20 AMR Interview Questions and Answers

When you go to an interview for a position with AMR, you can expect to be asked questions about your experience in the medical field, your ability to handle difficult situations, and your knowledge of AMR’s services. Here are some sample questions and answers to help you prepare for your interview.

AMR Interview Process

The interview process at AMR can vary depending on the position you are applying for. For some positions, like dispatch or telecommunications specialist, you may be asked to come in for a skills test and/or an interview. For other positions, like EMT-B, you may just have an interview. The interviews themselves are usually fairly straightforward, with standard questions about your experience, availability, and career goals.

1. What is your experience working on a team?

Teamwork is an essential skill for any AMR employee. The company values employees who can work well with others and help their team succeed. Your answer should show the interviewer that you are a good team player. You can describe your experience working on teams in previous jobs or discuss how you would approach teamwork at AMR.

Example: “I have always been part of a team, whether it was my sports team in high school or my internship program. I enjoy collaborating with others to achieve common goals. In my last job, I worked as part of a three-person team. We were responsible for managing our patients’ transportation needs from start to finish. I enjoyed being able to share ideas with my teammates and learn from them too.”

2. How would you handle a situation where someone was not following protocol or procedure in the workplace?

This question is an opportunity to show your leadership skills and ability to hold others accountable. When answering this question, it can be helpful to give a specific example of how you handled the situation in the past.

Example: “In my last position as a driver for AMR, I had a coworker who was consistently late to work. This caused them to miss their scheduled routes, which affected our ability to provide timely service to patients. After speaking with them about the issue multiple times, they still were not able to arrive on time. At that point, I reported the issue to my supervisor, who then spoke with the employee about the consequences of continued tardiness. They understood the importance of arriving on time and never missed another route again.”

3. Tell us about a time when you had to deal with angry customers.

This question is a great way to see how you handle conflict and can help the interviewer determine if you have the ability to resolve customer issues. When answering this question, it’s important to show that you are willing to go above and beyond for your customers and provide excellent service.

Example: “I once had an elderly woman call me in tears because she was late to her appointment due to our driver being stuck in traffic. I apologized profusely and told her we would send another vehicle immediately. She calmed down after hearing my apology and agreed to wait for the new vehicle. We sent a second driver who arrived within five minutes of speaking with the customer. The customer was very appreciative of our efforts and even gave us a good review on social media.”

4. Do you have any experience providing first aid and medical assistance?

This question is a great way to show the interviewer that you have experience working in a medical environment and can provide assistance when needed. If you do not have any experience, consider talking about how you would react if faced with an emergency situation.

Example: “I worked as a lifeguard for two summers during college, so I am familiar with basic first aid procedures. However, I also took a CPR course last year, which has helped me feel more confident in my ability to help someone who needs it.”

5. Are you comfortable working night shifts and long hours?

This question is a good way to determine if the position you’re interviewing for will be a good fit. If you are not comfortable with night shifts or long hours, it may be best to decline the offer. However, if you are willing and able to work these types of hours, explain why in your response.

Example: “I am very comfortable working night shifts and long hours. In my previous role as an emergency medical technician, I worked many night shifts and was often on call during the night. This experience has prepared me well for this type of schedule.”

6. Provide an example of a time when you worked under pressure, how did you react?

This question is an opportunity to show your ability to handle pressure and perform well in a high-stress environment. When answering this question, it can be helpful to describe the situation, how you reacted and what the outcome was.

Example: “When I worked as a nurse at a busy hospital, there were many times when we had more patients than staff members on shift. This meant that nurses often had to work longer hours and take care of more patients than usual. In these situations, I always tried to remain calm and focused. I would prioritize my tasks so that I could get the most urgent ones done first. By remaining calm and organized, I was able to provide excellent patient care even under stressful conditions.”

7. Tell us about a time when you saved a life.

This question is a great way to show your passion for helping others and the skills you use in your work. When answering this question, it can be helpful to talk about an experience that was meaningful or one where you learned something new.

Example: “When I first started working as an EMT, we were called to a car accident where a driver had lost control of their vehicle and hit a tree. The patient was unconscious when we arrived on scene, so my partner and I began assessing them while our team worked to stabilize the patient’s injuries. After checking their vitals, we determined they were stable enough to transport to the hospital. We then used our training to perform CPR until the patient regained consciousness. They ended up making a full recovery.”

8. Why do you want to work for AMR?

This question is a great way for the interviewer to learn more about your interest in working for their company. When answering this question, it can be helpful to mention specific aspects of AMR that you admire or what drew you to apply for the position.

Example: “I have always admired how AMR provides quality medical transportation services while also being committed to improving the lives of patients and communities. I am excited to join such an innovative organization where I can use my skills to make a difference in people’s lives.”

9. What are some things that could be improved at AMR?

This question is a great way to show your willingness to improve processes and procedures at the company. When answering this question, it can be helpful to mention something you noticed during your time as an AMR employee or even in your research about the company.

Example: “I think there are some areas where we could improve our customer service. For example, I remember one instance when I was waiting for my ride home from work and the driver arrived late. The dispatcher apologized but didn’t offer any other compensation. I would suggest that we implement a policy of offering drivers a small bonus if they arrive within five minutes of their scheduled arrival time. This would help ensure customers receive better service while also helping employees earn more money.”

10. Have you ever been late for work/appointments? If so, why?

This question is a way for the interviewer to learn more about your time management skills. They want to know that you are organized and can manage your time well. In your answer, explain what steps you take to ensure you arrive on time to work or appointments.

Example: “I am very committed to being on time for work and other scheduled events. I have never been late for work in my career because I always set multiple alarms on my phone as an extra precaution. If one alarm goes off and I’m still asleep, I will set another alarm five minutes later just to be sure. I also make sure to leave plenty of time to get ready each morning so I don’t rush.”

11. How do you handle stressful situations and emergencies?

This question is an opportunity to show your ability to handle a variety of situations and challenges. When answering this question, it can be helpful to describe a specific time when you faced a stressful situation or emergency and how you handled it.

Example: “I have experience working in a fast-paced environment where I had to manage multiple patients at once. One day, I was transporting two elderly patients who were both experiencing medical emergencies. The first patient needed immediate attention for chest pains while the second patient was having difficulty breathing. I immediately called my supervisor to let them know what was happening so they could send additional help if needed. Then, I focused on caring for the patients as best as I could until we arrived at the hospital.”

12. Describe a time when you saw someone breaking company policy.

This question is a great way to see how you would handle conflict at work. It also helps employers understand your commitment to company policies and procedures. When answering this question, it can be helpful to mention that you reported the incident to someone in authority.

Example: “I once saw an employee using their cell phone while driving a patient. I immediately pulled them over and told them they were breaking policy. They apologized and said they forgot to turn off their phone before starting their shift. I informed them that if they did it again, they would lose their job. The next day, they arrived with their phone turned off and ready for use.”

13. Tell us about a time when you made a mistake.

This question is a great way to learn more about your potential employer and how they handle mistakes. It’s important to be honest in your answer, but also show that you learned from the mistake and are eager to do better next time.

Example: “I once made an error when entering data into our system. I was working late one night and entered some incorrect information into the database. The next morning, my manager called me into her office and asked why we had so many patients scheduled for the same day. I explained what happened and apologized. She told me it happens sometimes and that she appreciated my honesty. We fixed the problem and moved on.”

14. Give us an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your skills and abilities to benefit others.

Example: “I once had a customer who was in need of transportation to an urgent care facility after hours. I offered to drive him myself, even though it meant staying late at work. He ended up needing more than just a ride to the urgent care center, so I stayed with him until he received all of his treatment.”

15. What’s the most important thing to remember when treating patients?

This question is a great way to show your compassion and dedication to helping others. When answering, it can be helpful to share an example of how you helped someone in need or assisted them with their medical transportation needs.

Example: “The most important thing I remember when treating patients is that they are people first. It’s easy to get caught up in the details of their care, but I always try to make sure I treat my patients like human beings who deserve respect and kindness. This helps me stay calm and focused on providing excellent service.”

16. Can you tell us about a time when you were going through high volumes of work and needed to remain calm?

This question is a great way to assess your ability to handle stress and remain calm under pressure. When answering this question, it can be helpful to describe the situation in detail and explain how you handled it.

Example: “I was working as an emergency room nurse when I had to care for three patients at once who were all experiencing life-threatening emergencies. One patient was suffering from a stroke, another was having a heart attack and the third was experiencing severe bleeding. While I knew that my skills as a nurse would help these patients, I also knew that remaining calm could make a big difference in their outcomes. So, I took deep breaths and focused on what I needed to do next. By doing so, I was able to provide excellent care to each of these patients and ensure they received the treatment they needed.”

17. How often do you think it’s necessary to check in with your manager when working independently?

This question can help the interviewer determine how often you’ll need to communicate with them and other members of your team. It also helps them understand whether you’re likely to be a good fit for their company culture. When answering, consider what is most important to the organization and use that as a guide for determining when it might be necessary to check in.

Example: “I think it’s important to check in with my manager at least once per week while working independently. This allows me to provide updates on my progress and ask questions if I need any additional information or clarification about my assignments. If I don’t have anything new to report, I will still make sure to let my manager know that everything is going well.”

18. When delivering bad news to a customer, what techniques can you use to keep them calm?

When working in a customer service role, you may be required to deliver bad news to customers. Employers ask this question to make sure that you have the skills and experience needed to handle these situations effectively. In your answer, share an example of how you would approach delivering bad news to a customer. Explain what steps you would take to help them stay calm during this difficult situation.

Example: “When I am delivering bad news to a customer, I always try to do it in person. This way, they can see my facial expressions and body language, which helps them understand exactly what I am saying. If I cannot meet with them in person, I will call or text them first to let them know I need to speak with them about something important. Then, when we finally talk, I will explain the situation as clearly as possible. I will also offer to provide any additional information they might need.”

19. Can you describe a time when you received criticism from a manager? How did you respond?

An interviewer may ask this question to learn more about your ability to receive feedback and use it to improve your performance. When answering, try to describe a specific situation where you received criticism from a manager and how you used the information to make improvements in your work.

Example: “When I first started working as an EMT, my supervisor told me that I needed to be more patient with patients. At first, I was upset because I thought I was doing everything right. However, after thinking about what he said, I realized that he was right. I began taking deep breaths when I felt stressed out and tried to speak more slowly and calmly to patients. After making these changes, I noticed that my patients were much happier and I had fewer complaints from them.”

20. We expect our employees to follow safety protocols at all times, even if they may seem inconvenient. Is this something you feel comfortable doing?

An interviewer may ask this question to see if you are willing to follow the company’s safety protocols. It is important for employees to be safe at all times, and it shows that you understand the importance of following these rules. In your answer, explain why you feel it is important to follow the rules set in place by America Medical Response.

Example: “I am a very safety-conscious person, so I would have no problem following any protocol put in place by America Medical Response. I know how important it is to keep our patients and other drivers safe while on the road. If there was ever an instance where I felt uncomfortable with a rule or procedure, I would speak up about my concerns and work to find a solution.”