Career Development

What Does a Bank Teller Do?

Find out what a bank teller does, how to get this job, and what it takes to succeed as a bank teller.

Bank tellers are the face of many banks. They interact with customers on a daily basis, providing them with information about their accounts and helping them to conduct transactions such as withdrawals, deposits, and other financial activities.

Bank tellers must be extremely detail-oriented individuals who can juggle multiple tasks at once. They must also have strong interpersonal skills in order to build relationships with their customers.

Bank Teller Job Duties

Bank tellers have a wide range of responsibilities, which can include:

  • Managing accounts for customers by answering questions about products, services, rates, fees, and other banking concerns
  • Responding to requests for information about new loan applications, credit limits, interest rates, payment schedules, or other banking matters from customers
  • Processing transactions such as cashing checks, depositing funds into customer accounts, and accepting loan payments from customers
  • Processing deposits or withdrawals from customers’ accounts using a computerized system or manual process such as a teller window or ATM machine
  • Providing information about banking products and services such as loans, savings accounts, and retirement plans
  • Obtaining signatures on checks from customers in order to transfer funds from one account to another
  • Accepting deposits from customers in person or via mail or electronic transfer
  • Recording transactions in a journal or computer system for posting to customer accounts at the end of the day
  • Processing requests for withdrawals or other services from customers via phone or in person at a branch office
  • Verifying identification of customers before conducting business with them in order to prevent fraud or identity theft
  • Maintaining security by monitoring surveillance cameras, reviewing transaction histories, and performing other procedures to safeguard against theft or fraudulent

Bank Teller Salary & Outlook

Bank tellers’ salaries vary depending on their level of education and experience, the company size and geographic location. They may also earn additional compensation in the form of overtime.

  • Median Annual Salary: $27,500 ($13.22/hour)
  • Top 10% Annual Salary: $54,500 ($26.2/hour)

The employment of bank tellers is expected to decline over the next decade.

Automation and electronic banking have reduced the number of teller transactions, which has limited the need for workers. In addition, many banks are closing branches or reducing their hours, which will limit the overall demand for tellers.

Bank Teller Job Requirements

A bank teller typically needs to have the following:

Education: A high school diploma is often a minimum requirement for bank tellers. However, some employers may prefer an associate’s degree or a certificate in banking or financial services.

Training & Experience: Bank tellers typically receive on-the-job training from their supervisors or managers. This training may include how to use the bank’s computer systems, how to handle cash and how to interact with customers. Training may also include how to handle any special duties, such as cashiering or processing checks.

Certifications & Licenses: Certifications are not usually a requirement to become a bank teller, but they can make you a more competitive candidate when applying to banks.

Bank Teller Skills

Bank tellers need the following skills in order to be successful:

Communication: Communication is the ability to convey information to others in a clear and understandable way. As a bank teller, you may be communicating with customers from a variety of backgrounds and education levels. It’s important to be able to explain financial concepts in a way that everyone can understand.

Time management: As a bank teller, you may be responsible for multiple tasks at once. It’s important to prioritize your tasks and manage your time accordingly. This can help you ensure you complete all of your duties in a timely manner.

Multitasking: As a bank teller, you may be responsible for multiple tasks at once. This can include balancing multiple accounts, processing transactions and assisting customers. It’s important to be able to multitask effectively to ensure you’re completing all of your duties in a timely manner.

Customer service: Customer service skills can help you interact with customers in a friendly and helpful manner. As a bank teller, you may be the first person a customer interacts with when they enter a bank. You can use customer service skills to greet customers, answer their questions and help them complete transactions.

Financial knowledge: As a bank teller, you should have a strong understanding of financial concepts such as interest rates, loans, credit scores and other financial topics. This can help you provide customers with accurate information and answer their questions. You should also be familiar with the products and services offered by your bank.

Bank Teller Work Environment

Bank tellers work in clean, well-lit, and usually busy bank offices. They work regular hours, although they may be required to work evenings and weekends. They may also be required to work overtime during busy periods, such as the end of the month or the end of the year. Bank tellers have a great deal of contact with the public and must be able to deal patiently and courteously with customers. They must also be able to work quickly and accurately under pressure. Because bank tellers handle large sums of money, they are subject to strict security measures. They may be required to wear uniforms and to undergo periodic background checks.

Bank Teller Trends

Here are three trends influencing how bank tellers work. Bank tellers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

More Digital Banking

As banking becomes more digital, the need for bank tellers will decrease. This is because most banking transactions can now be done online or through mobile apps.

However, there are still some banking services that require a physical presence, such as opening new accounts or meeting with financial advisors. Bank tellers can capitalize on this by becoming experts in these services and providing excellent customer service.

Banks Will Focus More on Customer Service

Banks are beginning to focus more on customer service as they realize that this is one of the key factors that influences customer loyalty.

Bank tellers can capitalize on this trend by developing strong customer service skills. They should also be familiar with the products and services offered by their bank and be able to answer questions about them. In addition, they should be able to provide excellent customer service in a variety of settings, such as branches, call centers, and online chat platforms.

More Use of Technology in Banks

The use of technology in banks is increasing rapidly as customers demand faster and easier ways to do business. This is leading to an increased use of electronic banking services, which requires bank tellers to be comfortable using computers and other technology.

In order to stay competitive, banks will need to utilize technology in order to provide better customer service. This means that bank tellers will need to be able to use technology to help customers find information quickly and easily.

How to Become a Bank Teller

A bank teller career can be a great way to get started in the banking industry. It’s a entry-level position that offers opportunities for growth and development. As you progress in your career, you may want to consider becoming a branch manager or even a district manager.

To become a bank teller, you typically need to have a high school diploma or equivalent, and be able to pass a criminal background check. You should also be familiar with basic math skills and be able to work accurately under pressure.

Advancement Prospects

Bank tellers can advance to customer service representative positions. In some banks, customer service representatives handle more complex transactions than tellers and may work with customers on opening new accounts, issuing loans, and other services. They also may refer customers to other bank personnel, such as loan officers, for more information. Some customer service representatives eventually become new accounts officers or loan officers.

Bank tellers also may advance to head teller positions. Head tellers supervise the work of other tellers and often are responsible for such tasks as training new tellers, balancing the tellers’ cash drawers, and authorizing tellers’ transactions when necessary. Some head tellers eventually become assistant branch managers.

Bank Teller Job Description Example

At [CompanyX], our bank tellers do more than handle money; they establish and nurture relationships with our valued customers. We are industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we’re looking for a qualified bank teller to join our team. Our ideal candidate will have experience with banking processes, money management, and customer service. First and foremost, you must be trustworthy and precise. Your contribution will reinforce our reputation as a trusted bank in the community and the country.

Duties & Responsibilities

  • Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure manner
  • Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
  • Meet and exceed bank service standards, greeting and acknowledging each customer warmly, and making them feel welcome while complying with bank procedures and security protocols
  • Work as a team with other tellers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special request as needed
  • Handle account transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts
  • Identify customer needs, provide information on new products and services, and direct customers to branch representatives if interested
  • Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
  • Track, record, report, and store transactional information and special requests
  • Provide a high level of customer service, providing answers and assistance with a smile
  • Balance individual drawer at the end of each shift
  • Complete required training courses in a timely manner
  • Adhere to all policies and procedures set forth by the bank

Required Skills and Qualifications

  • High school diploma or equivalent
  • Basic math and computer skills
  • Cash-handling experience
  • Excellent communication, customer service, and time-management skills
  • Ability to pass a background check
  • Strong dedication to accuracy and efficiency

Preferred Skills and Qualifications

  • Bachelor’s degree in related field
  • Skills with upselling or product recommendations are a bonus
  • Knowledge of word processing software
  • Proofreading experience and familiarity with standard style guides

Similar Jobs


What Does a Project Accountant Do?

Back to Career Development

What Does a Cafe Manager Do?