20 AMN Healthcare Interview Questions and Answers

AMN Healthcare is one of the leading providers of healthcare workforce solutions and staffing services in the United States. The company offers a wide range of services that help healthcare organizations staff their facilities and provide quality patient care.

If you’re interviewing for a position at AMN Healthcare, you can expect to be asked questions about your experience in the healthcare industry, your knowledge of the company’s products and services, and your ability to provide quality patient care. In this article, we’ll provide some sample questions and answers that you can use to prepare for your interview.

AMN Healthcare Interview Process

The interview process at AMN Healthcare can vary depending on the position you are applying for. For some positions, like the Legal Assistant role, the process is smooth and straightforward. You will have a virtual interview with three leaders within your department. However, for other positions, like the Software Developer role, the process may be more difficult. In this case, you may have an initial phone screen with an internal “Talent Acquisition Consultant” followed by a talk with an internal “Senior Consultant, Talent Acquisition.” You may also have a technical interview (no coding challenge or take home assessment).

1. What types of recruiting methods have you used in the past?

This question can help the interviewer understand your experience with recruiting and how you apply it to your work. You can answer this question by describing a few of the methods you’ve used in the past, such as social media or job boards.

Example: “In my last role, I primarily relied on word-of-mouth referrals for new hires. This was because we had an excellent reputation within our community, so many people were eager to join us. However, I also utilized online job boards like Indeed and LinkedIn to find qualified candidates who would be interested in working at our hospital.”

2. How would you use social media to recruit candidates?

Social media is a great way to connect with potential candidates and share information about your company. When answering this question, it can be helpful to mention specific social media platforms you would use and how you would use them to recruit new talent.

Example: “I think that social media is an excellent resource for recruiting because it allows me to reach out to people who are actively looking for jobs in healthcare. I would create a Facebook page for the hospital where I could post job openings and other relevant news. I would also create a Twitter account so I could tweet links to our job listings and provide more information about the hospital.”

3. Why do you want to work at AMN Healthcare?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about AMN Healthcare that interests you or what drew you to apply for the position.

Example: “I applied for this role because I was impressed by your mission statement of providing quality healthcare services while also supporting employees’ professional development. I am passionate about working in healthcare and would love to work at a company that shares my values. I believe I could make an impact on both patients and colleagues as part of the AMN Healthcare team.”

4. Describe your experience with credentialing physicians.

Credentialing physicians is a vital part of the healthcare industry. Employers may ask this question to see if you have experience credentialing doctors and other medical professionals. Use your answer to explain what credentialing is, how you do it and why it’s important.

Example: “I’ve worked with credentialing physicians for several years now. I find that credentialing is an essential part of the hiring process because it ensures that all employees are qualified to work in their positions. When working with credentialing physicians, I first make sure they have the necessary education and training to perform their job duties. Then, I check their license status and verify that it hasn’t expired or been revoked.”

5. Do you understand how the healthcare industry works?

This question is a great way to test your knowledge of the healthcare industry and how it operates. It’s important that you understand the role of an AMN Healthcare recruiter, as well as what makes them unique from other recruiters in the industry.

Example: “I have worked in the healthcare industry for over five years now, so I am very familiar with the inner workings of this field. In my previous position, I was responsible for recruiting nurses and medical professionals across the country. This experience has given me valuable insight into the different roles within the industry and how they work together.”

6. Can you explain why a certain candidate may be difficult to place?

This question can help the interviewer understand your ability to assess a candidate’s skills and determine whether they’re a good fit for an open position. Use examples from past experience where you had to explain why a candidate wasn’t right for a job or how you helped them find another opportunity.

Example: “In my previous role, I placed a nurse who was looking for a new hospital setting. She had excellent credentials but didn’t have much experience in her specialty. When interviewing with hospitals, it’s important that candidates are able to provide specific details about their qualifications and experiences. In this case, I explained that she would be a great addition to their team if they were willing to train her in her specialty.”

7. If a client asks you for something that is not realistic, what would you do?

This question can help the interviewer understand how you handle challenging situations. When answering, it can be helpful to give an example of a time when you had to explain to a client that something they wanted was not possible and what your approach was in that situation.

Example: “In my previous role as a recruiter, I worked with a client who asked me for a nurse who could speak Spanish fluently. While this is important for many hospitals, there are very few nurses who have mastered this skill. I explained to them that while we would continue our search, it may take some time to find someone who met their requirements. They understood and were willing to wait until we found someone.”

8. What kind of metrics and numbers do you track when evaluating performance?

An interviewer may ask this question to understand how you measure success and determine what’s important in your role. When answering, consider the company’s goals and objectives and explain how you use metrics to support them.

Example: “I track several different metrics when evaluating performance. I look at client satisfaction surveys to see how our services are impacting patients’ experiences. I also monitor employee engagement surveys to ensure we’re providing a positive work environment for our staff. Finally, I review financial reports to make sure we’re meeting budget targets.”

9. Tell me about a time where you had to deal with an irate customer, how did you handle it?

An interviewer may ask this question to assess your customer service skills. They want to know how you would react in a challenging situation and if you have the ability to diffuse it. In your answer, try to show that you can remain calm under pressure and use your communication skills to resolve the issue.

Example: “I once had a patient who was upset because they were waiting for their medication. I listened to what they had to say and apologized for any inconvenience. Then, I explained why there was a delay and assured them that we were working on getting their medication ready as soon as possible. The patient calmed down after hearing my explanation and thanked me for being so understanding.”

10. Describe your clinical competency as a nurse.

This question is an opportunity to show your interviewer that you have the skills and knowledge necessary to be a successful nurse. You can answer this question by describing some of the most important clinical competency standards for nurses, such as those outlined in the National Council Licensure Examination (NCLEX) or American Nurses Association (ANA).

Example: “I am familiar with the ANA’s Core Competencies for Baccalaureate Degree Nursing Education Programs and the NCLEX-RN examination requirements. I also understand the importance of maintaining my certification through continuing education credits. In my last position, I was able to complete 20 hours of continuing education each year.”

11. Are you familiar with Joint Commission standards and guidelines?

The Joint Commission is a nonprofit organization that provides accreditation to healthcare facilities. The commission has standards and guidelines for the quality of care provided in hospitals, nursing homes and other medical facilities. Answering this question shows your knowledge of industry regulations and helps you demonstrate your commitment to providing safe patient care.

Example: “I am familiar with the Joint Commission’s standards and guidelines because I worked at a hospital that was accredited by the commission. As an RN, it was my responsibility to ensure that all patients received safe and effective care. In addition to following state regulations, we also had to meet the requirements set forth by the Joint Commission. This included maintaining cleanliness, ensuring staff competency and conducting regular safety checks.”

12. Explain to us what the nursing process is and how you can apply it to your daily tasks.

The nursing process is a systematic approach to patient care that involves assessment, diagnosis and treatment. It’s important for nurses to be able to apply the nursing process in their daily tasks because it helps them provide quality care to patients. When you answer this question, make sure to explain what the nursing process is and how you can use it to your advantage when working with patients.

Example: “The nursing process is a systematic approach to patient care that involves assessment, diagnosis and treatment. I find that using the nursing process allows me to better understand my patients’ needs and provides me with an organized way of performing my job duties. In my previous role as a nurse, I used the nursing process to assess my patients’ conditions, diagnose their ailments and develop treatment plans.”

13. Have you worked in any other positions within the healthcare field before?

This question is a great way for employers to learn more about your experience and how it relates to the position you’re interviewing for. If you have worked in other positions, be sure to highlight any transferable skills or unique experiences that relate to this role.

Example: “I’ve worked as an RN at a local hospital for five years now. I started out working in the emergency room but eventually moved into my current role where I work with patients who are experiencing mental health issues. This has given me valuable insight into how important it is to provide compassionate care to all types of patients.”

14. Give an example of a time where you went above and beyond for a patient.

This question is a great way to show your passion for the healthcare industry and how you can make a difference in someone’s life. When answering this question, it can be helpful to mention specific details about what made the situation unique or how it impacted you.

Example: “When I was working as an RN at a hospital, there was a patient who had been admitted with a broken leg. He was very nervous because he didn’t have anyone to visit him while he was in the hospital. I noticed that he would always smile when I checked on him, so I started bringing him small gifts like candy and magazines. After a few days of visiting him, he told me that his spirits were much higher than they had been before. It felt good to know that I could help him feel better.”

15. Talk about a time where you had to manage multiple priorities, how did you organize yourself?

This question can help the interviewer understand how you manage your time and prioritize tasks. Use examples from previous work experiences to highlight your ability to multitask, communicate with others and meet deadlines.

Example: “In my last role as a nurse manager, I had to balance multiple priorities such as ensuring patient care was delivered effectively while also managing staff members’ schedules and performance reviews. To organize myself, I used an online scheduling tool that allowed me to create weekly, monthly and annual calendars for each of these responsibilities. This helped me stay organized and ensure all tasks were completed on time.”

16. Where do you see yourself in 5 years?

Employers ask this question to learn more about your career goals. They want to know if you plan on staying with their company for a long time or if you’re looking for something new in the near future. When answering, be honest and explain what steps you’ve taken to get where you are now.

Example: “I see myself working at AMN Healthcare in five years. I’m so grateful that I was able to find such an amazing company. I love my job here, and I feel like we’re growing together as a team. In five years, I hope to have earned my RN certification and become a nurse manager.”

17. How would you approach a patient who was angry or frustrated?

This question can help interviewers understand how you handle challenging situations. When answering, it can be helpful to describe a specific situation and the steps you took to resolve it.

Example: “I once had an elderly patient who was upset because she couldn’t get her medicine on time. She was very frustrated with our company and wanted me to call her doctor so he could give her more medication. I explained that we were unable to contact her doctor without her permission, but I offered to speak with him about her concerns. He agreed to speak with her over the phone, and after speaking with him, she calmed down and understood why we couldn’t provide her with additional medication.”

18. Tell me about a time when you made a mistake on a project and how you handled it.

When answering this question, it can be helpful to provide a specific example of when you made a mistake and how you learned from the experience. This can show your potential employer that you are willing to learn from your mistakes and improve as an employee.

Example: “When I first started working in healthcare staffing, I was responsible for finding nurses for a hospital’s emergency room. One day, I received a call from a nurse who had just been hired at the hospital. She told me she would not be starting her job because she found another position elsewhere. I realized later that I forgot to tell the hospital about her change of plans. The hospital ended up hiring someone else to fill her spot.

I apologized to the hospital manager and explained what happened. He understood and said he appreciated my honesty. From then on, I always double-checked with employees before they start their jobs to make sure everything is still accurate.”

19. Is there anything else we should know about you?

This question is your opportunity to show the interviewer that you are a well-rounded person. You can use this time to discuss any volunteer work, hobbies or other experiences that will help them understand who you are as a person and how you might fit into their organization.

Example: “I am an avid reader, and I have been reading for pleasure since I was in elementary school. I also enjoy traveling, and I try to take at least one vacation per year. Last year, I took my family on a cruise through Alaska, and we had a wonderful time.”

20. What are the strengths and weaknesses of your current hospital?

This question can help the interviewer get to know you better and understand your perspective on working in a healthcare setting. When answering this question, it can be helpful to focus on the positive aspects of the hospital and how you helped improve them.

Example: “The strengths of my current hospital are its commitment to patient care and safety, as well as its dedication to hiring quality staff members. The weaknesses I’ve noticed are that there aren’t enough nurses to meet the needs of patients at all times. This is something I have worked hard to change by encouraging other staff members to become certified nurses so we can hire more qualified people.”