Career Development

What Does an Assistant Property Manager Do?

Find out what an assistant property manager does, how to get this job, and what it takes to succeed as an assistant property manager.

Assistant property managers are the right-hand man or woman to their property manager. They help with a wide range of tasks, from scheduling repairs and maintenance to handling tenant issues and concerns.

Assistant property managers may also be tasked with managing day-to-day operations in addition to assisting with larger projects. This might include things like overseeing contractors, coordinating vendors, or even helping to market the property to potential tenants.

Assistant Property Manager Job Duties

Assistant property managers typically have a wide range of responsibilities, which can include:

  • Coordinating with contractors to repair or replace items that are damaged or malfunctioning
  • Making sure that residents’ needs are met by maintaining a list of service providers such as plumbers or painters
  • Providing support to the property manager in various administrative tasks such as scheduling and conducting meetings with residents, vendors, contractors, and other staff members
  • Communicating with insurance companies to ensure coverage of buildings and contents
  • Managing maintenance requests from residents about issues such as broken air conditioners, leaky pipes, and cracks in walls
  • Attending community events to promote the property and raise awareness of new services or products offered by the company
  • Working with residents to resolve disputes regarding rent increases, security deposits, lease terms, or other issues
  • Coordinating with utilities companies to ensure that residents have access to electricity, natural gas, or water service
  • Maintaining physical records of the property such as lease agreements, inventory lists, and repair logs

Assistant Property Manager Salary & Outlook

Assistant property managers’ salaries vary depending on their level of education, years of experience, and the size and location of the property. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $47,000 ($22.6/hour)
  • Top 10% Annual Salary: $80,500 ($38.7/hour)

The employment of property, real estate, and community association managers is expected to grow at an average rate over the next decade.

Demand for property management services will continue to grow as more people move into multifamily housing and commercial real estate. As demand increases, property managers will be needed to oversee the day-to-day operations of properties.

Assistant Property Manager Job Requirements

Assistant property managers typically need to have the following qualifications:

Education: Assistant property managers typically need a minimum of a high school diploma or GED. Many employers prefer to hire candidates who have a bachelor’s degree in real estate, property management or a related field. Relevant coursework includes property management, accounting, business management, finance and real estate law.

Training & Experience: Assistant property managers typically receive on-the-job training from their previous positions. They may also receive additional training from their current employers to learn the specific systems and procedures of the property.

Certifications & Licenses: Assistant property managers do not need certifications. However, there are several certification programs available for individuals who wish to increase their odds of earning more advanced positions in their industry.

Assistant Property Manager Skills

Assistant property managers need the following skills in order to be successful:

Communication skills: Communication skills are essential in property management, as you often need to convey information to multiple parties at once. You may need to communicate with other property managers, maintenance staff, tenants and other property owners. Effective communication skills can help you convey information clearly and concisely, which can help you save time and resources.

Customer service skills: Customer service skills can help you interact with residents and guests of the properties you manage. As an assistant property manager, you may be the first point of contact for residents and guests, so it’s important to be friendly and helpful. You can use customer service skills to answer questions, solve problems and provide solutions.

Organization and time management: As an assistant property manager, you may be responsible for scheduling and overseeing maintenance for a large number of properties. It’s important to have excellent organizational skills and the ability to prioritize tasks to ensure you complete all of your work on time. Time management skills can also help you delegate tasks to other employees and ensure you have time to train and mentor them.

Problem-solving skills: Problem-solving skills are essential for an assistant property manager. You may be the first point of contact for a resident or a colleague, so you need to be able to identify and solve problems quickly. You can also use problem-solving skills to identify and fix issues with the property’s operations.

Computer skills: Computer skills are essential for property managers, as they often use computers to create and send emails, create presentations, input data and more. It’s important to have strong computer skills, especially if you work in an office setting.

Assistant Property Manager Work Environment

Assistant property managers work in an office environment, but they also spend time inspecting properties and meeting with clients. They typically work regular business hours, but they may occasionally work evenings or weekends to attend meetings or open houses. Some assistant property managers may travel to different properties or to attend conferences. The job can be stressful at times, especially when dealing with difficult clients or managing properties that are in disrepair. However, most assistant property managers find the work to be challenging and rewarding.

Assistant Property Manager Trends

Here are three trends influencing how assistant property managers work. Assistant property managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Need for More Technical Skills

As the real estate industry becomes more complex, the need for assistant property managers with technical skills will increase.

Assistant property managers are responsible for a wide range of tasks, including tenant relations, maintenance, and accounting. In order to be successful in this role, they need to have a strong understanding of technology, such as software programs that help manage properties.

Additionally, assistant property managers will need to be able to communicate effectively with other members of the team, such as real estate agents and brokers. This requires a good understanding of the real estate market and how to best market properties to potential buyers.

More Focus on Customer Service

The real estate industry is changing rapidly, and one of the most significant changes is the increased focus on customer service. As customers become more demanding, assistant property managers will need to develop skills in customer service in order to keep them happy.

This trend means that assistant property managers will need to be able to handle difficult situations and provide excellent customer service. They will also need to be able to understand what customers want and meet their needs. In addition, they will need to be able to track customer feedback and use it to improve the company’s products and services.

Greater Use of Technology

The real estate industry is increasingly using technology to streamline operations and make them more efficient. This is leading to an increased use of technology in the workplace, which is having a major impact on the role of the assistant property manager.

As technology becomes more important, assistant property managers will need to learn how to use it effectively in order to stay competitive. This includes learning how to use software tools to manage listings, track leads, and communicate with clients.

How to Become an Assistant Property Manager

A career as an assistant property manager can be a great way to get your foot in the door of the real estate industry. As an assistant property manager, you’ll have the opportunity to learn about all aspects of the business and work with experienced professionals. You’ll also gain valuable experience that will help you move up the ladder when the time is right.

To become an assistant property manager, you should have a strong background in math and science, along with excellent communication skills. Additionally, it’s important to be able to work independently and manage multiple tasks simultaneously.

Related: How to Write an Assistant Property Manager Resume

Advancement Prospects

An assistant property manager generally works under the supervision of a property manager and is responsible for the day-to-day operations of a property. As they gain experience, they may be promoted to property manager.

Assistant property managers may also advance to positions such as regional manager, portfolio manager, or real estate asset manager. These positions usually require additional education and experience.

Assistant Property Manager Job Description Example

At [CompanyX], we own and operate a large portfolio of residential and commercial properties. We’re looking for an assistant property manager to join our team and help us maintain the high standards our tenants have come to expect. The ideal candidate will have experience in the property management industry, as well as a strong understanding of building maintenance, repair, and construction. He or she will be responsible for assisting the property manager with day-to-day operations, including but not limited to: showings, lease signings, rent collections, and customer service. The assistant property manager will also be responsible for coordinating with vendors and contractors to ensure that all repairs and maintenance are completed in a timely and efficient manner.

Duties & Responsibilities

  • Serve as the primary point of contact for all residents, prospects, and vendors
  • Handle all customer service inquiries and resolve issues in a timely and professional manner
  • Respond to after-hours emergencies as needed
  • Assist with marketing efforts to include creating and implementing monthly marketing plans, preparing flyers and advertisements, conducting market research, and coordinating special events
  • Generate new leads through creative outreach methods
  • Convert prospects into new leases by providing tours of the community and effectively communicating amenities and features of the property
  • Accurately prepare lease documents and process move-ins/move-outs
  • Collect rent payments and post to resident accounts according to established procedures
  • Process work orders in an efficient and timely manner, following up with residents to ensure satisfaction
  • Inspect units on a regular basis and follow up with necessary repairs and/or maintenance
  • Maintain accurate records of all transactions using property management software
  • Adhere to all company policies and procedures, as well as local, state, and federal Fair Housing laws

Required Skills and Qualifications

  • High school diploma or equivalent
  • Proven customer service experience
  • Excellent written and verbal communication skills
  • Strong time-management skills and multitasking ability
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Solid interpersonal skills

Preferred Skills and Qualifications

  • College degree
  • Previous success in office management
  • Experience managing budgets and expenses
  • Experience developing internal processes and filing systems
  • Comfortable handling confidential information
  • Ability to adapt to changing situations in a calm and professional manner

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