20 AWL Interview Questions and Answers

When it comes to interviewing for a position at AWL, you can expect to be asked questions about your experience with artificial intelligence and cameras. The interviewer will want to know how you would go about developing a solution for a customer, as well as your thoughts on the current state of the AI camera industry. Be prepared to discuss your experience with both customer service and technical support, as well as your ability to work in a fast-paced environment.

AWL Interview Process

The interview process at AWL can vary depending on the position you are applying for. However, most interviews will start with a phone screen with HR, followed by a phone screen with the hiring manager. If you are promoted from there, you may be asked to come in for an in-person interview. The questions asked during the interview process are not typically difficult, but the attitude of the interviewer may not be especially friendly or welcoming. In some cases, candidates have been ghosted after completing a tech assessment, with no response from the company after turning in their assessment.

1. What do you know about the insurance industry?

This question is a great way to test your knowledge of the industry you’re applying for. It’s also an opportunity to show that you’ve done research on the company and its competitors.

Example: “I know that insurance companies are in the business of risk management, which means they need to be able to assess risks accurately. I think this makes them a good fit for AI solutions because it can help automate some of their processes and make them more efficient. I also know that there are many different types of insurance policies, so I’m excited to learn more about what AWL offers.”

2. Do you have any experience with sales or customer service?

This question is a great way to determine if you have any experience with the type of work that AWL does. If you do, it’s an excellent opportunity for you to explain how your previous job prepared you for this one.

Example: “I worked as a sales associate at a local electronics store where I sold cameras and other photography equipment. It was my responsibility to answer questions about different products and help customers find what they were looking for. This helped me develop my communication skills and learn more about the types of cameras people use.”

3. Why are you interested in this position at AWL?

This question is a great way for employers to learn more about your background and why you are interested in working at their company. When preparing for this question, think about what attracted you to the job posting and how it aligns with your career goals. Consider mentioning any specific skills or experience that makes you a good fit for the role.

Example: “I am very passionate about photography and videography, so I was excited to see that AWL provides leading edge AI camera solutions. I have been looking for an opportunity to use my creative skills while also developing new technology. Your company’s mission of providing high-quality products that help people capture memories really resonates with me.”

4. How would you handle a customer who is getting hostile on the phone?

This question is designed to test your customer service skills. It’s important for a company like AWL to have employees who can handle difficult customers with tact and grace. Your answer should show that you are willing to help the customer, even if they’re being rude or unreasonable.

Example: “I would first try to calm them down by asking them what their problem was. I’d listen carefully to what they had to say and then offer to help them find a solution. If they were still angry after this, I would apologize and explain that there isn’t much more I can do until they return the product.”

5. Tell me about a time where you had to help someone make a decision that was difficult for them.

This question is a great way to show your problem-solving skills and ability to help others. When answering this question, it can be helpful to think of a time when you helped someone make a tough decision that had an impact on their life.

Example: “When I was working as a sales associate at a clothing store, one of my customers came in looking for a dress for her daughter’s wedding. She wanted something elegant but also affordable. After talking with her about the different options she had, we found a beautiful dress that fit within her budget. She was so happy with our service that she told all of her friends about us.”

6. Can you provide an example of when you worked well under pressure?

This question is a great way to show your ability to handle pressure and perform well in high-pressure situations. When answering this question, it can be helpful to provide an example of when you were able to complete a project or task under tight deadlines.

Example: “In my last role as a software engineer, I was tasked with creating a new feature for our company’s website that would allow users to search for products by color. The deadline for the project was two weeks away, but I knew that if I worked on it alone, I wouldn’t have enough time to create the entire feature. So, I asked one of my coworkers if they could help me out with the project. They agreed, and we split up the work between us. We both finished the project before the deadline.”

7. Provide an example of a time where you used good judgment and logic in solving a problem.

This question is a great way to show your problem-solving skills and how you use logic in making decisions. When answering this question, it can be helpful to provide an example of a time when you used critical thinking to solve a problem or challenge that helped the company achieve its goals.

Example: “In my previous role as a security guard, I was tasked with monitoring a large parking lot at night. One evening, I noticed a car parked in one of the spaces for people with disabilities. The driver had left their lights on, so I decided to go check on them to make sure they were okay. As I approached the vehicle, I could see that there was no one inside. I then remembered hearing about a recent string of break-ins where thieves would leave their lights on to distract the guards while they broke into cars. So, I called my supervisor to let them know what was going on and asked if we should call the police. They told me to wait until backup arrived before calling the authorities. By using good judgment and logic, I was able to help ensure the safety of the person who needed the space.”

8. Would you be comfortable working in a fast-paced environment?

This question is a great way to determine how well you would fit into the company’s culture. When answering this question, it can be helpful to mention one or two specific examples of when you’ve worked in a fast-paced environment and what your experience was like.

Example: “I have worked in a fast-paced environment before at my previous job where I had to work on multiple projects at once. This helped me develop my multitasking skills and learn how to prioritize tasks. In fact, I found that working in a fast-paced environment actually made me more productive because I didn’t have time to get distracted by other things.”

9. Have you ever had to deal with an angry customer, if yes, how did you handle it?

This question is a great way to see how you handle conflict and can help the interviewer determine if you have any experience with customer service. When answering this question, it’s important to show that you’re willing to go above and beyond for your customers and are willing to solve their problems.

Example: “I once had a customer who was upset because they didn’t receive their product on time. I apologized profusely and offered them a discount on their next purchase as an apology. They were happy with my response and said they would order from us again in the future.”

10. If you were offered this job, what would your first week look like?

This question is a great way to see how the candidate plans their time and prioritizes tasks. It also gives you an idea of what they think is important in this role.

Example: “My first week would be spent learning about the company, its products and its customers. I would want to understand the current processes and procedures so that I could make recommendations for improvements or changes. I would also spend some time getting to know my team members and establishing relationships with them.”

11. What is your greatest strength?

This question is a common one that employers ask to learn more about your personality and how you would fit into their company culture. When answering this question, it can be helpful to think of a specific example from your past where you used your strength to help achieve a goal or overcome a challenge.

Example: “My greatest strength is my ability to work well with others. In my last role as an IT specialist, I was tasked with helping the marketing team create new content for our website. The problem was that they didn’t have any photos to use on the site. I offered to take some pictures using my phone and edit them in Photoshop so we could get started on the project. This helped the team meet its deadline.”

12. What is your greatest weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know that you are self-aware and can recognize your own weaknesses. When answering this question, try to think of something that you have worked on improving or something that you would like to improve.

Example: “My greatest weakness is my perfectionism. I am always striving for the best possible outcome, which sometimes means I take longer than necessary to complete projects. In the past, I’ve learned to set deadlines for myself so that I can meet expectations while still maintaining quality work.”

13. Describe a situation where you had to work as part of a team.

This question is a great way to assess your teamwork skills and how you interact with others. When answering this question, it can be helpful to mention specific instances where you helped the team achieve success or overcome challenges.

Example: “In my last position as an IT specialist, I worked on a team of five other specialists who were all tasked with updating our company’s software. We had to work together to ensure that we updated each piece of software in accordance with the rest of the system. This was challenging because some pieces of software were more complex than others, but we managed to complete the task within the allotted time.”

14. Do you consider yourself to be a competitive person?

This question is a great way to determine how you will fit into the company culture. If your interviewer asks this, they are likely trying to see if you have what it takes to succeed in their organization. They want to know that you can handle competition and pressure while also being able to work well with others.

Example: “I consider myself to be quite competitive. I love having a goal to strive for and working hard to achieve it. In my last job, I was always competing against other teams to get more sales. It made me push myself harder than ever before.”

15. Describe a situation where you had to work with a difficult client. How did you handle it?

This question can help the interviewer understand how you handle conflict and challenges. It also helps them determine if you have any experience working with clients who are demanding or challenging.

Example: “In my last role, I had a client that was very demanding. They would often call me at all hours of the day to ask questions about their account. This made it difficult for me to complete other work on time. Instead of getting frustrated, I decided to meet with the client in person to discuss their concerns. After talking with them, I realized they were just nervous about using our software. I spent some extra time training them on how to use the system and provided additional support when needed.”

16. How many questions per hour can you answer?

This question is a way for the interviewer to assess your speed and accuracy. It’s important to show that you can answer questions quickly, but also accurately.

Example: “I have been able to answer up to 20 questions per hour with no errors. I am confident in my ability to handle this volume of work as long as it’s within a reasonable time frame. For example, if I’m working on an eight-hour shift, I would expect to be able to answer 160 questions without any errors.”

17. Are there any special abilities required to perform this job?

This question is a way for the interviewer to assess your technical skills. They want to know if you have any experience with programming, computer science or other related fields. If you don’t have direct experience, it’s important to highlight your ability to learn new things quickly and apply them in the workplace.

Example: “I’ve never worked as a programmer before, but I am very good at learning new things. In my previous job, I learned how to use Python coding to automate some of our processes. This helped us save time and money by reducing errors.”

18. Do you prefer email, chat support, telephone or face-to-face communication?

This question is designed to determine how you prefer to communicate with customers. It also helps the interviewer understand your communication style and preferences.

Example: “I find that email is a great way to communicate because it allows me to write out my thoughts in full sentences, which I feel is more professional than using chat or telephone support. However, I do like to use phone support when there are complex issues that require additional explanation. Face-to-face communication is best for customer service situations where I can build rapport with the customer and provide them with personalized solutions.”

19. How long will you stay with us before leaving for another company?

This question is a way for employers to test your loyalty. They want to know that you are committed to their company and will stay with them for the long term. Your answer should show that you plan on staying at this job for many years. You can mention how much you enjoy working here or give examples of why you would be hesitant to leave.

Example: “I am very happy to work for AWL, as I feel like I have found my place in the world. I love the culture here and the people I get to interact with every day. I also really enjoy the work I do, so I don’t see myself leaving anytime soon.”

20. Give me two examples of situations in which you handled conflict.

This question is a great way to learn more about your potential coworker’s problem-solving skills. It can also help you determine how they might handle conflict in the workplace. When answering this question, it can be helpful to provide specific examples of how you handled two different types of conflict.

Example: “In my previous role as an IT specialist, I had a client who was having issues with their website. They were upset because they couldn’t find a particular piece of information on the site and wanted me to fix it immediately. Instead of telling them that I would look into it right away, I asked them what type of information they were looking for and if there was any other information they could give me that might help me locate it. After asking a few questions, I was able to locate the information they were looking for.”