the transferable skills you have that will help you excel in this role.

Example: “While I don’t have much experience working in aviation, I do have plenty of customer service experience. Throughout my career, I’ve learned how to work with customers who are upset or frustrated. This skill has helped me learn how to diffuse situations before they escalate. In addition, I’m always willing to learn new things, which makes me an excellent candidate for this position.”