20 Aya Healthcare Interview Questions and Answers

Aya Healthcare is a leading provider of staffing and related services to healthcare facilities in the United States. As such, the company is always on the lookout for talented and dedicated individuals to join its team.

If you’re interested in working for Aya Healthcare, you can expect to be asked a range of questions specific to the company during your interview. In this article, we’ll give you a taste of what you can expect, with sample answers to help you prepare.

Aya Healthcare Interview Process

The interview process at Aya Healthcare can vary depending on the position you are applying for. However, most positions will require you to complete a personality assessment and have a phone screening with a recruiter. You may also be interviewed by a panel of managers or senior staff members. Overall, the interview process is relatively quick and easy. However, some candidates have reported being ghosted by recruiters or not receiving feedback after their interviews.

1. How would you handle an angry client?

This question can help interviewers assess your customer service skills. They want to know that you have the ability to diffuse a situation and keep clients happy. In your answer, try to explain how you would handle this situation in a calm and professional manner.

Example: “I understand that sometimes patients or their families may get upset when they’re in the hospital. I always make sure to listen to what they have to say and empathize with them. If they are upset about something specific, I will do my best to address it as quickly as possible. For example, if they are upset because of long wait times, I will find out why there was a delay and see if there is anything I can do to improve the situation.”

2. Why do you want to work for Aya Healthcare?

This question is a great way for the interviewer to learn more about your interest in working for their company. It’s important to show that you’ve done some research on Aya Healthcare and can speak to what makes it unique or interesting.

Example: “I want to work for Aya Healthcare because of its reputation as one of the top healthcare staffing agencies in the country. I know that if I were to join this team, I would be able to grow my skills and knowledge while helping others do the same. I’m excited to help make an impact on the lives of patients and healthcare professionals.”

3. What was a time where you had to deal with conflict at your job, how did you handle it?

Aya Healthcare wants to know that you can handle conflict in the workplace and resolve it effectively. This is a great opportunity for you to showcase your problem-solving skills, communication skills and ability to work with others.

Example: “I once had an issue with one of my coworkers who was constantly late to our meetings. I approached her privately about this and asked if there was anything I could do to help her get to the meeting on time. She told me she was having trouble getting up early enough to make it to the meetings on time. We worked out a plan where I would send her text messages throughout the day reminding her of upcoming meetings so she could start preparing earlier.”

4. Are you comfortable taking calls from clients and answering their questions?

This question is an opportunity to show the interviewer that you are a friendly and helpful individual. You can answer this question by describing your communication skills and how they help you provide excellent customer service.

Example: “I enjoy taking calls from clients because it gives me the chance to interact with them directly and learn more about their needs. I find that listening carefully to what my clients have to say helps me understand their concerns and respond appropriately. In my last role, I took many client calls each day, and I found that I was able to resolve most issues over the phone. If I needed to refer a client to another department or schedule an appointment, I could do so confidently.”

5. Give me an example of a time that you had multiple deadlines coming up, what did you do?

This question is a great way to see how you handle stress and time management. When answering this question, it can be helpful to mention that you prioritize tasks and manage your time effectively.

Example: “In my previous role as an ER nurse, I had multiple patients who needed care at the same time. This was stressful because I wanted to make sure all of my patients were getting the best care possible. However, I prioritized each patient’s needs and made sure they received the care they required. In doing so, I was able to provide excellent care for all of my patients.”

6. Tell me about a situation when you were able to provide excellent customer service.

Customer service is an important part of working in healthcare. Employers ask this question to make sure you have experience providing excellent customer service and can do so for their facility as well. When answering, try to think of a specific example from your previous job or another position where you provided great customer service.

Example: “I once had a patient who was very nervous about her upcoming surgery. She called me multiple times asking questions and wanting reassurance that everything would be okay. I took the time to answer all of her questions and reassure her that she would be fine after her procedure. After her surgery, she thanked me profusely for my help and said it made a big difference in calming her nerves.”

7. Have you ever worked on commission?

This question is a great way to learn more about the applicant’s work ethic and how they handle pressure. If you have worked on commission before, explain what motivated you to do your best work. If you haven’t worked on commission, describe how you would feel if you were offered this type of compensation plan.

Example: “I’ve never worked on commission, but I think it could be an effective motivator for me. When I was in college, I had a part-time job at a local coffee shop. The owner told us that we would receive a percentage of our sales as tips. At first, I wasn’t sure how well this system would work, but after a few weeks, I realized that it motivated me to provide better service than usual. I learned all of the different drinks and became very efficient at making them.”

8. Do you have any experience working in the healthcare industry?

This question is a great way for the interviewer to learn more about your background and how it relates to their company. If you have experience working in healthcare, share what type of work you did and why you enjoyed it. If you don’t have any direct experience, talk about an interest or passion that could relate to the position.

Example: “I worked as a nurse’s aide at my local hospital while I was in high school. It was a part-time job, but I really enjoyed helping patients and learning more about the medical field. I think my customer service skills would be helpful in this role.”

9. How organized are you?

Aya Healthcare requires its employees to be highly organized. This question is your opportunity to show the interviewer that you have the organizational skills necessary for this role. To answer, describe a time when you were faced with an unorganized situation and how you fixed it.

Example: “I am very organized in my daily life. I keep all of my important documents in folders on my computer and store them in labeled binders. When I worked as a nurse at St. Mary’s Hospital, I was tasked with organizing patient files. I created a spreadsheet where I could enter information about each patient, including their name, room number and any special instructions. Then, I sorted the files by these categories so they would be easy to find.”

10. What is your biggest strength and weakness?

This question is a common one in interviews, and it’s important to be prepared with an answer. Employers ask this question because they want to know what your strengths are as well as how you plan to improve on any weaknesses. When answering this question, try to focus on your strengths while also being honest about your weaknesses.

Example: “My biggest strength is my ability to work under pressure. I am always able to stay calm when things get hectic, which helps me think clearly and make the best decisions for patients. My weakness is that sometimes I can be too laid-back. I would like to work on being more assertive when necessary.”

11. What kind of nursing specialties are you most interested in?

This question can help the interviewer get a sense of your career goals and aspirations. It also helps them understand if you are a good fit for their organization, as they may have specific needs that align with your interests. When answering this question, it can be helpful to mention any specialties or areas of nursing that you are passionate about.

Example: “I am most interested in working in emergency care. I love helping people when they’re at their lowest points, and I find the fast-paced environment of an emergency room very exciting. I think my skills would be well suited to this kind of work.”

12. What made you decide to become a nurse?

This question can help the interviewer get to know you better and understand your motivations for becoming a nurse. It can also give them insight into what drives you as an employee. When answering this question, it can be helpful to share a personal story that relates to nursing or healthcare.

Example: “Ever since I was young, I have always wanted to become a nurse. My mother had breast cancer when I was in high school, and my family spent many months going through treatment together. During that time, I saw how much of a difference nurses made in patients’ lives. I knew then that I wanted to dedicate my life to helping others.”

13. What type of schedule are you looking for?

This question is a great way for employers to learn more about your availability and preferences. When answering this question, be sure to clearly state what type of schedule you are looking for and why it fits your needs.

Example: “I am currently working part-time at my current job, but I would love the opportunity to work full-time if possible. My reason for wanting to work full-time is because I feel that I have proven myself as an excellent employee and I would like to take on more responsibilities. I also think that I could really benefit from having more time in the day to complete tasks.”

14. Where do you see yourself in five years?

Employers ask this question to learn more about your career goals. They want to know that you are committed to the healthcare industry and plan on staying with their company for a long time. When answering, try to focus on how working at Aya Healthcare will help you achieve your future goals.

Example: “I see myself as an emergency room doctor in five years. I am currently enrolled in medical school, so I hope to graduate by then. Working here would be a great way to gain experience and develop my skills. It would also allow me to get some hands-on training before starting my residency.”

15. What hours are you available to work?

Employers ask this question to make sure you’re available for the hours they need. They also want to know if your availability matches their needs. Before your interview, review the job description and talk with the recruiter about what hours are needed. If you can work those hours, let them know.

Example: “I am available to work any shift that is needed. I have worked nights, weekends and holidays in my previous positions. I understand that these shifts are sometimes necessary. I am happy to do whatever it takes to help the facility.”

16. If two nurses both wanted to go to the same assignment but only one could go, how would you choose who goes?

This question can help the interviewer understand how you make decisions that affect other people. It also helps them see if you have a process for making these types of decisions and whether or not it’s fair to others.

Example: “I would first ask each nurse why they wanted to go to this assignment. If one had more seniority, I would assign them to the shift. However, if both nurses were equally qualified for the position, I would look at their schedules for the next week and choose who could best cover the shifts they already had.”

17. What qualities should we look for in new recruiters?

Aya Healthcare is looking for recruiters who can find the best candidates to fill open positions. They want to know what qualities you have that make you a good recruiter and how you would use those skills in your new role.

Example: “I think it’s important to be organized, detail-oriented and empathetic when recruiting for healthcare facilities. I’ve found that these traits help me understand the needs of both the facility and the candidate. For example, if a facility has an opening for a pediatric nurse, I will look for someone with experience working with children. This helps ensure that the facility gets the right person for the job.”

18. Can you tell us about a time you resolved a conflict between two people?

This question can help the interviewer learn more about your interpersonal skills and how you resolve conflicts. Use examples from previous jobs to highlight your problem-solving, communication and conflict resolution skills.

Example: “In my last position as a nurse manager, I had two nurses who were constantly arguing with each other. They would often argue in front of patients and their colleagues, which made it difficult for them to work together. I spoke with both nurses separately to understand what was causing the conflict. After speaking with both parties, I learned that one nurse felt like her colleague wasn’t doing enough to care for her patients. I worked with both nurses to come up with a solution where they could divide up their responsibilities differently so they wouldn’t have to work together as much.”

19. Have you ever felt overwhelmed at work? How do you deal with feeling like that?

This question can help the interviewer get a better sense of your problem-solving skills and how you react to stressful situations. When answering this question, it can be helpful to describe a specific situation where you felt overwhelmed at work and how you overcame that feeling or managed it effectively.

Example: “I once worked in an emergency room where we were short-staffed one night. I was working with two other nurses who were both new to the hospital. We had several patients come in all at once, which made it difficult for us to keep up with their needs. I knew that if I allowed myself to feel overwhelmed, it would make things more challenging for my coworkers as well. So, I took a deep breath and focused on each task at hand. By doing so, I was able to provide quality care to each patient.”

20. Describe your leadership style.

Aya Healthcare is a healthcare staffing agency, so they are looking for candidates who can lead and inspire their team. When answering this question, it’s important to show that you have strong leadership skills and the ability to motivate others.

Example: “I believe in leading by example. I am always willing to help my coworkers with any questions or concerns they may have. I also like to delegate tasks to my employees so they feel more confident in their abilities. I think it’s important to give praise when someone does something well, which helps them feel motivated to continue doing great work.”