20 Alaska Airlines Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Alaska Airlines.

Alaska Airlines is one of the most popular airlines in the United States. If you’re looking for a job with Alaska Airlines, you can expect to be asked some specific interview questions about your experience and qualifications.

In this article, we’ll give you a rundown of some of the most common Alaska Airlines interview questions, so you can be prepared for your next job interview.

Alaska Airlines Interview Process

The interview process at Alaska Airlines is relatively long, taking about two months from start to finish. However, the difficulty level of the interviews is not too high, and the overall experience is generally positive.

The first step in the process is an online application, followed by a phone interview. If you pass the phone interview, you will be invited to an in-person interview with a panel of managers. This is usually the most difficult part of the process, as the panel will ask tough questions about your experience and qualifications.

If you make it through the in-person interview, you will be asked to complete a background check and drug test. Once you pass these, you will be officially hired!

Overall, the interview process at Alaska Airlines is lengthy but not overly difficult. The experience is generally positive, and you will have the opportunity to meet with several different managers throughout the process.

1. Describe a time when you had to work in a fast paced environment.

Alaska Airlines is a fast-paced environment, so it’s important to show that you can handle the pace. When answering this question, describe how you handled the situation and what skills you used to succeed in your role.

Example: “In my previous position as an assistant manager at a retail store, I was responsible for handling customer service issues while also managing employees. This required me to work quickly but efficiently to ensure all tasks were completed on time. I learned to prioritize tasks based on urgency and importance to help me manage multiple situations at once.”

2. What would you do if you noticed that one of your colleagues was not performing their duties correctly?

This question is an opportunity to show your leadership skills and ability to work with a team. When answering this question, it can be helpful to mention how you would approach the situation in a positive way that helps your colleague improve their performance while maintaining a good relationship with them.

Example: “If I noticed one of my colleagues was not performing their duties correctly, I would first try to help them understand what they were doing wrong. If they still didn’t seem to understand, I would ask for permission from my manager to train them on the task so they could learn how to do it properly. This shows my commitment to helping my coworkers succeed and ensures that we are all working at our best.”

3. How would you handle an unhappy customer who is delaying the boarding process?

Alaska Airlines wants to know that you can handle customer complaints and work with other employees to resolve them. Use your answer to show the interviewer how you would use your communication skills, problem-solving abilities and teamwork skills to help customers feel better about their experience and get them on board as quickly as possible.

Example: “I recently had a situation where an elderly couple was having trouble getting through security because they forgot their ID. I helped them find it in their bags and then escorted them through security so they could make their flight. The next day, they sent me a thank-you note for helping them out and making sure they got to their destination safely.”

4. Have you ever worked with customers from different cultures and backgrounds? If so, describe how you handled it.

Alaska Airlines is a global airline, so it’s likely that you’ll work with customers from different cultures and backgrounds. The interviewer wants to know how you can handle these situations effectively. Use your answer to highlight your customer service skills and ability to communicate with people of all backgrounds.

Example: “I’ve worked in the hospitality industry for five years now, and I have had the opportunity to interact with many customers from different cultures and backgrounds. In my previous role as a server at a restaurant, I learned how to adapt to different types of customers. For example, I once served a group of tourists who spoke another language. I used hand gestures and body language to help them understand what I was saying. I also made sure to repeat myself slowly and clearly.”

5. Tell us why you want to be a flight attendant.

This question is a great way for employers to learn more about your personality and values. They want to know that you are passionate about the job, but they also want to see if you have any unique skills or experiences that make you stand out from other candidates.

Example: “I’ve always wanted to be a flight attendant because I love helping people. When I was in high school, I volunteered at a local hospital where I assisted patients with their needs. This experience taught me how important it is to put others first and made me realize that this career path would allow me to do just that. I am excited to use my communication skills and problem-solving abilities to help Alaska Airlines passengers feel comfortable and safe.”

6. What are some qualities that make someone a good flight attendant?

Alaska Airlines wants to know that you have the qualities necessary to be a good flight attendant. They want someone who is friendly, helpful and empathetic. When answering this question, think about what makes you a good flight attendant. Try to focus on your own personal traits rather than listing generic qualities.

Example: “I believe that being a good flight attendant means having empathy for others. I am always willing to help anyone in need, even if it’s not part of my job description. I also think it’s important to be outgoing and friendly. Being able to make small talk with passengers can make their experience more enjoyable. Finally, I think it’s essential to be organized and efficient. This helps me get through my day quickly so I can provide excellent service.”

7. Are you comfortable working around people with disabilities?

Alaska Airlines is a company that values diversity and inclusion. They want to know if you have any concerns about working with people who may be different from you. This question helps them determine how comfortable you are with the idea of working alongside individuals with disabilities. It also shows them whether or not you’ve had experience doing so in the past.

Example: “I am very comfortable working around people with disabilities. In my last job, I worked as an assistant for a woman with multiple sclerosis. She was unable to walk without assistance, but she still wanted to work. We came up with a system where I would help her get into her office chair every morning and then help her back out at the end of the day. She even taught me some tips on how to better assist her.”

8. Do you have any experience taking care of children?

Alaska Airlines is looking for flight attendants who can provide excellent customer service to all passengers, including children. If you have experience working with kids in a previous job or volunteering, share your experiences and how they helped you develop the skills needed to work as a flight attendant.

Example: “I worked at a daycare center for two years before I started my career in hospitality. During that time, I learned how to manage multiple tasks at once while keeping an eye on the safety of the children. This experience taught me how to multitask and prioritize important tasks so I could ensure everyone was safe and happy.”

9. When were you most satisfied in your job?

Employers ask this question to learn more about your career goals. They want to know what you find most rewarding in a job and how they can help you achieve that. When answering, think of the things that make you feel proud or excited about your work. Try to focus on specific examples rather than general statements.

Example: “I am most satisfied when I see my customers leave happy. In my last position as a flight attendant, I had a passenger who was nervous about flying. She asked me for reassurance several times during the flight, and each time I told her everything would be okay. After we landed, she thanked me profusely and gave me a big hug. It made me so happy to have helped her through her fear.”

10. Would you be willing to relocate on short notice?

Alaska Airlines is a global airline that operates in the United States, Canada and Mexico. The company needs flight attendants who are flexible enough to relocate on short notice if they’re offered a position at one of their international locations. When answering this question, it’s important to show your willingness to move for work.

Example: “I am willing to relocate anywhere Alaska Airlines needs me. I understand how valuable my skills are to the company and would be happy to go wherever I’m needed. In fact, I have already relocated twice for previous employers. I enjoy new experiences and meeting new people, so relocating wouldn’t be an issue for me.”

11. Describe a situation where you went above and beyond for a customer.

Alaska Airlines wants to know that you are willing to go the extra mile for their customers. This is a great opportunity to show your dedication and willingness to help others.

Example: “When I was working at my previous job, we had a customer who called in because they were having trouble with their printer. They were trying to print out some important documents, but it wasn’t working. After troubleshooting the issue, I realized that the problem was more complicated than just a broken printer. The computer needed an update, so I offered to drive over to their office and install the updates myself. It took me longer to do this, but I wanted to ensure that the customer could get back to work as soon as possible.”

12. In what areas could you improve as a pilot?

This question is a great way to show your potential employer that you are self-aware and willing to improve. When answering this question, it can be helpful to mention an area of improvement and how you plan on addressing it.

Example: “I think I could improve my communication skills with the crew. In some situations, I have been too direct in my language when giving instructions or communicating safety procedures. To address this issue, I would practice using softer language when speaking to my crew members and make sure to always communicate clearly.”

13. Why do you think you would be a good fit at Alaska Airlines?

This question is a great way for employers to learn more about your personality and how you view yourself. When answering this question, it can be helpful to highlight some of your most important skills or abilities that relate to the job description.

Example: “I think I would be a good fit at Alaska Airlines because I am highly motivated and enjoy working in a fast-paced environment. I also have experience with customer service and communication, which are two areas where Alaska Airlines excels. In my previous role as a flight attendant, I learned a lot about safety procedures and regulations, which makes me feel confident that I could perform well in this position.”

14. Give me an example of a goal you reached and tell me how you achieved it.

This question is a great way to show your potential employer that you are goal-oriented and have the ability to achieve them. When answering this question, it can be helpful to provide details about how you set the goals, what steps you took to achieve them and the results of achieving those goals.

Example: “When I was in high school, my goal was to get an A on every test. To do this, I would study for at least two hours each night before going to bed. This helped me reach my goal because I got mostly As on all of my tests. Another example is when I wanted to become a flight attendant. I applied to Alaska Airlines and attended their training program.”

15. What do you know about our company culture?

Alaska Airlines is a company that values its employees and their contributions to the organization. The interviewer may ask this question to see if you have done your research on the company’s culture, which can help you fit in more quickly once you’re hired. In your answer, try to highlight some of the aspects of Alaska Airlines’ culture that appeal to you most.

Example: “I’ve read about Alaska Airlines’ unique culture where employees are encouraged to be themselves and share their ideas. I think this type of environment would allow me to feel comfortable expressing my opinions and sharing my thoughts with others. I also understand that Alaska Airlines has an open-door policy for communication, so I know I could approach anyone at any level within the organization if I ever needed help or advice.”

16. Tell me about a time when you disagreed with the way something was being done, how did you handle it?

Alaska Airlines wants to know that you can be a team player and work with others. They want to see how you handle conflict, especially when it involves your manager or other authority figures. Your answer should show that you are willing to voice your opinion but also respect the opinions of others.

Example: “I once worked for a company where we were told not to use our phones while on duty. I disagreed with this policy because I thought it was important to stay in contact with my coworkers if there was an emergency. I spoke with my manager about changing the policy so that employees could use their phones during breaks. My manager agreed and changed the policy.”

17. How well do you perform under pressure?

Alaska Airlines is a fast-paced environment, and the interviewer wants to make sure you can handle pressure. When answering this question, be honest about your ability to perform under pressure but also highlight how you overcome challenges.

Example: “I thrive in high-pressure situations because I am able to remain calm and focused on my tasks. In my previous role as an air traffic controller, I was responsible for ensuring planes were safe during takeoffs and landings. During busy times, it was important that I remained calm so I could focus on my job and not let stress get in the way of making good decisions. Now, I use deep breathing techniques to stay calm when faced with stressful situations.”

18. What are your long term career goals?

Alaska Airlines wants to know that you have a plan for your career and are willing to work hard to achieve it. Your answer should show the interviewer that you want to advance in your career, but also that you’re realistic about how long it might take to get there. If you don’t have specific goals yet, explain that you’re open to suggestions from your employer.

Example: “I’m currently working toward my CPA certification, which I hope will lead to an accounting job at a larger company. However, I am open to other opportunities if they arise. I would love to stay with Alaska Airlines as long as possible because I enjoy the culture here so much.”

19. We look for pilots who can use innovative strategies to approach problems. Can you give us an example of a time when you used an innovative strategy to solve a problem?

Alaska Airlines wants to know that you’re a problem solver and can use your critical thinking skills to find solutions. Your answer should include an example of how you used innovative strategies to solve a problem, the steps you took to come up with a solution and what the outcome was.

Example: “When I first started flying for Alaska Airlines, I noticed that there were some pilots who would take longer breaks than others. This meant that we had to work around their break times so that we could get all flights out on time. I decided to talk to my fellow pilots about this issue and see if they knew why it was happening. We found out that one pilot’s son was sick and he wanted to go home early to be with his family. After talking to him, we worked out a plan where he could leave earlier in the day and still complete his scheduled flights.”

20. How do you keep up with new technology and procedures in the aviation industry?

Alaska Airlines is a major airline that operates in the aviation industry. As such, it’s important for employees to keep up with new technology and procedures so they can provide excellent customer service. When answering this question, you should demonstrate your ability to learn quickly and adapt to change.

Example: “I am always looking for ways to improve my skills as an employee. I subscribe to several newsletters and blogs about the aviation industry. This allows me to stay informed on current events and changes within the industry. I also take online courses to further my education. For example, I recently took a course on how to use the latest version of the company’s flight scheduling software.”


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