20 Broadly Interview Questions and Answers

Broadly is a technology company that provides customer relationship management (CRM) software for small businesses. The company’s software is designed to help businesses manage their customer relationships, including contact information, customer service requests, and sales data.

If you’re interviewing for a job at Broadly, you can expect to be asked questions about your experience with customer service, your knowledge of CRM software, and your ability to work with sales data. In this article, we’ve compiled a list of sample Broadly interview questions and answers to help you prepare for your interview.

Broadly Interview Process

The interview process at Broadly is thorough and efficient, designed to ensure that both the company and the candidate are a good fit for each other. The process begins with a phone screening with a recruiter, followed by 4 interviews with different members of the Broadly team. These interviews are conducted either in person or via Zoom, and last for 30 minutes each. Finally, there is a meet and greet with other employees, allowing the candidate to get a feel for the company culture. The entire process takes around 3 weeks.

1. What is your experience with sales?

This question is a great way to see how you apply your skills and experience in the workplace. When answering this question, it can be helpful to mention any sales awards or recognition you have received. It can also be beneficial to discuss what you learned from previous experiences with sales.

Example: “In my last position as an account manager for a software company, I was responsible for managing multiple clients at once. This required me to use my communication and negotiation skills to find solutions that worked best for both parties. In one instance, I had a client who wanted to cancel their contract because they were unhappy with our product. After speaking with them about their concerns, we were able to come up with a solution that made everyone happy.”

2. How would you describe your communication style?

This question can help the interviewer understand how you interact with others and whether your communication style is a good fit for their organization. Describe your communication style in relation to the job description, emphasizing any skills that are relevant to the role.

Example: “I consider myself an empathetic communicator who values collaboration. I enjoy working with others to find solutions to problems or challenges. In my last position, I was part of a team that worked on developing new marketing strategies for our company’s products. During one meeting, we were discussing different ways to reach customers through social media channels. One member of the team suggested using influencers to promote our brand. We discussed this idea as a group and came up with several other ideas before deciding to try it.”

3. Tell me about a time that you failed, what did you learn from it?

This question is a great way to learn more about how you respond to failure. It can also show the interviewer that you are willing to take responsibility for your actions and learn from them. When answering this question, it’s important to be honest and highlight what you learned from the experience.

Example: “When I first started working in my current role, I was very eager to impress my manager. One day, she asked me to complete a task by the end of the day, but I didn’t get it done until later that night. She was upset with me, and I felt terrible. After that, I made sure to always communicate when I would have something done so I could avoid upsetting her again.”

4. Do you have any questions for us?

This question is a great opportunity to show your interest in the position and company. Interviewers often ask this question because they want you to feel comfortable asking them any questions you have about the role, their expectations or the company culture. Before your interview, make a list of three to five questions that you would like answered. Make sure these are relevant to the job description and the organization’s goals.

Example: “Yes, I do. First, I am very interested in learning more about how you measure success for this position. Second, I was wondering if there were opportunities for advancement within this department. Finally, I would love to know more about what it’s like to work here.”

5. Why do you want to work at Broadly?

This question can help the interviewer determine your level of interest in the position and whether you have done any research on the company. Your answer should include a few reasons why you are excited about this role, including what attracted you to Broadly as an employer and what aspects of the job listing you find most appealing.

Example: “I am passionate about women’s rights issues and equality for all people. I saw that Broadly is a publication that focuses on these topics, which makes it unique from other publications. I also like how Broadly covers stories that may not be covered by mainstream media outlets. I think my background in investigative journalism would be a great fit for this role.”

6. What are some of the most important qualities for someone in sales?

This question can help the interviewer determine your understanding of what it takes to succeed in sales. When answering, you can list qualities that are important for any type of job and how they apply to a career in sales.

Example: “The most important quality for someone in sales is confidence. You need to be confident in yourself and your product or service so that you can convince others to buy from you. Another important quality is patience. Sales often take time, so you have to be patient with clients as you work through the sales process. Honesty is also an important quality because you’re selling something to other people. If you’re not honest about your product or service, you could lose credibility.”

7. What were your responsibilities at your previous job?

This question is a great way to learn more about the candidate’s experience and skills. It also helps you determine if they are qualified for your open position. When answering this question, it can be helpful to include what you enjoyed most about your previous job.

Example: “At my last job, I was responsible for creating social media content that would engage our audience. I also created blog posts on our website and helped with marketing strategies. My favorite part of the job was coming up with new ideas for engaging our audience. I love learning about different ways to reach people through social media.”

8. Tell me about a time when you had to make an important decision without consulting anyone else.

This question can help an interviewer determine how you make decisions and whether you are able to think independently. It can also show them that you have the confidence to make important choices on your own. When answering this question, it can be helpful to provide specific details about the decision-making process you used and what factors influenced your choice.

Example: “When I was working as a sales associate at a clothing store, my manager asked me to choose which of two outfits would sell better in our store. I thought carefully about who our typical customer was and considered the colors and styles of each outfit. In the end, I chose the outfit that I felt most customers would prefer.”

9. Describe your leadership style.

Employers ask this question to learn more about your management style and how you would fit into their company culture. When answering, think about the leadership styles you’ve seen in action and describe them briefly. You can also talk about what kind of leader you are and how that fits with the other types you mentioned.

Example: “I have worked for leaders who were democratic, authoritative and laissez-faire. I find that my own leadership style is a mix of all three. I am very open to hearing everyone’s opinions on an issue, but once we make a decision, I expect everyone to support it. I believe that if people feel like they’re being heard, they’ll be more likely to follow through on our plans.”

10. How does the idea of working in a startup environment appeal to you?

This question is an opportunity to show your enthusiasm for the role and company. It’s also a chance to explain why you’re interested in working at a startup, which can be different from working at a larger corporation.

Example: “I’m excited about this position because I’ve always wanted to work in a startup environment. I think it would be exciting to see how a new business grows and develops. I like being part of something that has potential but isn’t proven yet. I’m confident that I have the skills and experience to help make this company successful.”

11. What is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your greatest strengths are so that you can use them on the job. They also want to know about any weaknesses so that you can work on improving them. When answering this question, think of two or three things that you’re proud of and two or three areas where you could improve.

Example: “My greatest strength is my ability to multitask. I am able to manage many projects at once without getting overwhelmed. My weakness is that sometimes I get too focused on details rather than seeing the big picture. This has improved over time as I’ve gained more experience.”

12. What type of company culture do you enjoy working in?

Employers ask this question to see if you would be a good fit for their company culture. They want employees who will enjoy working with the team and help foster an enjoyable work environment. Before your interview, research the company’s website or social media pages to learn more about their values and goals. Answer honestly about what type of company culture you prefer and how it aligns with theirs.

Example: “I have always enjoyed working in a fast-paced environment where everyone is focused on achieving the same goal. I find that when people are all working toward the same thing, they tend to get along better and support each other. In my last position, we had monthly competitions between departments to see which one could sell the most products. It was fun to watch our sales increase every month as we all worked together.”

13. Tell me about a time when you had to deal with a difficult customer or situation.

Interviewers may ask this question to see how you handle conflict. They want to know that you can remain calm and professional in challenging situations. In your answer, try to focus on the steps you took to resolve the situation.

Example: “In my previous role as a customer service representative, I had a customer who was very upset about their recent purchase. The customer claimed they never received the item they ordered, but when I looked at our records, it showed that they did receive the item. When I asked for more information, the customer said they didn’t like the product and wanted a refund. I explained that we only offer refunds if an item is damaged or defective. After talking with the customer further, I discovered that they were actually unhappy with the color of the item. We ended up offering them a discount on another item.”

14. Are you comfortable using technology?

Technology is an important part of many jobs, including those in the media industry. Employers ask this question to make sure you have experience using technology and are comfortable with it. Before your interview, try to think about a time when you used technology to solve a problem or complete a task.

Example: “I am very comfortable using technology. In my last job as a reporter for a local newspaper, I had to use various types of technology every day. I was responsible for writing articles, taking photos and recording video. I also had to use social media platforms like Twitter and Facebook to share our stories online. I’m familiar with most popular software programs and can learn new ones quickly.”

15. What would you say is your ideal work environment?

Employers ask this question to see if you would be a good fit for their company culture. They want employees who will enjoy working there and stay with the company for a long time. Before your interview, research the company’s website or social media pages to learn about their work environment. Think about what you like about it and how you are similar to that environment.

Example: “I love working in an open office space where everyone can collaborate and share ideas. I think it is important to have access to my coworkers at all times so we can bounce ideas off each other and help one another when needed. I also really value having a mentor who has more experience than me. I am always willing to take advice from someone who knows more than me.”

16. We need our sales team members to be able to work independently. Would this be something you would be able to do?

This question is designed to determine if you are a good fit for the company culture. The interviewer wants to know that you can work independently and still be successful in your role. Use examples from previous jobs where you were able to complete tasks without much oversight.

Example: “I am very comfortable working independently, especially when I have clearly defined goals and expectations. In my last position, I was tasked with finding new clients through cold calling. I had no problem reaching out to potential customers and setting up meetings. After three months of cold calling, I found enough leads to hire two additional salespeople.”

17. We want our sales team members to be self-starters who can take initiative. Can you give an example of when you did this?

This question is an opportunity to show your potential employer that you are a self-starter who can take initiative and work independently. When answering this question, it can be helpful to think of a time when you took the lead on a project or task without being asked to do so.

Example: “At my previous job, I noticed that our website wasn’t mobile friendly. This was causing us to lose customers because they couldn’t find us easily on their phones. So, I created a plan for how we could make our website more mobile friendly. Then, I presented my idea to my manager and she approved it. I worked with a developer to implement my plan and now our website is fully mobile friendly.”

18. Have you ever worked on a project where you disagreed with your manager? How did you handle it?

This question can help an interviewer understand how you handle conflict and disagreements at work. It can also show them how you communicate with your manager or other leaders in the company. In your answer, try to explain what caused the disagreement and how you resolved it.

Example: “In my last role as a graphic designer, I disagreed with my manager about which fonts we should use on our website. My manager wanted to use more traditional fonts while I preferred using more modern ones. We discussed our opinions for several minutes before deciding to compromise by using both types of fonts on different pages of the website.”

19. How would you approach a potential client?

This question can help an interviewer understand how you would interact with clients and customers. Use your answer to highlight your customer service skills, communication abilities and ability to work under pressure.

Example: “I would first introduce myself as the person responsible for their account. I would then ask them what they were looking for in a social media platform and if they had any questions about our services. If they didn’t have any questions, I would explain our pricing structure and benefits of using our company. If they did have questions, I would do my best to answer them thoroughly so that they felt comfortable moving forward.”

20. Give me an example of a time when you used data to support your argument.

This question is a great way to show your analytical skills and how you can use data to support an idea. When answering this question, it’s important to remember that the interviewer wants to see your critical thinking skills.

Example: “In my last role as a marketing manager, I was tasked with creating a new campaign for our company’s product. My team and I were trying to decide on what type of messaging would be most effective for our target audience. We decided to conduct some research by surveying customers who had recently purchased our product. After analyzing the results, we found that many customers were looking for more information about the product online. This led us to create a content marketing strategy where we created blog posts and videos to help educate consumers.”