Career Development

15 Assistant Manager Skills for Your Career and Resume

Learn about the most important Assistant Manager skills, how you can utilize them in the workplace, and what to list on your resume.

Assistant managers have a variety of responsibilities in different types of organizations. In general, assistant managers provide support to the manager and may be responsible for leading a team of employees. To be successful in this role, it is important to have a variety of skills, including interpersonal, communication and organizational skills.

Problem Solving

Problem solving is the ability to identify and resolve issues. Assistant managers often use problem-solving skills when handling customer complaints, scheduling shifts or resolving conflicts between employees. For example, if a customer complains about poor service, you might need to find out what happened and how to prevent it from happening again.


Organization is a skill that can help you be an effective assistant manager. You may need to keep track of employee schedules, inventory and other records for the business. Having strong organizational skills can help you manage your responsibilities effectively. Assistant managers also often delegate tasks to employees and it’s important to know who should do what so everyone has clear expectations.

Inventory Management

Assistant managers often oversee the inventory of a business, so it’s important to have strong organizational skills. You may be responsible for ordering and receiving new products, tracking sales data and ensuring that your store has enough stock to meet customer demand. Assistant managers also use their inventory management skills when completing tasks like preparing budgets or planning employee shifts.


Assistant managers must be able to communicate clearly with their team and other company staff. You may need to relay information about new policies, procedures or regulations from upper management. You also need to explain any changes in scheduling, shifts or vacation time. Communication is an important part of your role as an assistant manager because it ensures that everyone understands the expectations of the job and what they need to do to succeed.

Visual Merchandising

Visual merchandising is the process of arranging products in a way that makes them more appealing to customers. Assistant managers often use visual merchandising skills when creating displays and product presentations for their store’s shelves. They also use these skills when organizing stock rooms, as they may need to arrange items by size or color so employees can find what they need quickly.

Safety & Security

Assistant managers are responsible for ensuring the safety of their employees and patrons. They may be required to train staff on emergency procedures, including how to respond to fire or medical emergencies. Assistant managers also ensure that all security measures are in place at their location, such as surveillance systems and alarms.

Decision Making

Assistant managers often make decisions on behalf of their supervisors. They need to be able to evaluate situations and determine the best course of action. Assistant managers also use decision-making skills when creating schedules, assigning duties and resolving workplace conflicts.

Assistant managers should have a thorough understanding of company policies so they can make informed choices about hiring, firing and other personnel issues.

Coaching & Development

Assistant managers often work with a team of employees, and they may be responsible for developing their skills. They can use their coaching and development skills to help others improve in their roles or advance within the company. Assistant managers also need to develop their own skill sets so they can grow into managerial positions.


Assistant managers often take on leadership roles when their supervisors are absent. They may need to make decisions and direct employees, so it’s important that they have strong leadership skills. Assistant managers can also help train new assistant managers by sharing their knowledge and experience with them.

Performance Management

Assistant managers often perform regular performance reviews with their employees. They may also be responsible for creating employee development plans and assigning goals to team members. Assistant managers can use their performance management skills when they meet with staff to discuss how an employee is performing, what they need to improve on and what they should work toward in the future.

Customer Service

Customer service skills are important for assistant managers because they often interact with customers directly. They need to be able to provide excellent customer service and ensure that the customer is satisfied with their experience at the company. Assistant managers also use customer service skills when interviewing potential employees, as they may ask questions about how the candidate would handle certain situations involving customers.

Data Analysis

Assistant managers often use data analysis to make business decisions. They analyze sales trends, customer demographics and other information to determine what products or services a company should offer, where they should open new locations and how much inventory to order. Assistant managers also use data analysis when reviewing employee performance. They may review sales numbers for each employee to see who is most successful at closing deals and generating revenue.

Conflict Resolution

Assistant managers often work with a team of employees who have different personalities and opinions. It’s important for assistant managers to be able to resolve conflicts between their staff members in a professional manner. Conflict resolution skills allow you to diffuse heated situations, which can help keep your workplace calm and productive. Assistant managers also use conflict resolution skills when dealing with customers who are unhappy with the service they received.

Policy Enforcement

Assistant managers are responsible for enforcing company policies and procedures. They ensure that employees follow the rules, which can help maintain a safe work environment and increase productivity. Assistant managers also enforce company standards, such as product quality or customer service levels. This requires them to have strong organizational skills so they can track employee performance and identify areas where employees may need additional training.

Employee Scheduling

Assistant managers often schedule their own shifts and the shifts of their employees. They also create schedules for each department, which requires them to know how many employees are needed at what times. Assistant managers use scheduling skills when creating employee schedules and planning staff meetings. They also need to be aware of any conflicts that may arise from scheduling multiple employees together.

How Can I Learn These Assistant Manager Skills?

There are a few ways that you can learn the skills necessary to be an effective assistant manager. Many of these skills can be learned through on-the-job training, or through formal education and training programs. You can also develop these skills through experience working in customer service or leadership roles. Additionally, there are many resources available online and in libraries that can help you develop these skills.


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