Career Development

What Does an Assistant Manager Do?

Find out what an assistant manager does, how to get this job, and what it takes to succeed as an assistant manager.

Assistant managers are the first line of management in many companies. They oversee the work of front-line employees and ensure that they’re completing their duties satisfactorily. They may also be responsible for handling some of the managerial duties themselves, such as interviewing new employees or planning for future growth.

Assistant Manager Job Duties

Assistant managers typically have a wide range of responsibilities, which can include:

  • Communicating with other members of management to coordinate efforts and ensure that all projects are completed on time
  • Evaluating employee performance to ensure that they are meeting company standards and rewarding or disciplining them as needed
  • Training new employees, providing ongoing coaching to all employees, and helping them develop their skills
  • Overseeing daily operations of a store or restaurant to ensure it runs smoothly and efficiently
  • Developing new strategies for increasing sales and improving customer satisfaction
  • Monitoring inventory levels and ordering new merchandise as needed to ensure adequate supply of products for customers
  • Coordinating with vendors to ensure that products are delivered in a timely manner
  • Managing staff schedules, including hiring and training new employees when needed
  • Managing costs by reviewing invoices for accuracy and requesting adjustments when necessary

Assistant Manager Salary & Outlook

Assistant managers’ salaries vary depending on their level of experience, the size of the company, the industry of the company and the geographic location of the job. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $38,000 ($18.27/hour)
  • Top 10% Annual Salary: $75,000 ($36.06/hour)

The employment of assistant managers is expected to decline over the next decade.

Employment growth for retail trade establishments has slowed in recent years, as e-commerce has allowed consumers to shop online and avoid some types of retail establishments. In addition, many large retail chains have centralized their operations, which may limit the need for as many assistant managers.

Assistant Manager Job Requirements

Assistant managers typically need to have the following qualifications:

Education: Assistant managers typically need at least a high school diploma or GED. Some employers prefer or require an associate or bachelor’s degree. Those pursuing a degree in business, management, or hospitality can expect to take courses in accounting, human resources, marketing and management.

Training & Experience: Assistant managers typically receive on-the-job training from their current position or another entry-level position. Training may include learning the company’s policies and procedures, as well as the products and services they offer. Training may also include learning how to use the point-of-sale system and cash management software.

Assistant managers may also receive training in leadership and management skills. Management training may include learning how to delegate tasks to other employees, how to motivate employees and how to resolve conflicts.

Certifications & Licenses: Though certifications are not required to fill the role of assistant manager in a retail department, some certifications can improve your on-the-job performance and make you a more attractive candidate for promotions.

Assistant Manager Skills

Assistant managers need the following skills in order to be successful:

Communication skills: As an assistant manager, you are the primary point of contact for your team and your customers. You need to be able to communicate effectively with others to ensure that everyone understands their responsibilities and the expectations of the job. You also need to be able to communicate with your superiors to ensure that you are meeting the company’s goals and objectives.

Interpersonal skills: As an assistant manager, you may be required to interact with customers and employees on a daily basis. Having strong interpersonal skills can help you to better communicate with others and resolve conflicts. You can also use interpersonal skills to build positive relationships with your coworkers and customers.

Leadership: Assistant managers often have to lead their team and may be responsible for delegating tasks and assigning shifts. Leadership skills can help you motivate your team and encourage them to work hard. You can also use leadership skills to ensure your team is following company policies and procedures.

Problem solving: As an assistant manager, you are often the first point of contact for customers and employees. You need to be able to solve problems and answer questions to help your team and customers. You can also use problem-solving skills to help you make decisions about how to handle situations.

Active listening: Active listening is the ability to hear and understand what someone is saying. As an assistant manager, you may be responsible for training new employees, so active listening can help you understand what they need to learn. You can also use active listening to help resolve customer issues. This can help you understand the problem and find a solution quickly.

Assistant Manager Work Environment

The work environment for an assistant manager varies depending on the type of business. For example, an assistant manager in a retail store may spend most of his or her time on the sales floor, whereas an assistant manager in a hospital may spend most of his or her time in an office. However, all assistant managers have some responsibilities in common, such as supervising employees, handling customer inquiries and complaints, and keeping track of inventory. In addition, assistant managers may be responsible for opening and closing the business, making bank deposits, and preparing reports for the manager. Assistant managers usually work 40 hours per week, but they may have to work evenings, weekends, and holidays. Some assistant managers work on commission, so their income may vary depending on the amount of business the store does.

Assistant Manager Trends

Here are three trends influencing how assistant managers work. Assistant managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

More Emphasis on Cultural Development

As businesses become more global, the need for employees who are culturally aware and sensitive to different customs and traditions will increase.

Assistant managers are in a unique position to capitalize on this trend, as they are often responsible for developing and implementing cultural training programs. By becoming familiar with the customs and traditions of different cultures, assistant managers can help businesses to create a more inclusive work environment that is respectful of all employees.

More Work Will Be Delegated to Managers

As businesses grow, the amount of work that needs to be done will continue to increase. This means that managers will need to delegate more work to their assistants in order to stay organized and focused on the most important tasks.

Assistant managers who are able to effectively manage their time and prioritize tasks will be in high demand in the years to come. They will need to be able to work independently and be able to handle a variety of tasks simultaneously.

More Teams and Organizations Will Be Built in a Cross-Functional Fashion

The trend of cross-functional teams is becoming more popular in the business world as companies strive to become more efficient. By having employees from different departments work together, companies can create a more collaborative environment and avoid the duplication of work.

Assistant managers can be successful in this type of environment by learning how to manage and work with people from different backgrounds. They will also need to be able to effectively communicate with their team members in order to ensure that everyone is on the same page.

How to Become an Assistant Manager

A career as an assistant manager can provide many opportunities for growth. If you’re just starting out in your career, look for assistant manager jobs in industries that interest you. This will give you a chance to learn about the industry and the company, and see if it’s a good fit for you. Assistant manager jobs are also a great way to gain experience and skills that will help you move up in your career.

If you’re looking to move up in your career, consider becoming an assistant manager. This position can lead to a number of different opportunities, such as becoming a manager or executive. Assistant managers are often responsible for leading and managing teams, so this is a great opportunity to develop your leadership skills.

Advancement Prospects

The best way to advance as an assistant manager is to develop a strong working relationship with your manager and to demonstrate your value to the company. If you are doing your job well, your manager will likely notice and may give you more responsibility or additional assignments. You can also look for opportunities to take on special projects or to lead a team. These experiences will give you the chance to show your leadership skills and to prove that you are ready for a higher-level position.

As you gain experience and demonstrate your abilities, you may be promoted to manager or other higher-level positions. In some cases, you may need to get additional education or training before you are eligible for promotion. For example, if you want to become a store manager, you may need to complete a management training program.

Assistant Manager Job Description Example

The assistant manager is responsible for supporting the store manager in all store operations and ensuring the store runs smoothly and efficiently. The assistant manager must be able to work independently and take initiative to resolve issues as they arise. He or she must be organized and detail-oriented, with excellent customer service skills. The assistant manager will be responsible for opening and closing the store, supervising employees, handling customer complaints, and other duties as assigned.

Duties & Responsibilities

  • Help build a well-developed and high-performing team that works together collaboratively.
  • Collaborate with the team to ensure the company is providing consistently excellent products and service, and that the environment is inviting and well-stocked
  • Set daily employee objectives and schedules to achieve and exceed company productivity and sales goals
  • Partner with senior manager to ensure quality customer service and supervise a team with diverse talents and responsibilities
  • Meet regularly with management to report and plan strategic plans for team objectives
  • Manage controllable expenses and supplies within approved budgets to achieve profitability targets
  • Fill in for senior management in their absence, managing budgets, and coordinating schedules, inventory, and supplies
  • Monitor customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management
  • Track performance and conduct employee reviews
  • Adhere to department policies and procedures
  • Assist customers with questions, complaints, and requests in a professional and courteous manner
  • Help resolve conflicts between employees

Required Skills and Qualifications

  • High school diploma or equivalent
  • Proven experience as an assistant manager or similar role
  • Excellent communication, interpersonal, and leadership skills
  • Strong organizational and time-management skills
  • Problem-solving ability and decision-making skills
  • Ability to delegate tasks and responsibilities
  • Flexibility to work evenings, weekends, and holidays

Preferred Skills and Qualifications

  • Associate’s or bachelor’s degree in business administration or related field
  • Previous experience in retail sales
  • Working knowledge of POS systems and inventory management software
  • First Aid and CPR certification
  • ServSafe Food Handler certification

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