17 Auto Glass Technician Interview Questions and Answers

Auto glass technicians are responsible for repairing and replacing car windows. They must have a good understanding of automotive glass and the tools and techniques used to install it.

If you’re looking for an auto glass technician job, you’ll likely need to go through a job interview. One of the best ways to prepare for an interview is to know what to expect. In this guide, we’ll provide you with some common questions and answers that auto glass technicians are asked in job interviews.

Are you familiar with the auto glass components used in today’s vehicles?

The interviewer may ask you questions like this to assess your knowledge of the auto glass components used in today’s vehicles. This question can also help them determine if you have experience working with different types of windshields, side windows and back windows. In your answer, try to list as many common auto glass components as you can remember.

Example: “I am familiar with all of the major auto glass components that are used in today’s vehicles. For example, I know that laminated glass is a type of tempered glass that is used for most vehicle windshields. I also know that polycarbonate is a clear plastic material that is often used for side windows and back windows because it is lightweight but still durable. Finally, I know that some vehicles use ceramic glass instead of laminated glass for their windshields.”

What are the most important safety precautions you take when working with auto glass?

Employers ask this question to make sure you know how to keep yourself safe while working. They also want to see that you care about your own safety and the safety of others on the road. When answering, list three or four safety precautions you take when working with auto glass. Explain why these are important.

Example: “The most important safety precaution I take is wearing protective eyewear at all times. This protects my eyes from flying debris and prevents me from getting injured. Another precaution I take is making sure I am always using the right tools for the job. Using the wrong tool can cause injury or damage to the vehicle. Finally, I always wear closed-toe shoes when working. This helps prevent cuts and scrapes.”

How would you handle a customer who is unhappy with the work you have done?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a situation where a customer is upset with the work you have done and whether or not you can resolve the issue. In your answer, try to show that you are willing to take responsibility for any mistakes you make and that you enjoy working with customers.

Example: “I understand that sometimes things don’t go as planned when I am working on a vehicle. If a customer was unhappy with my work, I would first apologize for their inconvenience and then do everything in my power to fix the problem. If it was something I could fix myself, I would do so right away. If it required more time or expertise, I would explain the situation to the customer and offer them a discount on their next visit.”

What is your process for cleaning and inspecting your work area at the end of each day?

The interviewer may ask you this question to understand how well you follow company policies and procedures. Your answer should include a specific example of how you clean your work area at the end of each day, as well as how you inspect your work for any errors or defects.

Example: “At the end of each day, I make sure that all tools are cleaned and put away in their proper place. I also wipe down my workstation and ensure that all paperwork is filed properly. Finally, I check over my work for any errors or defects before leaving for the day.”

Provide an example of a time when you had to use your problem-solving skills to find a solution to a customer’s issue.

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a situation where a customer is unhappy with their experience and what steps you would take to resolve the issue. In your answer, try to show that you value customers and are willing to do whatever it takes to make them happy.

Example: “I once had a customer who was upset because they thought I didn’t clean their car well enough after replacing their windshield. The truth was that I did thoroughly clean their vehicle, but there were still some streaks on the inside of the windshield. When the customer called me to complain, I apologized for the inconvenience and offered to come back out to their home or office to fix the problem.

The next day, I returned to their place of business and cleaned the inside of the windshield again. This time, when the customer got in their car, they noticed that the streaks were gone. They thanked me profusely for coming back out and fixing the issue. I explained to them that I wanted to ensure they were completely satisfied with my work.”

If a customer brought in a vehicle that required both a new windshield and new side windows, how would you approach the installation?

This question can help interviewers understand how you prioritize tasks and manage your time. Your answer should show that you are organized, efficient and able to multitask effectively.

Example: “I would first make sure the windshield was installed correctly before moving on to the side windows. I would also ensure that all of the necessary tools were available for both installations so I could complete them in one visit. This helps save time by not having to return to the shop multiple times.”

What would you do if you noticed a vehicle had an older model windshield that was more susceptible to cracks?

The interviewer may ask you a question like this to see how you handle challenging situations. In your answer, explain what steps you would take to ensure the safety of the driver and other vehicles on the road.

Example: “If I noticed an older windshield that was more susceptible to cracks, I would first make sure the customer knew about the risk of driving with it cracked. If they still wanted me to repair it, I would do so by reinforcing the glass around the crack to prevent further damage. This is especially important if there are passengers in the vehicle or if the vehicle is moving.”

How well can you see through a vehicle’s windshield when it has a significant crack?

This question is a test of your visual acuity. It’s important for technicians to be able to see clearly through the windshield when they are working on it, so employers ask this question to make sure you have good vision and can perform well in their shop. In your answer, explain that you will wear safety glasses while performing any work on the windshield to protect yourself from flying glass.

Example: “I have 20/20 vision, which means I can see clearly through a cracked windshield. However, I always wear protective eyewear when working with or around broken glass because it could fly off the windshield and into my eyes. This precaution helps me avoid injuries and ensures that I am doing everything I can to keep myself safe at work.”

Do you have experience using auto glass installation tools and equipment?

Employers ask this question to see if you have the necessary skills and experience for the job. They want someone who is familiar with using tools like grinders, cutters and squeegees. When answering this question, list any equipment or tools you’ve used in the past. If you don’t have experience, explain what you would do if you were faced with a situation where you didn’t know how to use the tools.

Example: “I have worked as an auto glass technician for five years now. In that time, I’ve become very comfortable working with all of the tools and equipment needed for the job. However, if I was ever unsure about how to use something, I would look up instructions online or ask another technician for help.”

When installing a new windshield, what is the proper procedure for heating the glass to make it more pliable?

This question is a test of your knowledge about the proper procedures for installing windshields. It also tests your attention to detail and ability to follow instructions carefully. When answering this question, make sure you provide specific details about how to properly heat glass so that it can be installed correctly.

Example: “When heating the glass, I first use a special tool called an infrared thermometer to measure the temperature of the glass. Then, I place the glass on top of a hot plate with a low setting. The glass should sit on the hot plate for at least five minutes before removing it from the hot plate. After removing the glass from the hot plate, I allow it to cool for another two minutes before placing it in position.”

We want to ensure our technicians are familiar with the safety regulations for auto glass. What are the requirements for replacing a windshield in a vehicle?

The interviewer may ask you a question like this to assess your knowledge of safety regulations and how they apply to the job. In your answer, provide an overview of the requirements for replacing a windshield in a vehicle and explain why these regulations are important.

Example: “The Federal Motor Vehicle Safety Standards require that technicians use approved tools when removing or installing glass on vehicles. This is because improper tools can cause damage to the vehicle’s bodywork or interior components. Additionally, I must wear protective eyewear while working with auto glass to protect my eyes from flying debris. The technician must also ensure the work area is clean and free of any loose objects before beginning the repair.”

Describe your process for cleaning up broken glass after completing a windshield replacement.

The interviewer may ask you a question like this to assess your attention to detail and ensure that you’re following proper safety procedures. In your answer, describe the steps you take to clean up broken glass after completing a windshield replacement.

Example: “I always wear protective gloves when handling broken glass because it can be sharp. I also use a vacuum with a brush attachment to remove any remaining pieces of glass from the vehicle’s interior. Then, I sweep up all the small pieces of glass into a dustpan and place them in a trash bag. Finally, I dispose of the trash bag in an appropriate location.”

What makes you a good fit for this auto glass technician position?

Employers ask this question to learn more about your qualifications and how you can contribute to their team. Before your interview, make a list of reasons why you are the best candidate for the job. Consider highlighting any relevant experience or skills that match what they’re looking for in an employee.

Example: “I am passionate about cars and have been working on them since I was a teenager. I’ve always enjoyed learning new things about cars and figuring out how to fix them. I also understand that safety is important when it comes to auto glass repair, which is why I take pride in my work. My attention to detail and ability to solve problems makes me a good fit for this position.”

Which types of vehicles have the most complex glass components to install?

This question can help the interviewer determine your experience with different types of vehicles and how you approach a project. Use examples from your previous work to highlight your problem-solving skills, attention to detail and ability to multitask.

Example: “I’ve worked on all kinds of vehicles, but I find that trucks have some of the most complex glass components because they’re larger than cars and SUVs. Trucks also often have more complicated windshields, which require me to use specialized tools and techniques to ensure proper installation. In my last position, I was able to develop a system for installing truck windshields that helped me save time and improve efficiency.”

What do you think is the most challenging part of being an auto glass technician?

This question can help interviewers understand what you find challenging and how you approach challenges. When answering this question, it can be helpful to mention a specific challenge that you have overcome in the past.

Example: “The most challenging part of being an auto glass technician is working with customers who are upset about their windshields breaking. I try to make sure that I am as friendly and helpful as possible when speaking with them so they feel comfortable while we work on their vehicle. In my previous position, I once had a customer who was very upset because her windshield broke right before she went into labor. I helped her get back on the road safely and delivered her baby without any further problems.”

How often do you perform vehicle glass repairs or replacements?

This question can help the interviewer determine your experience level and how much you might be able to contribute to their team. If you have a lot of experience, you may be able to take on more challenging projects or work independently with minimal supervision. If you’re new to this type of work, you may need some time to learn the ropes before taking on more responsibility.

Example: “I’ve been working as an auto glass technician for five years now, so I perform vehicle glass repairs or replacements at least once per week. In my previous position, I worked in a shop that did both residential and commercial jobs, so I’m used to performing multiple repairs or replacements in one day.”

There is a lot of paperwork involved in auto glass repair and replacement. How do you keep track of customer information and vehicle details?

Interviewers may ask this question to see if you have experience with paperwork and recordkeeping. They want to know that you can manage important information, such as customer contact details and vehicle registration documents. In your answer, explain how you organize paperwork and keep track of important information.

Example: “I use a computer program for my work records. I find it easier than keeping paper copies because I can store all the information in one place. It also makes it easy to share information with other technicians when needed. For example, if another technician needs to know more about a particular job, they can access the same information I do.”