Bank Operations Officer Resume Example & Writing Guide

Use this Bank Operations Officer resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Bank operations officers are responsible for the day-to-day running of a bank or credit union. They monitor cash flow, track deposits and withdrawals, reconcile accounts, and more. And because banks are heavily regulated by government agencies like the FDIC, bank operations officers are also tasked with maintaining compliance with federal regulations and reporting requirements.

If you’re interested in a career that offers stability and security while also allowing you to interact with customers and clients on a regular basis, banking operations might be the perfect fit for you. Follow these tips and resume example to write a bank operations officer resume that hiring managers will love.

Michael Garcia
Los Angeles, CA | (123) 456-7891 | [email protected]

Seasoned banker with over 10 years of experience in the industry, specializing in operations and risk management. Proven ability to manage and develop teams, identify and mitigate risk, and streamline processes. Seeking a role in a growing organization where I can utilize my skills and contribute to the success of the company.

California State University, East Bay Jun '10
B.S. in Business Administration
Company A, Bank Operations Officer Jan '17 – Current
  • Managed the daily operations of a branch with over $1B in assets, including cash management and lending activities.
  • Oversaw all aspects of banking functions such as deposits, loans, investments, and payments to ensure compliance with regulatory requirements.
  • Developed strategies for increasing market share by analyzing customer needs and preferences through research and focus groups.
  • Created marketing plans that increased awareness among customers about products and services available at the bank.
  • Maintained knowledge of current regulations related to financial institutions and ensured adherence within the branch office by employees under his/her supervision.
Company B, Bank Operations Officer Jan '12 – Dec '16
  • Worked with management to create a new system for tracking and reporting on customer transactions, which increased efficiency by 15%
  • Managed the daily operations of all teller stations, including cash drawers, deposits and withdrawals, and reconciling at end of day
  • Maintained accurate records of all transactions in accordance with bank policies and procedures (including anti-money laundering laws)
  • Tracked outstanding loans and monitored delinquent accounts; referred problem customers to collection agency as needed
  • Supervised branch’s safe deposit boxes, accepting rent payments from tenants and collecting fees when renters left items behind
Company C, Bank Teller Jan '09 – Dec '11
  • Performed a variety of teller duties including handling customer deposits and withdrawals, processing loan payments, and selling money orders and other bank products.
  • Maintained accurate transaction records and balancing cash drawer on a daily basis.
  • Answered customer inquiries and referred them to the appropriate bank staff for further assistance.
  • Certified Teller
  • Certified Bank Secrecy Act Officer
  • Certified Fraud Examiner

Industry Knowledge: Bank Operations, Liability Management, Financial Analysis, Fraud Detection, Cash Management, Underwriting
Technical Skills: Microsoft Office Suite, Excel, Access, Google Sheets
Soft Skills: Communication, Problem Solving, Initiative, Teamwork, Attentiveness to Detail

How to Write a Bank Operations Officer Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed accounts,” you could say you “managed accounts for top-tier clients, resulting in a 98% customer satisfaction rate and a 10% increase in revenue over the past year.”

The second bullet point is much stronger because it provides specific details about what you did, the results of your work, and the impact of your work.

Identify and Include Relevant Keywords

Applicant tracking systems (ATS) are used by many companies to help manage the influx of resumes they receive. When you submit your resume, the ATS will scan it for certain keywords related to the job opening. If your resume doesn’t have enough of the right terms, the ATS might automatically reject your application.

One way to make sure your resume makes it past the ATS is to include commonly used bank operations officer keywords throughout all sections of your resume. Here are a few examples:

  • Banking
  • Operations Management
  • Banking Operations
  • Team Leadership
  • Credit
  • Loans
  • Commercial Banking
  • Financial Analysis
  • Retail Banking
  • Customer Service
  • Risk Management
  • Finance
  • Cash Management
  • Business Relationship Management
  • Finance Management
  • Credit Analysis
  • Treasury Management
  • Business Strategy
  • Internal Audit
  • Accounting
  • Windows
  • Microsoft Access
  • Management
  • Strategic Planning
  • Leadership
  • Marketing
  • Financial Services
  • Risk Assessment
  • Personal Banking
  • ITIL

Showcase Your Technical Skills

As a bank operations officer, you will need to be proficient in a variety of software programs and systems in order to effectively manage and oversee the operations of the bank. This might include programs like QuickBooks, Microsoft Office Suite, and various banking software programs. You should also be familiar with banking regulations and compliance issues.


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