Career Development

Bank Teller Job Description: Salary, Duties, & More

Bank tellers work in financial institutions and provide customers with a variety of financial services. They are not responsible for managing the bank's money, but they do have to be familiar with the bank's policies and procedures.

Bank tellers work in financial institutions and provide customers with a variety of financial services. They are not responsible for managing the bank’s money, but they do have to be familiar with the bank’s policies and procedures.

A teller’s job begins by welcoming customers and explaining how the bank operates. The teller processes transactions, such as cashing checks and selling money orders and traveler’s checks, and may provide other financial services, such as giving customers information about bank accounts.

Teller responsibilities vary depending on the size of the bank. In a large bank, a teller may be responsible for a particular area of the bank, such as the drive-through window or the night deposit slot. In a smaller bank, a teller may be responsible for all transactions, including deposits and withdrawals.

Bank Teller Job Duties

Bank tellers have a variety of responsibilities, including:

  • Greeting customers and providing them with customer service.
  • Handling cash transactions, including deposits, withdrawals, and other account inquiries.
  • Assisting with non-banking services such as providing notary services or selling postage stamps.
  • Processing and accepting payments by check or credit card.
  • Assisting customers with various banking needs such as finding the nearest ATM or opening an account.
  • Monitoring bank activity for suspicious activity.
  • Selling financial products such as certificates of deposit (CDs), stocks, bonds, mutual funds, or life insurance

The role of a bank teller is one that has changed over time. Today, they are often involved in more than just handing out cash to customers.

Bank Teller Salary & Outlook

As of May 2020, the U.S. Bureau of Labour Statistics reports that the median annual wage for tellers is $32,620, which equates to roughly $17.00 per hour. The highest-paid 10% earn more than $41,220.

Employment of tellers is projected to decline 15% from 2019-2029, according to the U.S. Bureau of Labour Statistics. The rise of online and mobile banking will continue to reduce the number of bank branches, reducing the need for tellers. Tellers also will be replaced by emerging automated technology, including automated teller machines and enhanced ATMs.

Bank Teller Job Requirements

There are no formal education or training requirements for bank tellers.

Education: A high school diploma is the minimum requirement, although some employers may prefer hiring college graduates.

Training: Training is provided on the job, and each bank may have different subject matter and training procedures. On-the-job training may last from one to three months.

Experience: Employers prefer applicants who have previous experience in customer service or retail sales.

Certification: Certification isn’t required for employment, but it can help candidates stand out from the competition. The American Bankers Association offers certification to tellers.

Bank Teller Skills

Bank tellers need to have a number of soft skills, including:

Empathy: A bank teller needs to be able to understand the concerns and questions of customers.

Organizational skills: Teller jobs require an ability to organize cash, checks, and other forms of payment.

Friendly demeanor: Customer service is key for tellers, so they must be friendly and approachable.

Math skills: Bank tellers must have strong math skills in order to carry out financial transactions accurately.

Good memory: The ability to remember details is important for bank tellers who process transactions and give out information about products and services.

Bank Teller Work Environment

Bank tellers work in banks, but may also work in locations such as grocery stores, which have also adopted teller services.

The workday of a teller is generally very long, as they must work the hours when the bank is open. The work can also be hectic, especially at the end of the workday, as customers are eager to make transactions before the bank closes.

Bank Teller Career Advancement

Bank tellers often need several years of experience in the field before they can advance to a bank management position. As a teller, you’ll have the opportunity to learn the ins and outs of the branch, including how to work with different departments and how to handle deposits and withdrawals.

If you move up to a bank management position, you may have the chance to manage a team of tellers. This gives you the opportunity to mentor and help other tellers improve their skills.

In the future, you might have the opportunity to move up to a risk management position or to lead the entire branch. Bank tellers who are looking to advance should take business classes at the community college or attend night school so they can learn more about banking.

Bank Teller Trends

Here are three trends influencing how Bank Tellers work. Bank Tellers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

Increased Customer Focus

As banks and other financial institutions compete for customers, it is becoming increasingly important for employees to have strong customer service skills.

In addition, this emerging trend in the banking industry may lead to a higher number of jobs in areas such as digital marketing that help businesses connect with potential customers through social media platforms.

Increasing Value of Diversity

In a competitive job market, diversity is becoming more and more important for banks as a way to reach a broader range of customers.

While financial institutions will always need people with strong analytical skills to help process transactions, they will also need to consider hiring employees with other skill sets, such as foreign language proficiency in order to provide a richer customer experience.

Increasingly Technological Service Interactions

As technology advances, banks are finding new ways to incorporate automation into their service interactions.

This trend will continue to develop in the coming years as more customers expect faster and more convenient service interactions when using bank services. For example, the rise of mobile banking has already begun to change the way banks interact with customers, who now expect instant access to their accounts via smartphones or tablets. This could lead to fewer opportunities for human interaction, but also increase efficiency and accuracy when completing transactions in this industry.

How to Become a Bank Teller

1. Planning Your Career Path

If you want to be a bank teller, consider the pros and cons of working in a bank. A big pro is that banks are typically very stable institutions with benefits like 401(k)s and health insurance. However, the downside is that bank tellers are often assigned very rigid schedules and shifts that can make it difficult to pursue outside interests.

2. Writing a Resume

Bank teller resumes should focus on the interpersonal skills needed to be successful in this position. As a bank teller, you will need to build relationships with customers and show that you are able to resolve any issues that may arise. You can demonstrate these skills by highlighting instances where you were able to communicate effectively or empathize with others.

3. Applying for Jobs

Try looking for jobs at banks and credit unions near you. Many banks and credit unions post job openings on their websites. Also, check out the Society for Human Resource Management’s Job Bank and CareerXroads for other job opportunities. If you find yourself on the other side of the counter, ask your bank manager if they can recommend other places you can apply.

4. Ace the Interview

When going into an interview as a bank teller candidate, it is important to show enthusiasm for the position. You should also know how to answer basic questions about the job such as why you want to work there and what your experience is with banking.

The employer will want to know if you have strong customer service skills, so make sure you are able to speak knowledgeably about that area of expertise. Be prepared for the questions they might ask and make sure you do your research on the company beforehand. It’s also important that you show up on time and dressed appropriately.


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