Resume

Bank Teller Resume Example & Writing Guide

Use this Bank Teller resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Bank tellers are a bank’s first point of contact with customers. They’re responsible for helping customers open new accounts, deposit checks, and withdraw cash. They also provide general information about their bank’s services and products.

Because bank tellers interact with customers on a daily basis, they need excellent customer service skills and a friendly demeanor. And because they handle large sums of cash on a regular basis, bank tellers need to be detail-oriented and organized.

Here are some tips and an example resume to help you write a bank teller resume that hiring managers will love.

James Smith
New York City, NY | (123) 456-7891 | [email protected]
Summary

Personable and hardworking bank teller with over six years of experience in the financial industry. Proven track record of providing excellent customer service and accurately processing transactions. Eager to use skills and knowledge to help a progressive financial institution grow.

Education
Edward R. Murrow High School Jun '08
High School Diploma
Experience
Company A, Bank Teller Jan '17 – Current
  • Processed customer transactions in a fast and accurate manner, while providing exceptional customer service.
  • Maintained knowledge of all products and services available at the branch to answer questions from customers.
  • Provided general clerical support for the branch by performing tasks such as copying documents, mailing packages, etc.
  • Assisted with special projects or assignments as needed within the branch or district office.
  • Performed other duties as assigned by management including but not limited to training new employees, participating in community outreach events, etc..
Company B, Bank Teller Jan '12 – Dec '16
  • Maintained a positive and professional attitude towards customers, resolving their questions and concerns in a timely manner
  • Exhibited excellent customer service skills when interacting with clients, answering their questions and helping them open new accounts
  • Answered the phone promptly and courteously to ensure that no client was kept waiting for assistance
  • Operated cash register accurately while maintaining an organized transaction log of all transactions processed
  • Ensured that bank vault remained secure by monitoring its contents at all times during work hours
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered customer inquiries through multiple channels including phone, email, and social media.
  • Resolved customer complaints in a timely and efficient manner.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
Certifications
  • National Association of Banking Professionals Certificate
  • Certified Teller
  • Certified Member of the American Bankers Association
Skills

Industry Knowledge:
Technical Skills: Microsoft Office Suite, Typing, iOS, ATMs
Soft Skills: Communication, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution

How to Write a Bank Teller Resume

Here’s how to write a bank teller resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your bullet points much more interesting and compelling by using specific numbers and metrics.

For example, rather than saying you “assisted customers with account inquiries,” you could say that you “assisted 20+ customers with account inquiries daily, resolving issues in less than 10 minutes 90% of the time.”

The second bullet point paints a much clearer picture of what exactly your job entailed and how well you did it. And it provides a quantifiable number to demonstrate your level of involvement and the impact of your work.

Related: What Is a Bank Teller? How to Become One

Identify and Include Relevant Keywords

Most bank teller positions require you to submit your resume through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job, like “customer service” or “teller.” If your resume doesn’t have enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, use this list of commonly used banking keywords as a starting point:

  • Banking
  • Teamwork
  • Time Management
  • Customer Service
  • Social Media
  • Microsoft Access
  • Public Speaking
  • Communication
  • Leadership
  • Organization Skills
  • Retail Banking
  • Customer Satisfaction
  • Credit
  • Problem Solving
  • Phone Etiquette
  • Retail
  • Negotiation
  • Accounting
  • Customer Experience
  • Cash Handling
  • Cashiering
  • Finance
  • Problem Solving
  • Cash
  • Sales
  • Marketing
  • Data Entry
  • Critical Thinking
  • Customer Support
  • Marketing Strategy

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