20 Boost Mobile Interview Questions and Answers

Boost Mobile is one of the leading prepaid wireless service providers in the United States. Boost Mobile offers a variety of no-contract cell phone plans with unlimited talk, text, and data.

If you’re applying for a job at Boost Mobile, you can expect to be asked a range of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Boost Mobile interview questions and answers to help you prepare for your interview.

Boost Mobile Interview Process

The interview process at Boost Mobile is generally pretty straightforward and easy. Most of the time, you will only need to interview with one person, and the questions asked will be mostly about your experience and qualifications. In some cases, you may need to do a background check or drug test, but this is usually not required.

1. Tell me about your experience in sales.

Boost Mobile is a sales position, so the interviewer will likely ask you this question to learn about your experience in selling. Use your answer to highlight your skills and abilities as they relate to Boost Mobile’s goals and objectives.

Example: “I’ve worked in retail for five years now, and I have extensive experience with customer service. In my last role, I was promoted to lead sales associate where I helped train new associates on how to sell our products. I also developed a system that boosted sales by 10% within two months of its implementation. My previous employer attributed much of their success to my efforts.”

2. Why do you want to work at Boost Mobile?

This question can help the interviewer get to know you better and understand why you are a good fit for Boost Mobile. Use your answer to highlight any personal or professional experiences that make you excited about working at this company.

Example: “I want to work at Boost Mobile because I am passionate about helping people find affordable cell phone plans. In my last job, I helped customers find the best deals on their wireless service, which made me feel like I was making a difference in their lives. I love being able to use my knowledge of technology to help others save money.”

3. Do you have any leadership or management experience?

Boost Mobile is a growing company, and they may be looking for candidates who can help them continue to grow. If you have experience managing or leading others, share that information with the interviewer. Explain how your leadership skills helped you achieve success in your previous role.

Example: “I’ve been working as an assistant manager at my local grocery store for three years now. I started out as a cashier, but after two years of good performance, I was promoted to assistant manager. In this position, I’m responsible for scheduling employees, handling customer complaints and overseeing inventory. My management skills have helped me lead a team of five employees and ensure we’re meeting our sales goals.”

4. Describe a time when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to mention the specific steps you took to ensure the customer was happy with their experience.

Example: “When I worked at my previous job, we had a customer who called in because they were having trouble connecting to our Wi-Fi. After troubleshooting for quite some time, we still couldn’t figure out what was wrong. So, I offered to drive to their house and check the connection there. Sure enough, it wasn’t working. We ended up replacing their router free of charge.”

5. What are some of the strengths that you would bring to this position?

This question is an opportunity to highlight your relevant skills and abilities. When answering this question, it can be helpful to think about the job description and what you would bring to the role that matches the company’s needs.

Example: “I have excellent customer service skills, which I developed through my previous work experience. In my last position as a sales associate at a retail store, I was responsible for helping customers find products they were looking for and assisting them with any questions they had. This helped me develop my communication and problem-solving skills, which are important in this role.”

6. How would you deal with an upset customer?

Customer service is an important part of working in retail. Employers ask this question to make sure you have the skills necessary to help customers with their problems and concerns. Use your answer to show that you can empathize with customers, solve their issues and maintain a positive attitude while doing so.

Example: “I would first try my best to understand why they are upset. I find it’s helpful to listen carefully to what they’re saying and take notes if needed. This helps me remember details about the situation and how to resolve it. If the customer is still upset after I’ve listened to them, I will apologize for any inconvenience and do whatever I can to fix the problem. For example, if someone wants to return something, I will offer to exchange it or give them a refund.”

7. In what ways have you gone out of your way to help a customer?

This question can help the interviewer understand how you approach customer service and what your priorities are. Use examples from previous work experience to highlight your dedication to helping customers and resolving their issues.

Example: “At my last job, I had a customer who was having trouble with his phone’s touchscreen. He called in several times about this issue, but it wasn’t covered under warranty. I offered to replace the phone for him at no charge, which he accepted. However, when he got home, he realized that the new phone also had a faulty touchscreen. He called me back, and I told him that if he brought the phone back within 30 days, we would replace it again. He did so, and I replaced the phone once more.”

8. What is your availability?

Employers ask this question to make sure you are available for the job. They want someone who can work full-time and be committed to the position. When answering, let them know your availability and when you are not working. If you have a flexible schedule, mention that as well.

Example: “I am currently looking for a full-time position. I am available Monday through Friday from 9 a.m. until 5 p.m. I do not work on weekends, but I am willing to work overtime if needed. My availability is flexible, so I would be able to adjust my schedule if necessary.”

9. If hired, how long do you plan on staying with us?

Employers ask this question to make sure you’re committed to the job. They want employees who are going to stay with them for a long time, so they can get the most out of their training and investment in hiring. Your answer should show that you plan on staying at Boost Mobile for a while. You can talk about your reasons for wanting to work there or how much you enjoy working there.

Example: “I’m looking for a long-term career opportunity, and I think Boost Mobile is a great place to find one. The company culture seems really positive, and I feel like I would fit right in here. I also love the idea of helping people save money on their cell phone bills. I think I could be an asset to the company as we grow.”

10. Have you had any previous experience working in retail?

Retail experience is a valuable asset to any employer. Employers may ask this question to see if you have retail experience and how it relates to the position. If you do not have previous retail experience, consider describing your customer service skills or other relevant work experience that can help you succeed in this role.

Example: “I worked as a cashier at my local grocery store for two years while I was in college. This job helped me develop strong communication and problem-solving skills. It also taught me how to multitask and manage time efficiently. These skills are important when working with customers who need assistance.”

11. What would you say is your greatest strength and weakness?

This question is a common one in interviews. It allows you to highlight your strengths and weaknesses while also showing the interviewer that you are self-aware. When answering this question, it can be helpful to think about what skills you have developed over time or which ones you would like to improve.

Example: “My greatest strength is my ability to work well with others. I am always looking for ways to help others succeed and make sure everyone on my team feels supported. My weakness is that sometimes I get so focused on helping others that I forget to take care of myself. I’ve been working on making sure I set aside some time each day to relax.”

12. Do you consider yourself a leader?

Boost Mobile is a growing company that needs leaders to help guide the team. Employers ask this question to see if you have leadership qualities and how much experience you have in leading others. When answering, think about what makes you a good leader. Share an example of when you led a project or helped someone with their work.

Example: “I definitely consider myself a leader. I’ve been working as a manager at my current job for two years now. In this role, I lead a small team of customer service representatives who answer phones and respond to emails from customers. We also handle any social media inquiries we receive. I enjoy helping my team members learn new things and develop their skills. It’s rewarding to see them succeed.”

13. Would you be willing to relocate if needed?

Employers may ask this question to see if you’re willing to move for a job. If they are looking to hire someone who can relocate, it’s important that you let them know that you would be willing to do so. When answering this question, make sure to mention any factors that might affect your ability to relocate, such as family or financial obligations.

Example: “Yes, I am open to relocating for the right opportunity. My husband and I have talked about moving in the future, but we haven’t decided where yet. We both enjoy living here, but we also want to explore other places. If you were to offer me this position, I would definitely consider accepting it.”

14. What has been your most successful sale?

Boost Mobile is a sales position, so it’s important to show your interviewer that you have experience selling. When answering this question, try to describe the situation and what made it successful.

Example: “My most successful sale was when I convinced my customer to upgrade their phone plan from $30 per month to $50 per month. They were hesitant at first because they didn’t want to spend more money each month, but I explained how the new plan would save them money in the long run. In the end, they decided to upgrade and are still with Boost Mobile today.”

15. Are you able to work nights and weekends?

Boost Mobile is open 24 hours a day, seven days a week. The interviewer wants to know if you’re willing to work these hours and how you feel about working nights and weekends. Your answer should show that you are committed to the job and can handle the schedule.

Example: “I am happy to work any shift as long as it’s within my availability. I understand that Boost Mobile is open all the time, so I’m prepared for this type of schedule. I have worked night shifts before, so I know what to expect. I also think that working at night could be quite fun.”

16. Do you have any experience managing people?

This question can help the interviewer determine your leadership skills. If you have management experience, share a time when you helped someone develop their skills or grow in their role. If you don’t have management experience, you can talk about how you’ve helped others with projects or tasks.

Example: “In my last position as an IT specialist, I was responsible for managing and training new employees on our company’s technology systems. This included creating schedules for them to learn different aspects of the system and providing one-on-one support when they needed it. I found that this approach helped boost employee morale and productivity because they felt more confident in their roles.”

17. What do you know about this company?

This question is a great way to test your knowledge of the company and its culture. It also shows that you have done some research on the organization before coming in for an interview. When answering this question, it’s important to show that you know about the company’s history, products or services and recent news.

Example: “I’ve been using Boost Mobile since I was in high school. I remember when they first came out with their unlimited plans and how much more affordable they were than other carriers at the time. Since then, I’ve followed the company as they’ve continued to innovate and offer new ways to save money on cell phone service. I’m excited to be here today because I think I can bring my experience and skills to help boost sales even further.”

18. What would you do if a coworker was not performing their duties as they should?

This question is a way for the interviewer to assess your leadership skills and how you would handle a situation where someone on your team was not performing their job duties. In your answer, demonstrate that you are willing to hold others accountable for their actions and provide constructive feedback when necessary.

Example: “If I noticed a coworker wasn’t doing their job as they should, I would first approach them in private to discuss my concerns. If they were aware of the issue but unable to fix it, I would ask if there was anything I could do to help them complete their tasks. If they weren’t aware of the problem or didn’t know how to fix it, I would offer to train them on what they needed to do.”

19. When were you last faced with a challenging situation? How did you handle it?

This question is a great way to assess your problem-solving skills. When answering this question, it can be helpful to describe the situation and how you overcame it.

Example: “When I was working as an assistant manager at my previous job, we were having some issues with our inventory system. It wasn’t accurately recording all of our sales, so we couldn’t tell if we were making enough money to stay in business. We had to manually count every sale for two weeks until we could get the software fixed. This was challenging because we didn’t have time to do anything else while counting sales. However, I worked with my team to make sure everything ran smoothly during that time.”

20. Which phone carrier do you use? Why?

This question is a great way to see if you are familiar with Boost Mobile. It also shows the interviewer that you have used their company’s services in the past and can compare them to other carriers. When answering this question, it can be helpful to mention something specific about your experience with Boost Mobile or how you like using their service over others.

Example: “I use Boost Mobile because I find their plans to be very affordable. In my last job, I was responsible for managing our company phone plan budget, so I always looked for the best deals on cell phones. I found that Boost Mobile had some of the lowest prices while still offering quality service.”