20 Asurion Interview Questions and Answers

As you prepare for your interview with Asurion, it’s helpful to know what kind of questions you may be asked.

While there are some common interview questions that most companies will ask, Asurion may also ask some questions that are specific to their company and their business.

Some examples of questions that you may be asked in an interview with Asurion include:

-What do you know about Asurion? -Why are you interested in working for Asurion? -What do you think sets Asurion apart from other companies in the same industry? -What do you think are the most important qualities for success in a role at Asurion? -What do you think are the biggest challenges that Asurion faces?

By preparing for these types of questions, you can show that you’re knowledgeable about Asurion and that you’re a good fit for the company.

Asurion Interview Process

The interview process at Asurion can vary depending on the position you are applying for. However, most positions will require at least a phone screening and may include additional steps such as written assessments, in-person interviews, and drug tests. The process generally takes a few weeks to complete.

1. How would you rate your computer skills on a scale of 1-10?

This question is a great way to show the interviewer your confidence level and how you would fit into their team. If you have experience with computers, it’s important to let them know that you’re comfortable using software and other computer programs.

Example: “I’d say my computer skills are about an eight or nine out of ten. I’ve been working in customer service for several years now, so I’m used to helping people troubleshoot issues they may be having with their technology. I also took some online courses on basic coding and web design, which has helped me understand more about what our customers go through when they need help.”

2. Do you have experience troubleshooting electronic devices?

This question can help the interviewer determine if you have experience working with technology and how well you troubleshoot problems. Use examples from your previous work or school experiences to show that you are capable of fixing electronic devices.

Example: “I’ve worked in a computer repair shop for three years, so I am very familiar with troubleshooting issues with computers, laptops, tablets and phones. In my last job, I helped customers fix their devices by listening to them describe what was wrong and then testing different solutions until I found one that fixed the problem. This process is similar to how I would approach troubleshooting at Asurion.”

3. We are looking for someone with strong verbal communication skills, how would you describe yours?

Asurion is looking for someone who can effectively communicate with customers and coworkers. Your answer should show that you are confident in your communication skills, especially when speaking to a large group of people or on the phone.

Example: “I have always been good at public speaking, which has helped me get through many presentations in my career. I am also very comfortable talking on the phone, as it’s one of the most common ways we interact with our clients. I feel like I would be able to provide excellent customer service if hired.”

4. Can you walk us through the steps you take to solve an issue when you don’t know the answer right away?

This question helps the interviewer understand how you approach a problem and solve it. It also shows them that you’re willing to admit when you don’t know something, which is an important skill for customer service representatives.

Example: “I always try to find out as much information about the issue as I can before speaking with my supervisor or manager. If I’m able to answer the caller’s questions without having to ask for help, I do so. If not, I explain to the caller that I need to speak with someone else first before providing more details. This allows me to gather all of the necessary information to provide a solution.”

5. Tell me about a time when you had to deal with a particularly irate customer. What did you do and what was the outcome?

This question is a great way to see how you handle conflict and can help the interviewer determine if you have the necessary customer service skills for the role.

Example: “I once had a customer who was upset because they didn’t receive their product on time. I listened carefully to what they were saying, asked questions when needed and apologized for any inconvenience caused by our company. After finding out that the package was delivered to an incorrect address, I offered to send them another one at no cost. They accepted my offer and thanked me for being so understanding.”

6. We work closely with our customers and help them set up their new phones, so we need people who are comfortable working with electronics. Are you comfortable doing that?

This question helps the interviewer determine if you have the necessary skills to succeed in this role. If you’ve never worked with electronics before, it’s important to let them know that you’re willing to learn and develop those skills.

Example: “I’m comfortable working with electronics, but I haven’t had much experience doing so. However, I am eager to learn how to set up new phones for customers and get more comfortable with technology.”

7. When was the last time you experienced technical difficulties at home or at work and how did you resolve it?

This question helps the interviewer understand your problem-solving skills and ability to work under pressure. Use examples from previous jobs or personal experiences that highlight your technical knowledge, communication skills and time management abilities.

Example: “At my last job, I had a client who was having trouble with their computer’s operating system. The customer service representative I was working with tried troubleshooting the issue for over an hour before we decided to escalate it to our senior team. We were able to resolve the issue within 30 minutes of contacting the senior team.”

8. Tell me about a time when you worked with a difficult team member.

This question can help an interviewer get a better sense of your interpersonal skills and how you handle conflict. When answering this question, it can be helpful to mention something specific about the team member that made them difficult to work with and what steps you took to resolve the situation or improve their behavior.

Example: “I once worked with a team member who was constantly late for meetings and rarely completed projects on time. I approached him privately and asked if there was anything we could do to help him complete his tasks more efficiently. He told me he had been having trouble finding information online and needed some additional training in using our company’s search engine. I offered to give him extra training myself after hours.”

9. What is the most challenging thing about providing technical support to customers?

This question helps the interviewer understand how you handle challenges and what strategies you use to overcome them. Your answer should show that you can remain positive even when faced with a challenge, and it should also highlight your problem-solving skills.

Example: “The most challenging thing about providing technical support is helping customers who are frustrated or angry because they’re having trouble with their technology. I always try to be as patient as possible while listening to their concerns and asking questions to help them solve their problems. Sometimes, this means taking extra time on the phone to ensure they feel heard and understood.”

10. If I were to ask your previous manager about your performance, what would they say?

This question is a great way to learn more about the candidate’s work ethic and how they interact with their team. When answering this question, it can be helpful to mention something specific that your manager said or did for you in the past.

Example: “My previous manager would say that I am an extremely hard worker who always goes above and beyond what is expected of me. They would also say that I am very personable and friendly, which makes working with others easy.”

11. Why do you think you’d be a good fit for Asurion?

This question is a great way for the interviewer to get an idea of your knowledge about Asurion and how you can contribute to their team. When answering this question, it’s important to highlight some of the company’s values or goals that you share and explain why they are important to you.

Example: “I think I’d be a good fit for Asurion because I’m passionate about helping people use technology in their everyday lives. I’ve always been interested in computers and electronics, so working here would allow me to put my skills to work while also learning from other experts. I also understand the importance of providing excellent customer service, which is something I pride myself on.”

12. Have you ever been in a situation where you’ve had to defend your point of view without knowing if you’re right? How did you handle it?

This question is designed to test your problem-solving skills and ability to think on your feet. It’s important to be honest in your answer, as you may have to defend your point of view at some point during your employment with Asurion.

Example: “I once had a disagreement with my manager about how we should handle a customer complaint. I felt that the best course of action was to offer the customer a refund, but my manager disagreed. We discussed our points of view for several minutes until we both agreed that offering the customer a refund would be the best solution.”

13. Give me an example of a time when you had to prioritize tasks, how did you decide which ones to tackle first?

This question can help the interviewer understand how you approach your work and determine which tasks are most important. Use examples from previous jobs to show that you know how to prioritize your time and complete projects on time.

Example: “In my last job, I had a lot of different responsibilities, including answering customer service calls, processing claims and helping customers find the right products for their needs. I used a calendar app to schedule out my day so I could make sure I was completing all of my tasks by the end of each day.”

14. What do you think makes a successful customer service representative?

This question can help the interviewer get to know you as a person and how you view your role in customer service. Your answer can also show them what skills you have that will be useful for this position.

Example: “I think it’s important to be empathetic when working with customers, but I also believe it’s crucial to remain professional at all times. It’s easy to understand why someone is upset or frustrated, but remaining calm and collected can help you solve their problem more effectively. Also, being organized and detail-oriented are essential because they allow me to find information quickly and ensure I’m following up on any outstanding issues.”

15. In this job, we’ll rely on you to be able to quickly learn how different types of technology work. How do you feel about that?

This question is a great way to see how well you can adapt to new technology. It’s important for Asurion employees to be able to learn about the latest products and services so they can help customers with their warranties and insurance claims.

Example: “I love learning about new technologies, especially when it means I can help people get more out of their devices. In my last job, I was tasked with researching different types of software that could improve our company’s customer service department. I thoroughly enjoyed this challenge and learned quite a bit in the process.”

16. Our customers often call us frustrated by their device not working properly. How do you stay calm in those situations?

Asurion is a customer service company, so the interviewer will want to know that you can handle difficult customers. Show them how you stay calm and solve problems by giving an example of a time when you had to help a frustrated customer.

Example: “I once worked at a call center where we were expected to answer every call within 30 seconds. I was working one day when a customer called in very upset because their device wasn’t working properly. I took a deep breath and explained to them that it’s not possible for us to fix devices over the phone. However, I offered to send them a new device if they sent back the broken one. They agreed, and I solved the problem without having to escalate the situation.”

17. How do you keep up with the latest developments in technology?

Asurion is a technology company, so it’s important that you’re up to date on the latest developments in your field. Your answer should show the interviewer that you have an interest in learning about new technologies and how they can help customers.

Example: “I’m passionate about technology, so I try to read as many tech blogs as possible. I also subscribe to newsletters from major brands like Apple and Microsoft. This helps me stay informed of any new products or services they might be offering. It also gives me ideas for ways we could use those products to improve our customer service.”

18. Describe a time when you felt proud of yourself because of something you accomplished.

This question is a great way to learn more about the candidate’s personality and values. It can also help you understand what motivates them, which can be helpful when deciding whether they’re right for the job.

Example: “I’m proud of myself every time I complete a project on time or exceed my goals at work. But there was one time in particular that I felt especially proud of myself. My team had been working on a big project for months, and we were all feeling overwhelmed by it. So I took charge and broke down the project into smaller tasks. Then I assigned each task to someone on our team so everyone could feel like they were contributing to the overall goal.”

19. You will be required to speak to many different types of people from all walks of life. How well do you communicate with others?

This question is designed to assess your communication skills and how you interact with others. It’s important that you are able to communicate clearly, concisely and effectively with all types of people.

Example: “I have excellent communication skills and am very good at listening to what other people say. I make sure to ask questions when I don’t understand something so that I can fully comprehend the situation. I also try to speak in a way that makes everyone feel comfortable and confident in my abilities.”

20. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your qualifications and how you can help their company. When answering this question, it’s important to highlight the skills that make you an ideal candidate for the job. You should also mention any unique or transferable skills that may be beneficial to Asurion.

Example: “I am passionate about helping others and providing excellent customer service. I have worked in call centers before, so I know what it takes to provide quality support to customers. My communication skills are strong, which makes me a valuable asset to any team. I am also highly organized and detail-oriented, which means I will always work hard to meet deadlines.”