20 Aviva Interview Questions and Answers

When you’re interviewing for a job at Aviva, you can expect to be asked questions about your experience, skills, and qualifications. But you may also be asked questions that are specific to Aviva.

To help you prepare, we’ve compiled a list of some of the most common Aviva interview questions, with sample answers to help you stand out from the crowd.

Aviva Interview Process

The interview process at Aviva can vary depending on the position you are applying for. For some positions, like customer service representative or software engineer, you may have multiple rounds of interviews. The first round is usually a phone screen, followed by an in-person interview. For other positions, like actuarial analyst or project manager, you may have only one interview. This may be a phone interview, video interview, or in-person interview. Overall, the interview process is generally fair and straightforward. However, some applicants have reported feeling unprepared for the interview due to lack of feedback or communication from Aviva.

1. What is your understanding of the role?

This question is a great way to show your interviewer that you have done your research on the company and are prepared for the interview. When answering this question, it can be helpful to include information about Aviva’s mission statement or values.

Example: “I understand that Aviva provides insurance products to customers worldwide. I also know that Aviva has a commitment to providing excellent customer service. In my role as an account manager, I would make sure that all of my clients were happy with their experience when working with me.”

2. How would you rate yourself on a scale of 1-10 in relationship building skills?

This question is a great way to see how the candidate views their own skills and abilities. It also allows you to gauge what level of experience they have in this area. If they are new to relationship building, it’s important to explain that there are many ways to build relationships with customers.

Example: “I would rate myself an 8 out of 10 when it comes to relationship building skills. I’ve always been naturally outgoing and friendly, so I find it easy to talk to people and make them feel comfortable. However, I am still learning some techniques for building rapport quickly.”

3. Describe a time that you had to take initiative at work.

This question can help the interviewer understand how you approach your work and whether you’re willing to take on challenges. Use examples from previous jobs that show you have a willingness to learn new things, solve problems and complete tasks independently.

Example: “At my last job, I was working with a team of developers who were creating an app for customers. The company wanted to add more features to the app, but we didn’t have enough time to do so before releasing it to the public. I volunteered to stay late one night to create a prototype of the additional features. My team members liked my idea and implemented them into the final product.”

4. What is one thing you want us to know about your experience?

This question is a great way to show your interviewer that you have done your research on the company and are eager to learn more about it. When answering this question, make sure to highlight something unique or interesting about Aviva’s history, culture or products.

Example: “I want you to know that I am very excited to join Aviva because of its commitment to diversity in the workplace. In my last role as an insurance agent, I saw firsthand how important it was for our team to be diverse so we could better serve our customers. I would love to help Aviva continue to grow and develop their reputation as a leader in the industry.”

5. Describe a difficult situation you encountered in a previous position and how you handled it.

This question can help the interviewer understand how you respond to challenges and solve problems. Use examples from your previous experience that highlight your problem-solving skills, ability to work under pressure and commitment to customer service.

Example: “In my last position as a claims adjuster for an insurance company, I had to handle many challenging situations every day. One of the most difficult was when I had to tell a client they were denied coverage on their home because of water damage. The homeowner was very upset, but I explained our decision in a calm and professional manner. She understood why we couldn’t cover her claim, and she thanked me for being so kind and helpful.”

6. Tell me about a time when you had to deal with an angry client.

This question can help the interviewer understand how you handle conflict and challenging situations. Use examples from your experience to highlight your problem-solving skills, communication skills and ability to remain calm under pressure.

Example: “When I worked as a customer service representative for an insurance company, I had a client who was upset because they were having trouble accessing their account online. The client became increasingly frustrated with me when I told them that there was no way to access their account without their password. They insisted that they knew what it was but couldn’t remember it. After several minutes of back and forth, I finally convinced the client to reset their password so we could create a new one together.”

7. Are you comfortable working with people from different cultural backgrounds?

Aviva is a global company, and the interviewer may want to know if you have experience working with people from different cultures. Show that you are willing to adapt to new environments by highlighting your cultural sensitivity and flexibility.

Example: “I am very comfortable working with people of different backgrounds because I grew up in an international family. My parents were both born outside of the United States, so we moved around quite a bit when I was younger. I learned how to adapt to new places quickly and make friends easily. I also speak Spanish fluently, which has helped me communicate with my clients who don’t speak English.”

8. Do you have any experience using SQL or other database languages?

Aviva uses SQL and other database languages to store information about customers, products and claims. If you have experience with these types of systems, explain how your knowledge can benefit Aviva.

Example: “I have used SQL in my previous role as a customer service representative at XYZ Insurance Company. I was responsible for entering data into the company’s database using SQL commands. This helped me understand how the company stored its data and allowed me to access it more quickly when answering questions from customers.”

9. Why do you think you are qualified for this software engineering job?

This question is a great way for the interviewer to learn more about your qualifications and how you view yourself. When answering this question, it can be helpful to list out your relevant skills and experience and explain why they make you qualified for the job.

Example: “I have five years of software engineering experience in Java development, which I think makes me an excellent candidate for this role at Aviva. My previous employers also used Java as their primary programming language, so I am familiar with its nuances and know how to use it effectively. I believe my technical knowledge combined with my communication and problem-solving skills will help me succeed in this role.”

10. Have you ever worked with agile methodology before?

Agile is a software development methodology that allows teams to work more efficiently and effectively. It’s important for the interviewer to know if you have experience with this method so they can determine whether or not you’re a good fit for their company. If you haven’t worked with agile before, it’s okay to say so and explain why you’d be willing to learn.

Example: “I’ve never worked in an environment where we used agile methodology, but I’m open to learning new things. I believe that working together as a team will help us achieve our goals no matter what methodology we use.”

11. What programming languages are you familiar with?

Aviva is a technology company, so it’s likely that you’ll be asked to work with programming languages. Knowing multiple programming languages can help you complete tasks more efficiently and effectively. When answering this question, list the programming languages you’re familiar with and explain how they’ve helped you in your previous roles.

Example: “I’m proficient in Java, C++ and Python. I learned these languages while studying computer science at university. These skills have been useful when working on projects where I needed to automate processes or create new software. In my last role as an IT specialist, I used these programming languages to develop a system for tracking customer service calls.”

12. What has been your most challenging project so far?

This question can help the interviewer understand how you approach challenges and what your thought process is when faced with a problem. When answering this question, it can be helpful to describe a situation where you overcame a challenge or helped others overcome a challenge.

Example: “My most challenging project so far was working on an underwriting team for a large insurance company. We were tasked with finding ways to reduce our claims costs while still providing excellent customer service. I worked closely with my team to find solutions that would benefit both customers and the company. In the end, we found several cost-saving measures that also improved the overall experience of our customers.”

13. Walk me through a recent project where you used data from several sources. What was the purpose of the analysis and what did you find?

This question is a great way to show your analytical skills and how you can use data to make decisions. When answering this question, it’s important to be specific about the project and what you did with the data.

Example: “At my previous job, I was tasked with finding out which customers were most likely to renew their policies. Using customer data from our database, I created a predictive model that analyzed several factors including age, gender, policy type and renewal date. After running the analysis, I found that customers who had purchased life insurance were more likely to renew than those who hadn’t.”

14. Can you describe a time when you had to manage multiple projects at once?

This question can help the interviewer understand how you prioritize your time and manage competing deadlines. Use examples from previous work experience to highlight your ability to multitask, communicate with others and meet project goals on time.

Example: “In my last role as a customer service representative, I was responsible for answering incoming calls while also monitoring multiple chat channels at once. This helped me ensure that all customers received timely responses to their questions and concerns. In addition, it allowed me to monitor trends in customer inquiries so I could provide more detailed information or training when needed.”

15. How many years of insurance experience do you have?

This question is a great way for the interviewer to learn about your experience level and how it might relate to the position. If you have less than five years of experience, be sure to highlight any relevant skills or training that can help you succeed in this role.

Example: “I’ve been working as an insurance agent for three years now, but I also hold my Certified Insurance Counselor designation. This means I am highly qualified to work with customers and provide them with solutions to their insurance needs.”

16. Give us an example of a project you completed that required great attention to detail.

Attention to detail is a skill that employers look for in candidates. They want to know you can perform well on their team and complete projects with accuracy. When answering this question, think of a time when you had to pay close attention to the details of your work. Explain how it helped you achieve success.

Example: “In my last position as an insurance agent, I worked with many customers who were looking for life insurance policies. One customer was a single mother who wanted to make sure she could provide for her children if something happened to her. She asked me several questions about different types of policies and what they covered. I made sure to answer all of her questions thoroughly so she could make an informed decision.”

17. Where do you see yourself at Aviva in 5 years?

This question is a great way to assess your career goals and aspirations. It also allows the interviewer to see if you are likely to stay with Aviva for an extended period of time. When answering this question, it’s important to be honest about what you want in your future career path.

Example: “I would love to continue working at Aviva for many years to come. I am passionate about helping customers find insurance products that fit their needs. In five years, I hope to have progressed within the company to become a licensed agent.”

18. If we were to hire you, what would be the first thing you’d like to accomplish?

This question is a great way to determine what the candidate’s goals are and how they plan to achieve them. It also shows that you’re interested in their career development, which can be an important factor for employers.

Example: “I would like to learn more about Aviva’s digital marketing strategies. I have experience with social media advertising and think it could help us reach new customers and increase sales.”

19. What is the biggest challenge facing the insurance industry right now?

This question is a great way to show your knowledge of the industry and how you can help improve it. When answering, try to focus on one specific challenge and explain what steps you would take to solve it.

Example: “The biggest challenge facing the insurance industry right now is customer satisfaction. Customers are looking for more personalized experiences when they interact with their insurer, but many companies still rely heavily on call centers and online forms. I believe that technology has the power to change this by providing customers with more ways to communicate with their insurer and allowing them to manage their policies online.”

20. What do you enjoy doing outside of work?

This question is a great way to learn more about the candidate’s personality and interests. It can also give you insight into how they spend their free time, which may be indicative of how they will fit in with your team. When answering this question, it can be helpful to mention something that shows you have similar interests as the interviewer or other employees at Aviva.

Example: “Outside of work, I enjoy spending time with my family. We love going on hikes together, so we are always looking for new trails to explore. Another thing I like to do is volunteer. I am currently volunteering at an animal shelter where I help walk dogs and play with cats.”