Resume

Appointment Setter Resume Example & Writing Guide

Use this Appointment Setter resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Appointment setters are responsible for making sure that customers are able to meet with their preferred service providers at the scheduled time. They’re often the first point of contact for customers, so they need to be friendly and organized as well as persuasive.

If you’re looking for a new job in this field or want to build on your existing experience in appointment setting, here are some tips and an example resume to help you write your own stellar appointment setting resume.

James Smith
Houston, TX | (123) 456-7891 | [email protected]
Summary

Results-oriented appointment setter with over five years of experience in B2B and B2C environments. Proven ability to identify and qualify leads through effective questioning, build trust, and schedule qualified appointments. Excels in high-volume call centers and fast-paced work environments.

Education
James Martin High School Jun '08
High School Diploma
Experience
Company A, Appointment Setter Jan '17 – Current
  • Set up appointments with potential customers over the phone to discuss solar panel installation and financing options.
  • Managed a team of 5 callers, ensuring that each caller reached their daily goal by the end of each day.
  • Created marketing materials for new leads including postcards, flyers, and social media posts.
  • Assisted in creating sales presentations for proposals to be presented to clients at meetings with engineers and accountants.
  • Maintained knowledge of current state and federal tax incentives available for solar installations as well as local utility company policies regarding net metering credits for excess energy generated by home systems.
Company B, Appointment Setter Jan '12 – Dec '16
  • Created and maintained a database of potential clients to contact when needed, increasing the number of appointments by 15%
  • Followed up with all customers after their appointment to ensure satisfaction and inquire about referrals
  • Answered incoming calls from prospective patients and scheduled appointments based on availability
  • Maintained an outgoing message that was professional and informative for callers
  • Answered emails from prospective patients and scheduled appointments as needed
Company C, Sales Representative Jan '09 – Dec '11
  • Achieved and exceeded sales quotas by developing relationships with new customers and upselling to existing customers.
  • Utilized customer relationship management software to track sales opportunities and customer interactions.
  • Conducted product demonstrations and presentations to potential customers.
Skills

Industry Knowledge: Appointment Setting, Lead Generation, Sales, Marketing
Technical Skills: Salesforce, Microsoft Office Suite, Google Analytics
Soft Skills: Communication, Teamwork, Problem Solving, Attention to Detail, Problem Solving, Time Management, Negotiation

How to Write an Appointment Setter Resume

Here’s how to write an appointment setter resume of your own.

Write Compelling Bullet Points

The best bullet points are the ones that are the most specific. Rather than saying you “managed sales team,” you could say you “managed sales team to increase quarterly revenue by 15% in six months, resulting in a record-breaking year for the department.”

The second bullet point is much stronger because it provides specific numbers and details about what you did and the results of your work.

Related: What Is an Appointment Setter? How to Become One

Identify and Include Relevant Keywords

When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. This system looks for specific terms related to the job opening, like “sales” or “marketing,” in order to determine whether or not your skills and experience are a match. If you don’t have the right keywords on your resume, the ATS might not rank your application as a top candidate.

To increase your chances of getting an interview, use the list below as a guide when you’re writing or updating your resume:

  • Sales
  • Appointment Setting
  • Customer Service
  • Teamwork
  • Social Media
  • Marketing
  • Microsoft Access
  • Negotiation
  • Public Speaking
  • Management
  • Marketing Strategy
  • Business Development
  • Adobe Photoshop
  • Communication
  • Customer Satisfaction
  • Event Planning
  • Research
  • Research Writing
  • Data Entry
  • Time Management
  • Leadership
  • Organization Skills
  • Team Leadership
  • Coaching
  • Event Management
  • Communication Skills
  • Interpersonal Skills
  • Team Building
  • Problem Solving
  • Sales Management

Showcase Your Technical Skills

Appointment setters use a variety of technology, including the telephone and the internet, to contact potential customers and set up appointments for sales representatives. They are also responsible for recording information about the customer and the appointment.

Some of the programs and systems that appointment setters should be familiar with include: CRM software, contact management software, and lead generation software. Additionally, they should be comfortable using the internet to research information about potential customers.

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