Salary

Bank Customer Service Representative Salary: What You’ll Make and Why

Bank customer service representatives make around $31,400 to $56,622 on average in the US, depending on experience, location, skills, and other factors.

According to various salary aggregate websites, a bank customer service representative’s salary in the US ranges between $31,400 and $56,622, with an average salary of $38,903. As of July 2022, the base salaries for bank customer service representatives are listed as follows:

PayscaleZipRecruiterIndeedSalary.comGlassdoor
$31,400$35,939$34,308$36,244$56,622

Keep in mind: Salary aggregate websites typically rely on data submitted anonymously by individuals using their site. Some websites may have received larger amounts of data of either higher or lower than average salaries, which may affect the site’s calculated average.

Read more: What Is a Bank Customer Service Representative? How to Become One

What influences a salary?

The salary of a Bank Customer Service Representative is determined by a number of factors, including education, experience, and job location. In this article, we will take a closer look at how these factors impact salary.

Years of experience

Salary increases are generally tied to your experience level. In general, the more years you spend working as a bank customer service representative, the more you can expect to earn. Here’s how experience can impact your bank customer service representative salary, according to the Bureau of Labor Statistics and the National Compensation Survey.

Level of experienceSalary
Entry-level (less than 1 year)$27,089
Early career (1 to 4 years)$31,387
Mid career (5 to 9 years)$38,140
Experienced (10 to 19 years)$45,863
Late career (20+ years)$58,420
Location

Where you live can also impact how much you can make as a bank customer service representative. Typically, working in a large metropolitan area correlates to a higher salary, as well as a higher cost of living.

Here is a list of some major cities with their corresponding average bank customer service representative salary according to the Bureau of Labor Statistics.

CityAverage Salary
San Francisco, CA$50,439
Boston, MA$47,661
Seattle, WA$47,499
New York City, NY$46,075
Minneapolis, MN$44,802
Tampa Bay, FL$36,387
Las Vegas, NV$35,720
New Orleans, LA$34,629
Oklahoma City, OK$34,609
Virginia Beach, VA$32,215

How does this compare to similar jobs?

Here’s how a bank customer service representative’s salary stacks up against similar jobs.

Related JobsAverage Salary
Billing Representative$34,380
Customer Care Specialist$34,298
Customer Service Manager$52,449
Customer Service Representative$35,413
Technical Support Engineer$63,781
Technical Support Specialist$44,685
Help Desk Analyst$45,336
Call Center Representative$34,014
Technical Customer Service Representative$36,103

How to increase your bank customer service representative salary

Now that you have a better idea of what you could expect to earn as a bank customer service representative, let’s look at ways to boost your salary.

1. Strengthen your skills

Pursuing and improving in-demand skills could make you more competitive for promotions and higher-paying positions. These skills include:

  • Teller Transactions: Perform basic teller transactions, such as deposits, withdrawals, and account transfers
  • Bank Policies and Procedures: Understand bank policies and procedures related to customer service
  • Product Knowledge: Be knowledgeable about the products and services offered by the bank
  • Complaint Resolution: Handle customer complaints in a professional and efficient manner
  • Cash Handling: Count and manage cash drawer, as well as reconcile at the end of the shift
2. Maintain a consistent performance

In order to increase your salary as a bank customer service representative, it is important to maintain a consistent level of performance. This means being able to handle a high volume of customer inquiries and transactions, while providing quality service. If you can consistently meet or exceed these expectations, you will be in a good position to ask for a raise.

3. Go back to school

While it may not be feasible to quit your job and go back to school full-time, there are plenty of online courses and evening programs that can help you develop new skills. In customer service, being able to speak multiple languages can be a valuable asset, so consider taking some language classes. You could also look into taking some courses in finance or accounting, which could help you move into a more specialized role at the bank.

Article Sources

1. US Bureau of Labor Statistics. “National Compensation Survey, https://www.bls.gov/ncs/.” Accessed July 2, 2022.

2. US Bureau of Labor Statistics. “Occupational Employment and Wages, https://www.bls.gov/oes/current/oes434051.htm.” Accessed July 2, 2022.

3. Payscale. “Banking Customer Service Representative Salary, https://www.payscale.com/research/US/Job=Banking_Customer_Service_Representative/Salary.” Accessed July 2, 2022.

4. Ziprecruiter. “Bank Customer Service Representative Annual Salary, https://www.ziprecruiter.com/Salaries/Bank-Customer-Service-Representative-Salary.” Accessed July 2, 2022.

5. Indeed. “Indeed Salary Finder, https://www.indeed.com/career/salaries.” Accessed July 2, 2022.

6. Salary.com. “Bank Customer Service Representative Salary, https://www.salary.com/research/salary/position/bank-customer-service-representative-salary.” Accessed July 2, 2022.

7. Glassdoor. “Bank Customer Service Representative Salaries, https://www.glassdoor.com/Salaries/bank-customer-service-representative-salary-SRCH_KO0,36.htm.” Accessed July 2, 2022.

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