Resume

Branch Manager Resume Example & Writing Guide

Use this Branch Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Branch managers are the face of their company in the community, overseeing day-to-day operations at local branches and helping manage the relationship between headquarters and their team members on the ground. Branch managers are often the first point of contact between a bank or insurance company and its customers. If you’re looking for a job that gives you the opportunity to build relationships with clients and help them with their financial needs, consider branching out into branch management.

The best way to land a branch manager role is to write a stellar resume that showcases your talents and experience. Here are some tips and an example to help you do just that.

James Smith
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Driven and experienced branch manager with a record of success in developing and leading teams to achieve performance goals. Demonstrates a deep understanding of sales, operations, and customer service principles. Excels at creating a positive work environment that motivates employees to provide excellent service.

Education
Governors State University Jun '10
B.S. in Business Administration
Experience
Company A, Branch Manager Jan '17 – Current
  • Managed a team of 5 sales associates and oversaw the day-to-day operations of the branch, including hiring, training, coaching, scheduling, and performance management.
  • Developed and implemented strategies to increase revenue in order to meet or exceed budget goals for each month/quarter.
  • Provided customers with exceptional customer service by listening carefully to their needs and providing solutions that fit within their financial capabilities.
  • Maintained knowledge of all products offered through ongoing product training as well as researching new products & services available in the marketplace.
  • Tracked daily progress towards monthly/quarterly goals using Salesforce CRM software and provided regular updates on progress to upper management.
Company B, Branch Manager Jan '12 – Dec '16
  • Developed a strategic plan to increase sales and profit by 25% within the first year of taking over as branch manager
  • Conducted weekly meetings with all employees to discuss goals, progress and any issues that needed to be addressed
  • Managed a team of 15+ employees while maintaining an 85% employee satisfaction rating
  • Improved customer service by implementing new training programs for staff members on how best to interact with customers
  • Reduced operating costs by 10% through negotiating better deals with vendors and suppliers
Company C, Bank Teller Jan '09 – Dec '11
  • Processed transactions on the computer and assisted customers with balance inquiries, deposits, withdrawals, and account maintenance.
  • Operated a cash vault to receive and disburse currency through the bank’s operational channels.
  • Maintained required knowledge of products and services available at the branch location as well as general banking concepts such as interest rates, lending practices etc.
Certifications
  • Certified Manager (CM)
  • Certified Financial Planner (CFP)
  • Chartered Life Underwriter (CLU)
Skills

Industry Knowledge: Customer Service, Scheduling, Team Management, Inventory Management, Safety, Risk Management, Liability, Compliance, Sales
Technical Skills: Microsoft Office Suite, Salesforce, Google Drive, QuickBooks, SAP
Soft Skills: Communication, Customer Service, Leadership, Conflict Resolution, Teamwork, Problem Solving, Time Management, Self-Motivation

How to Write a Branch Manager Resume

Here’s how to write a branch manager resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will see. And they’re the best way to showcase your experience and qualifications.

So it’s important to use them to their full potential. And that means using them to describe your accomplishments and results. So rather than saying you “managed branch operations,” you could say you “increased sales by 15% in first six months as manager, resulting in $1.2 million in new revenue.”

The second bullet point is much more powerful because it provides specific numbers and details about what you did and the results of your work.

Related: What Is a Branch Manager? How to Become One

Identify and Include Relevant Keywords

When you apply for a branch manager role, your resume goes through an applicant tracking system (ATS). This system will scan your resume for certain keywords related to the position. If your resume doesn’t include enough of the right keywords, the ATS might automatically reject your application.

To increase your chances of getting an interview, make sure to include keywords throughout all sections of your resume. Here are some of the most commonly used keywords for branch manager positions:

  • Banking
  • Credit
  • Commercial Banking
  • Portfolio Management
  • Retail Banking
  • Credit Analysis
  • Finance
  • Loans
  • Commercial Lending
  • Risk Management
  • Treasury Management
  • Banking
  • Financial Analysis
  • Retail Banking Operations
  • Sales
  • Consumer Lending
  • Business Relationship Management
  • Mortgage Lending
  • Loan Origination
  • Investment Banking
  • Credit Risk
  • Investment Banking
  • Branch Management
  • Retail Banking Operations
  • Business Analysis
  • Leadership
  • Team Leadership
  • Customer Service
  • Marketing
  • Management

Showcase Your Technical Skills

As a branch manager, you are responsible for the day-to-day operations of your branch and the staff who work in it. In order to be successful in this role, you need to be proficient in a variety of systems and procedures. Recruiters are looking for branch managers who are skilled in programs like Microsoft Office Suite, customer relationship management (CRM) software, and financial reporting software. Additionally, it is important that branch managers are familiar with the policies and procedures of the company and the industry in which they operate.

Related: How Much Does a Branch Manager Make?

Remember The Basics

As you’re writing your resume, you’ll want to keep a few basic guidelines in mind.

Create Scannable Sections

You should format your resume in a way that makes it easy to read and understand. This includes using left-aligned text, regular font size, and limited use of bolding, italics, and all-caps. You should also try to use no more than two lines per bullet point and have a separate skills section. Finally, make sure your formatting is consistent throughout the document.

Be Concise

There is no set length for a resume, but a one-page resume is ideal for anyone who is new to the workforce or doesn’t have a lot of experience. If you have more experience than that, you can go up to two pages, but be selective about the information you include. Remember to tailor your resume to the specific job you are applying for.

Check Your Work

Proofreading your resume is important to make sure it looks its best. Spelling mistakes, punctuation mistakes, and grammatical mistakes can all be easily corrected with a careful eye. Having someone else proofread your resume is also helpful, as they can catch mistakes that you may have missed.

Consider a Summary

A resume summary statement is an excellent way to introduce yourself to potential employers and explain how your skills and experiences make you the perfect candidate for the job. When writing your summary, be sure to focus on your best skills and experiences, and make it clear what you’re hoping to do next. Keep it brief and to the point, and you’ll be sure to make a great impression.

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