Career Development

What Does an Assistant Community Manager Do?

Find out what an assistant community manager does, how to get this job, and what it takes to succeed as an assistant community manager.

Assistant community managers are the right-hand man or woman to their community manager. They help with day-to-day operations, including managing vendors and contractors, handling resident complaints, and overseeing other administrative tasks.

Assistant community managers may also be tasked with developing new programs for residents or identifying ways to improve existing ones. This might include everything from creating a new exercise program at the gym to planning events for kids in the neighborhood.

Assistant Community Manager Job Duties

Assistant community managers have a wide range of responsibilities, which can include:

  • Monitoring social media platforms to engage with residents and respond to questions or concerns
  • Managing budgets, rent rolls, and other financial records related to community operations
  • Coordinating community activities such as neighborhood cleanups and home improvement projects
  • Establishing and maintaining relationships with residents, including responding to complaints and resolving disputes
  • Coordinating with contractors to schedule repairs and maintenance work in homes and apartments
  • Coordinating with vendors to order supplies, equipment, and materials for community facilities
  • Managing the operations of a community by overseeing day-to-day tasks such as leasing homes or apartments, collecting rent payments, and responding to resident inquiries
  • Ensuring that community standards are met by residents such as maintaining cleanliness of homes and yards
  • Monitoring community safety by responding to emergencies and reporting conditions that could potentially lead to emergencies

Assistant Community Manager Salary & Outlook

Assistant community managers’ salaries vary depending on their level of education, years of experience, and the size and location of the community they manage. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $57,500 ($27.64/hour)
  • Top 10% Annual Salary: $70,500 ($33.89/hour)

The employment of community managers is expected to grow at an average rate over the next decade.

Growth in the population and the aging of the baby-boom generation will lead to increased demand for housing and healthcare services, which will require more community managers. However, the increasing use of technology in these industries may limit the need for community managers.

Assistant Community Manager Job Requirements

The following are some of the requirements for becoming an assistant community manager:

Education: Assistant community managers typically need a minimum of a high school diploma or GED certificate. Many employers prefer to hire candidates who have a bachelor’s degree in community development, public relations or a related field. These programs teach students how to communicate effectively, how to use social media and how to create marketing strategies.

Training & Experience: Assistant managers typically receive on-the-job training from their current or previous employer. This training can last for a few months to a year. The assistant manager will learn the daily operations of the business, including how to handle customer complaints, how to handle inventory and how to handle payroll. They will also learn how to interact with the other employees and how to interact with the store manager.

Certifications & Licenses: Assistant community managers do not need certifications to earn their position. However, there are certifications available for individuals who wish to increase their earning capacity or make themselves more competitive when applying for positions or advancing their careers.

Assistant Community Manager Skills

Assistant community managers need the following skills in order to be successful:

Communication skills: Community managers often communicate with a variety of people, including residents, other staff members, volunteers, contractors and other stakeholders. Effective communication skills can help you convey messages clearly and build trust with others. You can use your communication skills to send emails, make phone calls, give presentations and write reports.

Customer service skills: Customer service skills are essential for community managers, as they often interact with residents and guests on a daily basis. As an assistant community manager, you can use customer service skills to help your manager with their duties. You can also use these skills to help resolve issues and answer questions from residents and guests.

Organizational skills: Community managers often have to manage a variety of tasks and projects at once. Having strong organizational skills can help you prioritize your work and keep track of important documents and files. You can also use organizational skills to keep your team on task and ensure they have the resources they need to complete their work.

Problem-solving skills: Community managers often work with a team of other professionals to ensure the success of their community. This role requires the ability to identify and solve problems that may arise. Your ability to identify and solve problems can help you develop effective solutions and improve your community.

Leadership skills: As an assistant community manager, you may be responsible for leading a team of community managers. Leadership skills can help you to motivate your team and encourage them to work together to achieve common goals. You can also use leadership skills to delegate tasks and motivate your team to complete them.

Assistant Community Manager Work Environment

The work environment for an assistant community manager is usually an office setting, although some travel may be required to attend meetings or visit properties. The job is typically a full-time position, although some assistant community managers may work part-time or on a contract basis. The job can be stressful, as assistant community managers are often responsible for a large number of tasks and deadlines. They must also be able to deal with difficult people, such as angry residents or uncooperative staff members.

Assistant Community Manager Trends

Here are three trends influencing how assistant community managers work. Assistant community managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of the Gig Economy

The gig economy is growing rapidly, as more and more people are turning to freelance work as a way to make ends meet. This trend is having a significant impact on the community management profession, as more and more businesses are looking for professionals who can help them manage their online presence.

As the gig economy continues to grow, Assistant Community Managers will need to learn how to work with clients in a freelance capacity. They will also need to be able to manage projects independently and be comfortable working without direct supervision.

More Focus on Customer Experience

The customer experience is becoming increasingly important for businesses, as they realize that it is what keeps customers coming back. As a result, assistant community managers will need to focus on providing excellent customer service and creating a positive atmosphere for visitors.

This trend means that assistant community managers will need to be well-versed in customer service techniques and be able to handle any issues that may arise. In addition, they will need to be able to create a positive atmosphere by promoting the products and services offered by the company.

Social Media Influencers Are Becoming More Important

Social media influencers are becoming more important in the world of marketing. This is because they have the ability to reach a large number of people quickly and effectively.

Assistant community managers can take advantage of this trend by developing relationships with social media influencers. This will allow them to get their products and services in front of a larger audience. In addition, it will also give them access to valuable feedback and insights into what works and what doesn’t.

How to Become an Assistant Community Manager

Assistant community managers have a lot of potential for growth. They can move up the ranks to become community managers, or they can take on other roles in the community management field. They could also move into related fields, such as marketing or customer service.

The best way to advance your career as an assistant community manager is to learn as much as you can about the industry. Take online courses, read blogs and articles, and attend conferences. Network with other professionals in the field, and find ways to contribute your skills and knowledge.

Related: How to Write an Assistant Community Manager Resume

Advancement Prospects

The next step up from an assistant community manager is a community manager. In this role, you will be responsible for all aspects of the community, from planning events to handling customer service issues. You will also be the face of the community, representing it to potential new residents and working with the media. As a community manager, you will have a larger budget to work with and more staff to help you.

The next step up from a community manager is a regional manager. In this role, you will oversee a group of communities. This position requires more travel and more work with numbers and budgets. You will also be responsible for training and supervising community managers.

The next step up from a regional manager is a national manager. In this role, you will oversee all of the communities in a given country. This is a high-level position with a lot of responsibility. You will need to be able to work with a variety of people, including government officials, community leaders, and the media.

Assistant Community Manager Job Description Example

The Assistant Community Manager is responsible for the day-to-day operations of the community and providing support to the Community Manager. He or she will be responsible for enforcing community rules and regulations, as well as assisting with the planning and execution of community events. The Assistant Community Manager will also be responsible for maintaining positive relationships with residents, handling resident concerns and complaints, and conducting regular inspections of the community.

The ideal candidate for this position will have excellent customer service skills, strong written and verbal communication skills, and experience working in a fast-paced environment. He or she must also be able to work independently and be detail-oriented.

Duties & Responsibilities

  • Serve as the primary point of contact for residents, prospects, and vendors
  • Respond to all customer inquiries and requests in a timely and professional manner
  • Assist with move-ins and move-outs, including but not limited to, coordinating with movers, scheduling elevator usage, and inspecting units prior to turnover
  • Proactively patrol community grounds and common areas on a regular basis to identify any maintenance or repair needs
  • Work closely with the Community Manager to develop and implement marketing and outreach initiatives designed to increase occupancy levels
  • Prepare weekly and monthly reports detailing leasing activity, traffic counts, and other pertinent data
  • Update and maintain accurate resident files and records
  • Collect rent payments and post deposits in accordance with company policies and procedures
  • Process applications and conduct background checks in compliance with Fair Housing guidelines
  • Coordinate and oversee all special events and programs held at the community
  • Handle all resident complaints and concerns in a prompt and courteous manner
  • Perform various administrative tasks as needed, such as preparing correspondence, ordering supplies, and maintaining office equipment

Required Skills and Qualifications

  • High school diploma or equivalent
  • At least one year of customer service experience, preferably in the property management or hospitality industry
  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Ability to work independently and as part of a team

Preferred Skills and Qualifications

  • Associate’s degree or higher
  • Previous experience working in property management or a related field
  • Bilingual (Spanish/English)
  • Experience with Yardi or a similar property management software program
  • Exceptional customer service skills

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