20 Bill.com Interview Questions and Answers

When you’re interviewing for a job at Bill.com, you can expect to be asked questions about your experience with cloud-based software and your ability to automate back-office financial operations. In this article, we’ll give you some examples of questions you might be asked in an interview for a job at Bill.com, along with advice on how to answer them.

Bill.com Interview Process

The interview process at Bill.com can vary depending on the position you are applying for. However, most positions will require at least a phone screen with a recruiter, followed by one or more interviews with hiring managers and/or other team members. For some positions, you may also be asked to complete a coding challenge or case study. Overall, the interview process is generally quick and easy, although some candidates have reported negative experiences (see below).

1. Tell me about a time you had to deal with an angry customer, how did you handle it?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a challenging situation and if you have the ability to diffuse it.

Example: “I once had a client who was upset because they didn’t receive their invoice on time. I explained that we were experiencing technical issues with our system, but assured them that we would send out the invoice as soon as possible. The client understood my explanation and appreciated me being honest about what happened.”

2. Do you have any experience working in tech support?

This question is often asked to determine your customer service skills. If you have experience working in tech support, explain how it helped you develop those skills and what you learned from the role.

Example: “I worked as a technical support representative for a software company while I was in college. It was my job to answer questions about our product and troubleshoot issues customers were having with the program. This experience taught me how to communicate clearly and solve problems efficiently. I also learned that sometimes the issue isn’t with the software but rather with the user.”

3. Why do you want to work at Bill.com?

This question is a great way for the interviewer to learn more about your interest in their company. When preparing for this question, make sure you research the organization and highlight any aspects that attracted you to working there.

Example: “I have been using Bill.com since I started my career as an accountant, and it has made my job so much easier. I am excited to apply for this position because I would love to be part of the team that created such a useful product. I also really admire how Bill.com gives back to the community by offering free access to students who are pursuing accounting degrees.”

4. What is your approach to managing a large workload?

This question can help the interviewer understand how you plan your day and prioritize tasks. Your answer should show that you have a system for managing multiple projects, setting deadlines and meeting those deadlines.

Example: “I use a calendar to keep track of all my assignments and due dates. I find this is an effective way to stay organized and ensure I’m not missing any important deadlines. In addition, I always make sure to leave myself plenty of time to complete each task so I don’t rush or miss anything.”

5. Have you ever worked for a software company before? If so, can you tell us what the most pressing issues were and how you solved them?

This question is a great way to gauge your knowledge of the software industry and how you might fit in with Bill.com’s culture. If you haven’t worked for a software company before, it’s okay to say so and then explain what you’ve learned from other companies about working in this field.

Example: “I have never worked for a software company before, but I did work at a small accounting firm that used several different types of software to help them manage their clients’ finances. The most pressing issue was always making sure all the software was compatible with each other. We had to make sure we were using the right versions of each program or else our data would be inaccurate.”

6. Describe your technical background.

Technical skills are important for this role, as you’ll be working with a variety of software and databases. When answering this question, it can be helpful to list the specific programs or applications you’ve used in your previous roles.

Example: “I have extensive experience using Microsoft Office Suite, including Word, Excel and PowerPoint. I also have knowledge of accounting software like QuickBooks Online and Peachtree Accounting Software. In my last position, I was responsible for managing our company’s finances by entering data into Bill.com.”

7. Are you comfortable dealing with multiple customers at once?

This question is a good way to determine how well you can multitask and prioritize your work. When answering this question, it’s important to show that you are capable of handling multiple tasks at once while still maintaining quality customer service.

Example: “In my previous role as an accounts payable clerk, I was responsible for managing multiple customers’ invoices at the same time. This included communicating with clients about their invoice status, resolving any issues they had with their bill and ensuring payments were made on time. While working in this position, I learned how to manage multiple tasks effectively so I could provide excellent customer service.”

8. How would you prioritize your tasks if there was a lot going on?

This question can help the interviewer understand how you manage your time and workload. Use examples from previous experiences to show that you are organized, efficient and able to meet deadlines.

Example: “I would first look at my calendar to see what tasks I have for each day of the week. Then, I would prioritize which tasks need to be done by when. If there is a task that needs to be completed sooner than others, I will focus on it until it’s finished. Once all urgent tasks are complete, I will move onto less important but still necessary tasks.”

9. What are some of the challenges you’ve faced while using cloud-based technology?

This question can help the interviewer understand your experience with cloud-based technology and how you’ve overcome challenges in the past. Use examples from previous work experiences to highlight your problem-solving skills, ability to adapt to change and willingness to learn new processes.

Example: “In my last role as a senior accountant, I was responsible for managing our company’s finances using Bill.com. One of the biggest challenges we faced was transitioning from an older system to Bill.com. We had to make sure all employees were trained on the new software before making the switch so that no important information was lost or overlooked. After training, we made the transition over a weekend when most staff members weren’t working.”

10. How many customers would you say that you could handle at one time?

This question is a way for the interviewer to assess your ability to handle multiple tasks at once. When answering, it can be helpful to mention how you would prioritize and manage these tasks efficiently.

Example: “In my previous role as an accounts payable clerk, I was responsible for managing up to 50 customers at one time. To ensure that I could effectively manage this many customers, I prioritized each customer based on their payment due date. This allowed me to focus on those who were overdue first, which helped me avoid any late fees.”

11. Can you tell us about a time where you resolved a conflict between two team members?

This question can help interviewers understand how you resolve conflicts and your ability to work with others. Use examples from previous experiences where you helped team members resolve a conflict or disagreement, and highlight your communication skills and problem-solving abilities.

Example: “In my last role as an accounting manager, I had two employees who disagreed on the best way to handle a client’s account. One employee wanted to send out a bill immediately while the other preferred waiting until the end of the month. I met with both employees separately to discuss their concerns and find a solution that would satisfy everyone. In the end, we decided to send out the bill at the beginning of the month and follow up with a phone call later in the month if there were any questions.”

12. Give an example of a time when you exceeded expectations with a customer.

This question is a great way to show your customer service skills and how you can help others. When answering this question, it’s important to focus on the positive aspects of working with customers.

Example: “I once had a client who was having trouble using our software. They were frustrated because they couldn’t figure out how to use some of the features we offered. I spent an hour on the phone with them going over all of the different functions in detail. By the end of the call, they understood everything and were able to complete their tasks.”

13. What type of sales role interests you the most?

Employers ask this question to learn more about your sales experience and determine if you would be a good fit for their company. When answering, try to highlight the skills that make you a great candidate for the role.

Example: “I have always been interested in working as a salesperson because I enjoy interacting with people. In my previous position, I was responsible for cold calling potential clients and setting up meetings. I found that I am very good at making connections with others and convincing them of our product’s benefits. This led to many new business opportunities for my team.”

14. Would you be willing to make phone calls to potential customers?

This question is a good way to determine if the company values customer service. If you are interviewing for a sales position, this question can also help employers understand how comfortable you are with cold calling and making presentations.

Example: “I am happy to make phone calls to potential customers as long as I have a script or outline of what I should say. I find that having something to refer to helps me stay on track and remember important points. I would be willing to call anyone who was interested in learning more about our services.”

15. What does great customer service look like to you?

Customer service is an important part of any business, and the interviewer may ask this question to learn more about your customer service skills. Use examples from previous jobs or describe what you would do if a client had a problem with their account.

Example: “I believe that great customer service means providing excellent support while also being empathetic to the needs of our clients. I always try to be available for my clients when they need help, whether it’s during regular business hours or after-hours. In addition, I make sure to listen carefully to each client so I can understand their concerns.”

16. What does excellent communication look like to you?

This question is a great way to show your interviewer that you understand the importance of communication in an office setting. When answering, it can be helpful to give examples of how you’ve used excellent communication skills in the past and what the results were.

Example: “Excellent communication looks like being clear about expectations and deadlines while also making sure everyone on the team feels comfortable asking questions or voicing concerns. In my last role as a financial analyst, I noticed that some employees weren’t sure when their paychecks would arrive each month. I scheduled a meeting with our HR manager to discuss this issue further. After talking with her, we decided to implement a bi-weekly payroll system so employees could receive their checks more frequently.”

17. What makes you interested in Bill.com?

This question is a great way to show your enthusiasm for the company and its products. When answering, it can be helpful to mention specific features of Bill.com that you find interesting or exciting.

Example: “I’m interested in working at Bill.com because I’ve used their software for years and have always been impressed with how easy it is to use. The fact that it’s cloud-based makes it so much more convenient than other solutions I’ve tried. I also love the customer service team here, which has always been very helpful when I needed assistance.”

18. What specific skills do you think will help you succeed at Bill.com?

This question is your opportunity to show the interviewer that you have a good understanding of what it takes to succeed in this role. Use examples from your previous experience or education to highlight skills like attention to detail, problem-solving and communication.

Example: “I think my ability to work well under pressure will help me succeed at Bill.com because I know there are often tight deadlines for projects. In my last position, I was responsible for managing our company’s finances, which required me to complete tasks quickly while still maintaining accuracy. I also think my strong organizational skills will be beneficial as I learn how to use Bill.com’s software.”

19. Tell us about a time you worked in a fast paced environment.

Employers ask this question to see if you can handle a busy work environment. They want to know that you are able to keep up with the demands of their company and perform your job well under pressure. In your answer, explain how you handled the situation and what skills you used to do so successfully.

Example: “In my last position as an accounts payable clerk, I was responsible for entering invoices into our system every day. We had a tight deadline each night at 5 p.m. to submit all of our data. There were times when we would have more invoices than usual or other tasks to complete, but I always made sure to meet the deadline. I learned to prioritize my work and use my time wisely to ensure everything got done on time.”

20. What’s your favorite social media platform?

Employers ask this question to see if you’re active on social media. They want to know that you can use the company’s social media accounts and understand how they work. In your answer, let them know which platform you prefer and why. If you don’t have a favorite, tell them about one platform you use regularly.

Example: “I’m most active on Instagram. I love taking photos of my travels and sharing them with friends and family. It’s also fun to follow other photographers and learn from their techniques. I’ve even started using some of those techniques in my own photography.”