Airline Customer Service Agent Resume Example & Writing Guide
Use this Airline Customer Service Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Airline customer service agents are the first point of contact for millions of passengers each year. They’re the ones who greet you at the gate when you board a plane, help you find your seat, and hand you your boarding pass. They also help with baggage and boarding procedures, provide flight information, and answer questions about fares, schedules, and travel routes.
Airline customer service agents are the smiling faces of their companies, so it’s important that you have a friendly, approachable demeanor when you’re interacting with customers. You should also be able to handle high volumes of calls and inquiries without becoming flustered or frustrated. And because many airline customer service agents work on commission, it’s important that you’re able to sell too—convincing passengers to buy more expensive seats or add on extras like insurance or checked bags.
Here are some tips and an example resume to help you write a customer service resume that will land you interviews with top airlines like Delta, United, and American Airlines.
How to Write an Airline Customer Service Agent Resume
Here’s how to write an airline customer service agent resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted customers,” you could say you “assisted 20+ customers daily, resulting in a 98% satisfaction rate.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.
Identify and Include Relevant Keywords
When you apply for an airline customer service agent role, your resume goes through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job. If your resume doesn’t have enough of the right terms, your application might not make it past the initial screening process.
One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that are used most frequently. Then, try to use some of those same words in your resume.
Here are some of the most commonly used airline customer service agent keywords:
- Airline Reservations
- Airlines
- Customer Service
- Customer Satisfaction
- Customer Service Management
- Aviation
- Reservations
- Ticketing
- Airlines Reservations System
- Airlines Operations
- Tourism
- Aviation Security
- Time Management
- Inventory Management
- Sales
- Teamwork
- Customer Contact
- Microsoft Access
- Customer Support
- Hotel Management
- Team Leadership
- Communication
- Customer Loyalty
- Leadership
- Negotiation
- Team Building
- Research
- Problem Solving
- Inventory Control
- Marketing
Showcase Your Technical Skills
Airlines are increasingly using technology to manage their operations, and many airlines now require their customer service agents to be proficient in computer systems and procedures. Some of the programs and systems that customer service agents are typically expected to be proficient in include: airline reservation systems, passenger check-in systems, and flight operations systems. Additionally, customer service agents need to be familiar with airline policies and procedures.