20 Banner Health Interview Questions and Answers

Banner Health is one of the largest nonprofit health care systems in the United States. The company offers a wide range of health care services, including hospital care, home care, hospice care, and more.

If you’re interviewing for a position at Banner Health, you can expect to be asked a variety of questions about your experience, skills, and qualifications. In this article, we’ll provide some sample Banner Health interview questions and answers to help you prepare for your interview.

Banner Health Interview Process

The interview process at Banner Health can vary depending on the position you are applying for. However, most positions will require an initial phone screening with a recruiter, followed by one or more in-person interviews. For some positions, you may also be required to complete a written assessment or take part in a panel interview. Overall, the interview process is relatively straightforward and typically takes 1-2 weeks to complete.

1. Tell me about a time when you had to make an important decision. How did you handle it?

This question is a great way to learn more about your potential future colleagues. It can help you understand how they make decisions and what their thought process was when making them. This can also be an opportunity for you to share some of your own experiences with decision-making, which can show the interviewer that you have similar values to those at Banner Health.

Example: “When I first started my career as a nurse, I had to decide whether or not to give a patient pain medication before they were discharged from the hospital. The patient’s family members were present during this discussion, and we all agreed that it would be best if he took the medication before leaving the hospital so that he could rest comfortably on the drive home.”

2. What do you think is the most important quality for a nurse to have?

This question is a great way to show the interviewer that you have experience working with nurses and understand what they need from their colleagues. When answering, it can be helpful to mention a specific quality or two that you possess yourself.

Example: “I think the most important quality for a nurse to have is empathy. As a nurse, I am often caring for patients who are in pain or experiencing emotional distress. Having an empathetic nature allows me to connect with my patients on a deeper level and provide them with more compassionate care.”

3. Do you have any experience working with patients of all ages?

The interviewer may ask this question to see if you have experience working with patients of all ages. If you do, share a story about how you helped a patient or family member in your previous role.

Example: “I worked as a pediatric nurse for five years before moving into my current role. I loved working with children and their families because it was so rewarding to see the kids get better after treatment. However, I also love working with adults and helping them feel better.”

4. Can you tell me something that you would like to improve on professionally?

This question is a great way to show your willingness to grow and learn. When answering this question, it can be helpful to mention something that you are currently working on improving or an area of interest in which you would like to develop more knowledge.

Example: “I am always looking for ways to improve my communication skills with patients and their families. I have been taking online courses through the Banner Health system to help me better understand how to communicate with people who speak English as a second language. This has helped me become more comfortable when speaking with non-English speakers.”

5. Are you comfortable working night shifts, weekends and holidays?

Working in a hospital setting can require you to work nights, weekends and holidays. Employers ask this question to make sure that you are willing to do so if necessary. If you have experience working these hours, mention it in your answer. If not, explain that you would be willing to learn how to do so.

Example: “I am comfortable working night shifts, weekends and holidays. I worked as a nurse for five years, and during that time, I learned how to manage my sleep schedule when needed. I also understand the importance of being available at all times. As a nurse, I was always ready to help patients no matter what time of day or night they needed me.”

6. Banner Health utilizes electronic medical records. Are you familiar with this technology?

Banner Health uses electronic medical records (EMR) to keep track of patient information. This allows the company to provide better care and improve efficiency. If you are interviewing for a position that requires working with EMR, it is important to show your knowledge of this technology.

Example: “I have worked in healthcare for five years now, and I am very familiar with Banner Health’s use of EMR. In fact, I find it much easier to work with than paper records. It makes it easy to access patients’ information quickly and efficiently. I also like how it helps me stay organized and ensures all staff members are using the same terminology when referring to patients.”

7. Why are you looking to work at Banner Health?

This question is a great way for employers to learn more about your interest in their company. When preparing for this interview, make sure you read through the job description and highlight any aspects that particularly interest you. Consider also mentioning what attracted you to the position itself.

Example: “I am looking to work at Banner Health because I have always been impressed by the quality of care they provide. As someone who has worked in healthcare for many years, I know how important it is to find a hospital system that puts patients first. In my research on Banner Health, I learned that the company’s mission statement is ‘to improve the health and well-being of our communities.’ This really resonates with me as an employee.”

8. What do you know about our facilities?

This question is a great way to test your research skills and show the interviewer that you’re prepared for this interview. When answering, make sure to mention specific facilities or locations in which you have experience working.

Example: “I know that Banner Health operates as a nonprofit health care system with over 20 hospitals and medical centers throughout Arizona. I also know that the company offers home care services, hospice care and urgent care services. I’ve worked at several other healthcare systems before, so I’m familiar with how these types of organizations operate.”

9. What was your favorite class in nursing school?

This question is a great way to learn more about your potential co-workers and how they view their nursing education. It can also help you understand what the company values in its employees. When answering this question, try to pick something that relates to the position you’re interviewing for.

Example: “My favorite class was anatomy because it’s so important to know where everything is inside the body. I think it’s especially important when working with patients who are experiencing pain or discomfort. Knowing where things are helps me find them quickly and treat them effectively.”

10. Which area of nursing interests you the most?

This question is a great way to show the interviewer that you have done your research on Banner Health and its nursing department. When answering this question, it can be helpful to mention an area of nursing that you are passionate about or knowledgeable about.

Example: “I am most interested in working with children because I love seeing them grow up healthy. In my previous role as a pediatric nurse, I was able to help parents understand their child’s health issues and how they could best care for them at home. This helped me build strong relationships with families and made me feel like I was making a difference.”

11. Describe a situation where you were unable to complete a task or project on time.

This question is a great way to learn more about how you handle challenges and setbacks. When answering this question, it can be helpful to describe the steps you took to complete the task or project on time.

Example: “In my previous role as an administrative assistant, I was responsible for organizing weekly meetings with our CEO. One week, I forgot to send out the meeting invite, which caused the CEO to miss the meeting. I immediately called him to apologize and rescheduled the meeting for later that day. He appreciated my honesty and understanding of the situation.”

12. What kind of impact do you believe nurses can have on their patients’ lives?

This question can help the interviewer get to know you as a person and how your personality might fit in with Banner Health’s culture. Use this opportunity to share what you value about nursing, such as compassion or empathy, and explain why these values are important to you.

Example: “I believe nurses have an incredible impact on their patients’ lives because we’re often the first people they see when they enter the hospital. I take pride in being that positive presence for my patients, especially if they’re nervous or scared. I try to make them feel comfortable by introducing myself and asking questions about their interests so we can build a rapport.”

13. What has been your greatest accomplishment as a nurse?

This question is an opportunity to show the interviewer your passion for nursing and how you can contribute to a team. When answering this question, it’s important to highlight your skills as a nurse while also showing that you’re proud of what you’ve accomplished.

Example: “My greatest accomplishment as a nurse was when I helped my patient overcome their fear of needles by talking with them about needle phobia. They were so scared of getting shots that they would often refuse treatment, which made it difficult for us to administer care. After working with them on overcoming their fears, they became more comfortable with needles and could receive treatments without any issues.”

14. What factors do you consider when deciding whether to accept a job offer?

This question can help the interviewer determine whether you are a good fit for Banner Health. Your answer should show that you value your career development and want to work in an environment where you can learn new skills and grow as a professional.

Example: “I am very passionate about healthcare, so I would be excited to accept any job offer at Banner Health. However, I also consider how much room there is for me to grow professionally within the organization. I look for companies that have mentorship programs or other opportunities for employees to develop their skills.”

15. Can you give us an example of a time your computer skills helped you solve a problem?

The interviewer may ask this question to learn more about your computer skills and how you use them in the workplace. To answer, think of a time when you used your computer skills to solve a problem or help someone else with their work.

Example: “At my last job, I worked as an IT specialist for a small company that was experiencing issues with its servers. The company’s CEO asked me to fix the issue, so I spent several hours diagnosing the problem. Eventually, I discovered that one of the hard drives had failed, which caused all of the server issues. After replacing the hard drive, everything returned to normal.”

16. What motivates you to come to work every day?

This question can help the interviewer get to know you as a person and understand what drives your passion for this career. When answering, it can be helpful to mention something specific about the job or company that motivates you.

Example: “I love working with people, so I’m motivated by helping others in their time of need. I also find fulfillment in knowing that my work is making a difference in someone’s life. At my last job, I was able to see how much our care helped patients recover from serious illnesses. It was amazing to watch them go through treatment and return home healthy.”

17. Have you ever made a mistake while at work? If so, how did you handle it?

Employers ask this question to make sure you have the ability to admit your mistakes and learn from them. When answering, be honest about a mistake you made in the past and explain how you fixed it or learned from it.

Example: “I once accidentally deleted an important file while working at my last job. I was so nervous that I would get fired for making such a big mistake that I didn’t tell anyone about it. Instead, I stayed late every night for two weeks until I had re-created the entire document. My boss found out what happened when she noticed I hadn’t been leaving work on time. She understood why I did it and praised me for being responsible.”

18. Banner Health aims to provide high-quality care to its patients. Give an example of a time when you worked hard to ensure successful patient outcomes.

When answering this question, it can be helpful to provide specific details about the situation and how you helped your patients.

Example: “When I worked as a nurse at a small hospital in my hometown, we had an elderly patient who was admitted for pneumonia. The patient’s family members were concerned that he would not recover from his illness because of his age. I took extra time with him during his recovery process, making sure he understood all of his medications and instructions. He ended up recovering well and returned home after two weeks.”

19. In your opinion, what makes a good leader?

A good leader is someone who can inspire and motivate their team to achieve goals. A hiring manager may ask this question to see if you have the qualities of a good leader. When answering, think about what makes a great leader in your opinion. Consider how you would apply those traits to your role as an administrative assistant at Banner Health.

Example: “A good leader should be someone who inspires others with their confidence and positivity. They should also be able to communicate clearly and effectively so that everyone understands their expectations. I believe it’s important for leaders to be empathetic and compassionate toward their team members. This helps them understand the needs of their employees and provide support when needed.”

20. Do you prefer to work independently or in a team environment?

This question can help an interviewer determine if you would be a good fit for their organization. When answering, consider the type of work you will be doing and how it might benefit from working in a team or independently.

Example: “I have experience working both independently and as part of a team. I find that my strengths are in independent work because I am able to focus on tasks without distraction. However, I also enjoy collaborating with others when there is a specific task that requires multiple people’s input.”