20 Birdeye Interview Questions and Answers

As a multi-location business, Birdeye is always looking for talented individuals to join their team. If you’re interested in working for this company, you’ll need to be prepared to answer some specific interview questions. In this article, we’ll give you a rundown of some of the most common questions you’ll be asked in a Birdeye interview, as well as some tips on how to answer them.

Birdeye Interview Process

The interview process at Birdeye can vary depending on the position you are applying for. For some positions, such as Account Executive and Sales Development Representative, the process is relatively quick and easy. For others, such as Software Engineer and Senior Product Manager, the process may be more lengthy and difficult. Overall, the experience seems to be positive, with most people finding the process to be smooth and efficient.

1. Tell me about a time you were in a situation where your company did not have the resources to complete a project, how did you handle it?

This question is a great way to show your problem-solving skills and ability to work with limited resources. When answering this question, it can be helpful to mention how you overcame the challenge and what steps you took to ensure success.

Example: “In my last role as an account manager for a marketing agency, I was tasked with creating a campaign that would increase sales at one of our client’s locations by 20%. The company did not have the budget to hire additional staff or purchase new software, so I had to come up with creative ways to get the job done. I decided to use social media influencers to promote the business online. This helped us reach more customers and increased sales by 25%.”

2. Have you ever had to deal with an angry customer before? How would you respond if someone was yelling at you on the phone?

This question is a great way to see how you handle conflict and stress. It’s important for employers to know that you can stay calm in these situations, so they’ll want to make sure you have the skills necessary to do so.

Example: “I’ve had to deal with angry customers before, but I always try to remain calm when talking to them. If someone starts yelling at me on the phone, I take a deep breath and respond calmly. This helps me avoid getting defensive or upset myself, which makes it easier to resolve the situation.”

3. What do you think are some of Birdeye’s weaknesses compared to its competitors?

This question is a great way to test your knowledge of the industry and how you can use it to improve. You should be able to identify Birdeye’s strengths as well as its weaknesses, but you should also explain how you would fix them if they were within your power to do so.

Example: “I think one of Birdeye’s biggest weaknesses is that it doesn’t have an integrated CRM system. I’ve worked with several companies who used both Birdeye and another platform for their CRM needs, which was time-consuming and costly. If I were working at Birdeye, I would look into integrating a CRM system into the platform.”

4. Do you have any experience working in the SaaS industry?

SaaS stands for Software as a Service, and it’s an industry that requires specific skills. If you have experience working in this field, share your knowledge of the SaaS industry with the interviewer. If you don’t have any experience, explain why you’re interested in learning more about it.

Example: “I’ve worked in the software development industry for over five years now, so I’m familiar with many different types of software. However, I haven’t had the opportunity to work on a SaaS platform before. I think it would be interesting to learn how to use Birdeye because it seems like a great tool for my clients.”

5. Where do you see yourself in 5 years?

This question is a great way to learn more about the candidate’s career goals and how they see themselves growing in their role. It also helps employers understand if you’re likely to stay with the company for an extended period of time. When answering this question, it can be helpful to think about what your career goals are and how working at Birdeye could help you achieve them.

Example: “I hope to have my own marketing agency by then. I’ve been working toward that goal for quite some time now, and I feel like I’m finally ready to take the next step. Working here would give me valuable experience managing multiple clients and learning from other professionals. I’d love to continue to grow as a marketer and eventually start my own business.”

6. Can you tell me about a time when you used data and information to help close a sale?

This question is an opportunity to show your ability to use data and information to help a client make a decision. Use examples from previous experience where you used data or information to help close a sale, such as customer surveys, market research or other data that helped you understand the needs of clients.

Example: “In my last role, I worked with a client who was looking for ways to increase sales at their locations. We conducted a survey asking customers what they liked about the business and what improvements they would like to see. The results showed us that customers wanted more variety in menu items and delivery options. Using this information, we were able to create new menus and add delivery services to all locations.”

7. Why is CRM important for sales?

CRM, or customer relationship management, is a key component of sales. It allows you to track and analyze your customers’ behavior so that you can better serve them. Your answer should show the interviewer that you understand how CRM works and why it’s important for businesses like Birdeye.

Example: “CRM is an essential part of any business because it helps you keep track of all your customers’ preferences and buying habits. This information can help you tailor your marketing strategies to reach out to more potential clients who are likely to buy from you. For example, if I know that a certain client likes to shop online but prefers to use coupons when they make purchases, I can create targeted ads that include discounts.”

8. If hired, what would be your approach to helping our customers succeed?

This question is an opportunity to show your enthusiasm for the role and how you would contribute to the company’s success. Your answer should include a few examples of how you’ve helped customers in the past, such as:

Example: “I believe that customer service is one of the most important aspects of any business. I always strive to make sure my customers are happy with their experience. For example, when I worked at XYZ Company, we had a client who was unhappy with our product. Instead of just offering them a refund, I offered to send them another product free of charge. They were so impressed by our customer service that they ended up ordering from us again.”

9. Give us an example of a time that you worked with a client who wasn’t happy or satisfied with your product. How did you handle it?

Interviewers may ask this question to see how you handle customer service issues. They want to know that you’re willing to take responsibility for your work and are able to solve problems with clients. In your answer, try to show that you can be empathetic and apologize when necessary.

Example: “I once had a client who wasn’t happy with the results they were getting from our platform. I met with them in person to discuss their concerns and learn more about what they needed. After talking with them, I realized that we hadn’t properly explained how to use some of the features on Birdeye. We created an online training course so that all new users could learn how to use the platform effectively.”

10. Do you feel comfortable giving presentations?

This question is often asked to determine your comfort level with public speaking. If you are interviewing for a role that requires frequent presentations, the interviewer will want to know how comfortable you are in this situation. In your answer, share what makes you feel confident when presenting and discuss any past experience you have giving presentations.

Example: “I’ve always been interested in public speaking, so I took several speech classes in college. These courses helped me learn how to organize my thoughts into an engaging presentation. Now, I’m very comfortable standing in front of a group and sharing information about a topic.”

11. Describe a creative solution you came up with to solve a problem.

This question is a great way to show your problem-solving skills and creativity. When answering this question, it can be helpful to describe the steps you took to solve the issue and how it helped your company or organization.

Example: “At my previous job, I noticed that our website was not ranking well for some of our most important keywords. This made it difficult for customers to find us online. To fix this, I started by researching what other businesses in our industry were doing to rank highly on search engines. Then, I implemented several SEO best practices into our website’s coding. After making these changes, we saw an increase in traffic from search engines.”

12. Did you use any specific strategies to help improve your closing rate?

Closing rate is the percentage of customers who make a purchase after visiting your website. Interviewers may ask this question to see if you have experience with closing rates and how you can improve them. In your answer, explain what strategies you used in previous roles that helped increase your company’s closing rate.

Example: “I’ve found that using personalized marketing strategies helps me close more sales for my clients. For example, I worked with a client last year who was struggling to get their closing rate above 10%. We decided to use customer data to create targeted ads based on specific interests. After implementing these ads, we saw our closing rate increase by 20%.”

13. Would you consider yourself more analytical or strategic?

This question is designed to assess your ability to make decisions and solve problems. It also helps the interviewer determine if you have a preference for one over the other, which can be important when it comes to determining how you’ll fit into their organization.

Example: “I would consider myself more strategic than analytical. I enjoy coming up with new ideas and implementing them in order to achieve business goals. However, I am also very good at analyzing data and using that information to inform my decision-making process.”

14. Walk me through how you might go about prospecting for new clients.

Prospecting is a key part of the job, and interviewers want to know how you would go about finding new clients for their company. Use examples from your experience that show you understand what it takes to find new customers and how to work with them once they’re in the door.

Example: “I have several methods I use when prospecting for new clients. First, I look at my existing client base to see if there are any businesses who might be interested in our services. Then, I reach out to local business groups and organizations to see if anyone needs help with marketing or customer service. Finally, I search online for relevant keywords and phrases to find people who may need our services.”

15. Describe a time when you had to work under tight deadlines. How did you prioritize tasks?

This question can help the interviewer understand how you manage your time and complete tasks efficiently. Use examples from previous work experiences to describe how you managed deadlines, organized your workflow and prioritized projects.

Example: “In my last role as a marketing specialist for a software company, I had to create content for multiple social media platforms while also managing client accounts. One day, one of our clients called in asking for an update on their website design project. I immediately pulled up the project management software we used to keep track of all current projects and found that it was due two weeks prior. I then contacted the designer who worked on the project to find out what happened. After finding out there was a miscommunication between the client and the team, I updated the project timeline with the new information.”

16. We want our account executives to be able to build trust with their clients. Can you give us an example of a time you built trust with a client?

Account executives are responsible for building relationships with clients and managing their expectations. This question helps the interviewer determine if you have experience in this area. Use your answer to highlight a specific example of how you built trust with a client and helped them achieve success.

Example: “I recently worked with a client who was looking to expand their business into new markets. They were nervous about investing in marketing because they didn’t know what to expect. I explained our process and showed them some examples of our work. After seeing our previous campaigns, they decided to hire us. We exceeded their expectations by helping them reach more customers than ever before.”

17. Are you familiar with the different types of software development methodologies? Which is your favorite?

This question is a great way to assess your knowledge of software development and the different types of methodologies. It also allows you to show off your creativity by explaining why one methodology is better than another.

Example: “I am familiar with Agile, Waterfall and Scrum methodologies. I prefer Agile because it’s more flexible and adaptable to changes in projects. For example, if there are any issues that arise during the project, I can easily adjust my plan to accommodate them.”

18. What languages are you most comfortable coding in?

This question is a great way to determine if you’re qualified for the position. It’s also an opportunity to show your knowledge of coding languages and how they can be used in this role.

Example: “I’m most comfortable coding in PHP, JavaScript and HTML. These are all essential languages that I’ve used throughout my career as a developer. In fact, I was able to use these languages to create a Birdeye integration for one of my previous employers.”

19. Can you tell me a little bit about your programming background?

This question is a great way to gauge your knowledge of the industry and how you can apply it to this role. If you have no programming background, explain what other skills you bring that will help you succeed in this position.

Example: “I started coding when I was 12 years old and taught myself through online tutorials. I’ve been working with HTML, CSS and JavaScript for over 10 years now, which has helped me understand the importance of SEO and digital marketing. My experience with coding also helps me troubleshoot technical issues more quickly.”

20. What tools do you use to test code quality?

This question is a great way to see if you’re familiar with the tools and processes that are used in your field. You can answer this by listing some of the most common testing tools, such as:

JUnit
Mockito
TestNG
Example: “I use JUnit for unit testing, Mockito for mocking objects and TestNG for integration testing. I also use code coverage tools like Clover and Cobertura.”