20 BSI Interview Questions and Answers

BSI Group is a multinational business services company that provides standards-related services to businesses around the world. The company is best known for its work in developing and maintaining international standards, but it also provides a range of other services such as training, certification, and consultancy.

If you’re hoping to land a job with BSI Group, you’ll need to be prepared to answer some specific interview questions about the company and its work. In this article, we’ll give you some examples of the types of questions you might be asked, as well as some tips on how to answer them.

BSI Interview Process

The interview process at BSI is generally positive, with most reviewers finding it to be fair, streamlined, and efficient. However, some candidates have found the process to be frustrating, especially when interviews are rescheduled or cancelled last-minute. Overall, the interview process usually consists of a phone screen followed by one or more in-person interviews. In some cases, candidates may also be asked to give a presentation as part of the interview process.

1. Why are you interested in working at BSI?

This question is a great way for the interviewer to learn more about your background and why you are interested in working at BSI. It’s important to show that you have done research on the company, its values and what it offers employees.

Example: “I am very excited to be interviewing for this position because I believe BSI Group would be an excellent place to continue my career. I’ve read about the company culture and how much they value their employees. I think I could really thrive here as part of the team.”

2. Tell me about a time when you had to deal with an angry client, how did you handle it?

This question is a great way to assess your customer service skills. It’s important that you show the interviewer how you can handle difficult situations with clients and remain calm.

Example: “I once had a client who was upset because they didn’t receive their order on time. I listened to what they were saying, apologized for any inconvenience and explained why it happened. They seemed satisfied with my explanation and said they would be willing to give us another chance.”

3. How do you think the internet has impacted sales practices?

This question is a great way to assess your knowledge of the impact technology has had on business practices. It also allows you to discuss how you have used the internet in your previous roles.

Example: “The internet has completely changed the sales process, and I think it’s for the better. In my last role as an account manager at XYZ Company, we were able to use social media platforms like Facebook and Twitter to reach our target audience. We found that by using these tools, we could increase our sales by 20% within six months.”

4. What is your experience working on large enterprise accounts?

This question can help the interviewer determine if you have experience working on projects that require a high level of attention to detail and accuracy. Use examples from your past work history or describe what it would be like for you to work on large enterprise accounts.

Example: “In my previous role, I worked with several large enterprises including Fortune 500 companies. In this position, I was responsible for ensuring all client requests were met within deadlines and maintaining accurate records of all project documentation. This helped me develop my time management skills and learn how to prioritize tasks effectively.”

5. Describe a time where you made a sale that was not easy.

This question is a great way to show your problem-solving skills and ability to overcome challenges. When answering this question, it can be helpful to describe the steps you took to make the sale and how you overcame any obstacles that were in your way.

Example: “When I was working as an account manager for my previous employer, we had a client who wanted us to create a new website for them. They also wanted us to update their current site with more content. We quoted them $5,000 for both projects. The client said they would think about it and get back to us. A few days later, they called us back and said they only wanted us to update their existing site. We told them we could do that for $2,500. They agreed to our price and hired us.”

6. How would you describe yourself as a manager?

This question is a great way to assess your management style and how you would fit into the company’s culture. When answering this question, it can be helpful to describe yourself as a leader who values teamwork and collaboration.

Example: “I am an empathetic manager who believes in empowering my team members to make decisions that are best for their clients. I believe that by giving my employees autonomy over their work, they will feel more invested in their projects and perform at their highest level. As a result, I have found that my teams consistently exceed expectations.”

7. Do you have any questions for us?

This is a common question that an interviewer asks to see if you have any questions about the position or company. It’s important to show your interest in the role and organization by asking thoughtful, relevant questions.

Example: “I am very interested in this position because of my background in quality assurance. I noticed on your website that BSI Group has a dedicated QA department. I would like to know more about what it does and how it helps other departments within the business.”

8. Are you comfortable traveling up to 50% of the year?

BSI is a global company that requires its employees to travel frequently. This question helps the interviewer determine if you are comfortable with this aspect of the job and how often you would need to travel. If you have concerns about traveling, it’s important to address them in your answer.

Example: “I am very comfortable with frequent travel. In my previous position, I was required to travel up to 50% of the year. While this can be challenging at times, I enjoy meeting new people and learning more about different cultures. I find that I learn something from every trip I take.”

9. If we were to look through your email inbox, what would we find?

This question is a way for the interviewer to get an idea of your organizational skills and how you handle emails. It’s important to show that you can keep track of your inbox, respond to emails in a timely manner and file away messages appropriately.

Example: “I would find several folders with different labels such as ‘to-do,’ ‘in progress’ and ‘completed.’ I also have a folder where I store all my receipts so I can easily access them when needed.”

10. What is your experience managing and growing business relationships?

This question is a great way to assess your interpersonal skills and ability to work with others. When answering this question, it can be helpful to highlight how you have helped grow relationships in the past.

Example: “In my previous role as an account manager for a software company, I was responsible for managing our client relationships. This included communicating regularly with clients about their needs and concerns, providing them with regular updates on projects and ensuring they were happy with the services we provided. In my current role as a project manager, I am still responsible for maintaining strong business relationships with clients. However, I also manage a team of employees who are responsible for building these relationships.”

11. What makes a successful account manager?

Account managers are responsible for managing client relationships and ensuring the company meets its sales goals. Your answer should show that you understand what it takes to be a successful account manager. You can describe your own experience as an account manager or discuss the qualities of a good one.

Example: “A successful account manager is someone who has strong communication skills, problem-solving abilities and attention to detail. They also have excellent time management skills so they can meet deadlines while still providing quality customer service. Account managers need to be able to work independently but also collaborate with other team members. I think these are all important qualities in any professional.”

12. Give me an example of when you were able to successfully persuade someone to see things your way at work.

This question is a great way to show your communication skills and ability to work with others. When answering this question, it can be helpful to think of a time when you had to convince someone of something that was important to the company or organization.

Example: “At my previous job, I worked as an administrative assistant for a small marketing firm. One day, one of our clients called in asking if we could change their logo because they didn’t like it anymore. I explained to them that changing a logo would cost thousands of dollars and take weeks to complete. They were still adamant about wanting a new logo, so I asked if they would consider a compromise. We agreed on creating a secondary logo that they could use on social media platforms.”

13. What has been your greatest achievement in sales so far?

This question is a great way to learn more about your potential new colleague and their career. It can also help the interviewer decide if you are a good fit for the company culture. When answering this question, it’s important to highlight an achievement that shows your sales skills and abilities.

Example: “My greatest achievement in sales so far was when I closed a deal with a client who had been avoiding our calls for months. I knew they were interested in what we offered, but they kept putting us off. So, I called them every day at 9 am until they finally agreed to meet with me. After three weeks of calling, they finally gave in and signed on as one of our clients.”

14. Tell us about a time when you had to adapt quickly to change. Did you embrace it or resist it?

This question is a great way to learn more about your potential colleague’s ability to adapt and change. It also helps employers understand how you might react to their company culture, which can vary from one business to another.

Example: “When I first started my career as an engineer at a small firm, the company was bought out by a larger corporation. The new management team had different ideas for how they wanted things done, including changing our entire engineering department into a software development team. At first, I was resistant to the idea of switching careers, but after talking with my manager, I realized that this could be a good opportunity for me to grow in my field.”

15. Tell me about a situation where you had to prioritize tasks. Which ones did you choose and why?

This question is a great way to assess your time management skills. It also shows the interviewer how you make decisions and what factors you consider when making choices.

Example: “In my previous role, I had to prioritize tasks on a daily basis. One of my main priorities was always meeting deadlines for projects. Another priority was ensuring that all employees were able to complete their work in a timely manner. If there was an emergency or something urgent came up, I would adjust my schedule accordingly.”

16. What type of environment motivates you most?

This question is a great way to learn more about your potential new coworker. It can help you understand what type of work environment they prefer and how it might affect their performance.

Example: “I thrive in an environment where I have the freedom to make my own decisions, but also know that there are people who will support me if I need advice or guidance. I find that this balance between independence and collaboration allows me to be at my best. In fact, I think that’s why I enjoy working for BSI Group so much.”

17. When have you failed in your career? How did you respond to this failure?

This question is designed to assess your ability to learn from mistakes and how you respond to failure. It also helps the interviewer understand what challenges you’ve faced in your career so far, which can help them determine if you’re ready for a new challenge with their company.

Example: “I once made an error on a project that cost my employer $10,000. I was devastated by this mistake, but I immediately went to my manager and explained what happened. They were understanding of the situation and gave me another chance. Since then, I have worked hard to ensure that I never make that same mistake again.”

18. Can you give me an example of a time you have worked well under pressure?

This question is a great way to assess your ability to handle stress and pressure. When answering this question, it can be helpful to describe a specific time you faced a stressful situation and how you overcame the challenge.

Example: “In my last role as an IT specialist, I was tasked with updating our company’s software before a major event. The software update required me to work overtime for several days in a row. While working under these conditions was challenging, I knew that if I didn’t complete the task on time, it could have resulted in lost revenue for the company. I worked hard to ensure I met all deadlines.”

19. How important is it for a company to be sustainable?

The interviewer may ask this question to assess your knowledge of the company’s values and commitment to sustainability. Your answer should show that you understand how important it is for a business to be sustainable, as well as why it’s beneficial.

Example: “I think it’s very important for businesses to be sustainable because it helps them reduce their environmental impact while also saving money. For example, BSI Group has implemented many environmentally friendly practices in its operations, such as recycling materials and using renewable energy sources. These practices have helped the company save money on waste disposal and utility costs.”

20. Tell me about a time you had to fire someone, what happened?

This question is a common one in interviews, and it’s important to be honest. You can use this opportunity to show your leadership skills by explaining how you handled the situation with compassion and professionalism.

Example: “I had to fire an employee once who was consistently late for work. I met with him privately and explained that his tardiness was affecting the rest of the team. He promised he would try harder, but after two more instances of being late, I had no choice but to let him go. It was difficult because I liked him as a person, but I knew it was best for the company.”