Career Development

What Does a Back Office Medical Assistant Do?

Find out what a back office medical assistant does, how to get this job, and what it takes to succeed as a back office medical assistant.

Back office medical assistants are responsible for a variety of administrative tasks in the healthcare industry. They commonly perform clerical duties such as scheduling appointments, answering phones, filing paperwork, and handling other general office duties.

Back office medical assistants also commonly provide support to doctors, nurses, and other medical professionals by performing basic clinical tasks such as taking vital signs, administering medications, and assisting with examinations or procedures.

Back Office Medical Assistant Job Duties

A back office medical assistant typically has a wide range of responsibilities, which can include:

  • Preparing charts and reports to maintain medical records and ensure patient confidentiality
  • Greeting patients, explaining their medical condition and answering any questions about their treatment plan
  • Scheduling appointments, answering phones, and greeting patients to help provide customer service and support to patients
  • Taking medical histories, including recording physical characteristics, past illnesses and surgeries, family medical history, and childhood development milestones
  • Performing basic clerical tasks such as answering phones, greeting patients and visitors, scheduling appointments, and filing medical records
  • Performing administrative tasks related to insurance claims, such as collecting co-payments from patients or processing bills for payment
  • Performing administrative tasks related to billing patients for services provided by the practice or clinic such as collecting co-payments from patients or processing bills for payment
  • Recording vital signs such as blood pressure and temperature during examinations, lab tests, and other procedures
  • Preparing charts and reports to maintain medical records and ensure patient confidentiality

Back Office Medical Assistant Salary & Outlook

Back office medical assistants’ salaries vary depending on their level of education and experience, the company size and geographic location.

  • Median Annual Salary: $31,938 ($15.35/hour)
  • Top 10% Annual Salary: $48,000 ($23.08/hour)

The employment of back office medical assistants is expected to grow much faster than average over the next decade.

As healthcare providers continue to consolidate and streamline their operations, demand for back office medical assistants will increase. These workers will be needed to organize and manage the increasing amount of paperwork in healthcare organizations.

Back Office Medical Assistant Job Requirements

A back office medical assistant typically needs to have the following:

Education: Back office medical assistants are typically required to have at least a high school diploma or GED. Some employers prefer to hire candidates who have completed an associate’s or bachelor’s degree in medical assisting or a related field. Courses in anatomy, physiology, medical terminology and pharmacology can be helpful for those who are pursuing a degree.

Training & Experience: Back office medical assistants typically receive on-the-job training from their new employer. This training may include shadowing a current back office medical assistant or a front office medical assistant. The training may also include learning the specific computer programs and software the office uses.

Certifications & Licenses: Though certifications are not required to become a back office medical assistant, they can be beneficial for candidates seeking a position in a specialized field or to increase their earning potential.

Back Office Medical Assistant Skills

Back office medical assistants need the following skills in order to be successful:

Medical terminology: Medical terminology is the ability to understand medical language. This is a very important skill for a back office medical assistant because you will be working with doctors and other medical professionals who use medical jargon. Medical terminology is a skill that can be learned, so take classes or read books to help you understand medical language.

Communication: Communication is the act of conveying information through speech or writing. As a medical assistant, you use communication skills to relay information to doctors, patients and other medical assistants. Strong communication skills can help you be an effective member of a medical team.

Organization: As a back office medical assistant, you may be responsible for filing paperwork, scheduling appointments and maintaining patient records. Having strong organizational skills can help you complete your tasks efficiently and keep your workspace tidy.

Computer skills: Computers are an essential tool for most office jobs, including medical assistant positions. Medical assistants should have basic computer skills, including typing and data entry. They should also be familiar with common computer programs, including word processing and spreadsheet software.

Attention to detail: Attention to detail is a necessary skill for a medical assistant, as it ensures that the patient’s records are accurate and complete. Medical assistants should be able to notice any inconsistencies in patient records and report them to their supervisors. Attention to detail can also help you ensure that the patient is given the correct medication and that the patient’s records are stored in the correct location.

Back Office Medical Assistant Work Environment

Back office medical assistants work in the medical office or clinic where they are employed, which may be a small private practice or a large hospital. They typically work a regular 40-hour week, although they may be required to work evenings or weekends to cover for absent colleagues or to meet the needs of the medical practice. Back office medical assistants may be exposed to infectious diseases and to hazardous materials, such as x-ray film and chemicals used in medical procedures. They must take precautions to protect themselves from these dangers, such as wearing gloves, masks, and protective clothing.

Back Office Medical Assistant Trends

Here are three trends influencing how back office medical assistants work. Back office medical assistants will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Telemedicine

The growth of telemedicine is a trend that is quickly changing the medical industry. As more and more people use this service, back office medical assistants will need to be familiar with the technology involved and how to support patients who are using it.

This trend also means that back office medical assistants will need to be able to communicate effectively with patients over the phone and through video chat. They will also need to be able to manage patient data and records in a way that is compliant with HIPAA regulations.

More Use of Technology in Healthcare

As technology advances, it is being used more and more in the healthcare field. This includes the use of electronic health records (EHRs) and other forms of digital data storage.

Back office medical assistants can take advantage of this trend by becoming proficient in using technology to help them do their jobs more efficiently. This may include learning how to use EHRs or developing skills in data entry and coding. In addition, back office medical assistants should be on the lookout for new technologies that may be used in the future to improve the efficiency of healthcare.

Greater Focus on Patient Satisfaction

Patient satisfaction has become an increasingly important factor in the healthcare industry. This is because hospitals and clinics are now looking for ways to improve customer service and make patients feel more comfortable.

As a back office medical assistant, you can play a key role in ensuring that patients are satisfied by providing excellent customer service and helping them to feel at ease. You can also help to create a positive environment by keeping the clinic clean and organized.

How to Become a Back Office Medical Assistant

A career as a medical assistant can be both rewarding and lucrative. It’s important to consider the many different paths you can take, such as specializing in a certain area of medicine or working in a particular setting. You should also think about what type of work environment would best suit your personality and skills.

No matter which path you choose, it’s essential to have a strong foundation in the basics of medical assisting. This includes having knowledge of anatomy and physiology, medical terminology, and patient care procedures. You should also be able to use basic office software programs and equipment.

Advancement Prospects

Back office medical assistants may advance to become medical office managers. In small offices, medical assistants may be responsible for a variety of clerical and administrative tasks, as well as some clinical tasks. In larger offices, medical assistants may specialize in a particular area, such as insurance billing or medical transcription. As they gain experience, medical assistants may also take on additional responsibilities, such as training new employees or supervising other medical assistants.

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