20 Buffalo Wild Wings Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Buffalo Wild Wings.

As the world’s largest casual dining chain, Buffalo Wild Wings is always looking for talented and passionate individuals to join their team. If you’re interested in working for this company, you’ll need to be prepared to answer some specific interview questions.

In this guide, we’ll give you some tips on how to answer common Buffalo Wild Wings interview questions. We’ll also provide sample answers to help you prepare for your interview.

Buffalo Wild Wings Interview Process

The interview process at Buffalo Wild Wings can vary depending on the position you are applying for. For entry-level positions, such as Server, Line Cook, Cashier, and Bartender, the interview process is typically fairly straightforward and consists of one or two interviews with a manager. For management positions, such as General Manager, the interview process may be more extensive and include multiple rounds of interviews with different members of the management team. Overall, the interview process is generally not too difficult, although the questions can vary significantly depending on the position you are interviewing for.

1. Have you ever worked in a fast-paced work environment?

Buffalo Wild Wings is a fast-paced restaurant that serves customers quickly. The interviewer wants to know if you have experience working in this type of environment and how well you can handle it. Use examples from previous work experiences where you had to multitask or perform tasks under pressure.

Example: “I worked as a server at a busy restaurant for three years, so I am used to the fast pace of the job. However, I also understand that there are different types of fast-paced environments. In my last position, we were short-staffed one night, which meant I was running around trying to help everyone who needed something. It was definitely more stressful than usual, but I handled it well.”

2. Describe your customer service style.

Buffalo Wild Wings is a restaurant, so customer service skills are important. Employers ask this question to make sure you have the right personality for their company. They want someone who can be friendly and helpful while also being professional. When answering this question, think about what your typical day looks like at work. What do you enjoy doing? How would you describe your style of customer service?

Example: “I love interacting with customers. I find it rewarding when I can help them have a great experience. In my last job, I was often the first person that customers interacted with. I always greeted them with a smile and asked how they were doing. If they needed anything, I made sure to get it for them as quickly as possible. I am very empathetic and try to understand what the customer needs. This helps me provide excellent service.”

3. Provide an example of a time when you went above and beyond for a customer.

Buffalo Wild Wings is a restaurant that serves food and drinks to customers. As such, the company wants employees who are willing to go above and beyond for their customers. This question helps employers determine if you have this quality. In your answer, explain what motivated you to do more than was required of you.

Example: “When I worked at my previous job as a server, one customer came in every day after work. He would order the same thing each time, but he never tipped me. After about two weeks of this, I decided to talk to him about it. When I asked why he wasn’t tipping me, he said he didn’t have any cash on him. I told him not to worry about it, and I’d put his next meal on the house. The following week, he left me a 20% tip.”

4. Do you have experience taking food orders?

Buffalo Wild Wings is a restaurant that serves food, so it’s important to have experience taking orders. This question helps the interviewer determine if you’re qualified for this position and how much experience you have in customer service. Use your answer to highlight your communication skills and ability to multitask.

Example: “I’ve worked as a server at two different restaurants where I took food orders from customers. In my last role, I was responsible for taking orders over the phone while also helping walk-in customers. I find that having multiple responsibilities makes me more efficient because I can focus on one task at a time. I’m able to provide excellent customer service by listening carefully to what each customer wants.”

5. What do you know about Buffalo Wild Wings’ menu items?

This question is a great way to test your knowledge of the restaurant’s menu and its offerings. It also shows that you have experience eating at Buffalo Wild Wings, which can be beneficial if you’re applying for a server position. When answering this question, it can be helpful to mention a few items from each category on the menu.

Example: “I’ve had many different types of wings in my life, but I think Buffalo Wild Wings’ are some of the best. My favorite type of wings are the boneless honey barbecue wings because they’re so flavorful and easy to eat. I also love the chicken fingers because they’re crispy and delicious. The burgers here are also really good, especially the bacon cheddar burger.”

6. How would you describe yourself as a team member?

Buffalo Wild Wings is a team-oriented environment, so the hiring manager may ask this question to see if you’re willing to work with others. In your answer, try to show that you value teamwork and collaboration. You can also mention any specific skills or experiences that make you a good teammate.

Example: “I am an extremely hard worker who always strives for excellence. I’m also very friendly and easygoing, which makes me great at building relationships with my coworkers. I have excellent communication skills, so I’m always able to share ideas and feedback with my teammates. I think these qualities make me a valuable member of any team.”

7. Would you be comfortable working around hot ovens, grills, fryers, etc.?

Buffalo Wild Wings is a fast-paced environment where employees are often moving around to complete tasks. The interviewer wants to make sure you’re physically capable of working in this type of environment and that you don’t have any health conditions that would prevent you from doing so. If you answer yes, explain why you feel comfortable working in these conditions.

Example: “I’ve worked in kitchens before, so I’m used to the heat. In fact, I find it energizing. I also understand how important safety is when working with hot equipment, so I am always careful when using these tools.”

8. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability. They may also want to know if you have any conflicts with their current staff members’ schedules. In your answer, be sure to mention which days and times you are available to work. If you have any specific requirements or preferences, such as needing weekends off, let them know.

Example: “I am available to work every day of the week except Sunday. I prefer working from 4 p.m. until close on weekdays and from 2 p.m. until close on weekends.”

9. Are you able to lift 50 lbs. or more if needed?

Buffalo Wild Wings servers often need to lift heavy trays of food and drinks. Employers ask this question to make sure you are physically capable of doing the job. Before your interview, try lifting a tray with 50 pounds or more. Show that you can do it without any issues. If you have never lifted anything quite so heavy before, explain what your physical capabilities are.

Example: “I am able to lift 50 lbs. or more. I worked as a server at a restaurant where we had to carry large trays of food. I was always one of the fastest servers because I could easily balance multiple plates on my arms.”

10. Tell me about a time you had to deal with a difficult customer situation. How did you handle the situation?

Buffalo Wild Wings is a restaurant that serves food and drinks to customers. As such, you may occasionally have to deal with difficult customers. Employers ask this question to make sure you know how to handle these situations. They want to see that you can remain calm and professional in these situations. In your answer, try to explain what steps you took to resolve the situation.

Example: “I once had a customer who was upset because they didn’t get their order right. I apologized for the mistake and offered them a free drink on me. This seemed to appease them, and they left without causing any more problems. I think it’s important to be kind but firm when dealing with difficult customers. Showing empathy can help diffuse the situation.”

11. Are you prepared to work on weekends and holidays if necessary?

Buffalo Wild Wings is a popular restaurant chain that often experiences high customer traffic. As such, employees may be required to work on weekends and holidays. Interviewers ask this question to ensure you are prepared for the extra hours needed to keep up with business during peak times. In your answer, explain that you understand the role will require weekend and holiday work. Explain that you are willing to do whatever it takes to help the company succeed.

Example: “Yes, I am prepared to work on weekends and holidays if necessary. I know Buffalo Wild Wings is a popular place to eat, so I’m aware of the extra time commitment that comes with working here. I am committed to doing whatever it takes to make sure customers have an enjoyable experience. I also want to ensure that my coworkers can enjoy their time off as well.”

12. We want our servers to be very knowledgeable about our products. How would you get up to speed quickly?

Buffalo Wild Wings wants to know that you’re going to be able to learn their menu and specials quickly. They want servers who are excited about the food they serve, so it’s important to show your passion for Buffalo Wild Wings in your answer.

Example: “I love Buffalo Wild Wings’ wings! I would start by reading through the entire menu online before my first day of work. Then, when I arrive at work, I’d ask a manager or bartender if there were any new items on the menu that I should know about. I’d also ask them what some of their favorite dishes are.”

13. If hired, what would be your approach to designing a marketing strategy for our location?

Buffalo Wild Wings is a popular restaurant chain that needs to attract new customers. The hiring manager may ask this question to see if you have experience creating marketing strategies for restaurants and other businesses. In your answer, explain how you would use data to create an effective strategy. Explain the steps you would take to research customer preferences and analyze what has worked in the past.

Example: “I would start by analyzing our current customer base. I would look at who they are, where they live and what their interests are. Then, I would compare this information with similar data from other Buffalo Wild Wings locations. This will help me understand which types of customers visit each location most often. Next, I would develop a plan to target these specific groups of people online and through social media.”

14. How well do you work under pressure?

Buffalo Wild Wings is a fast-paced environment where you may be responsible for serving multiple tables at once. Employers ask this question to make sure you can handle the pressure of working in such an environment. In your answer, share how well you work under pressure and what strategies you use to stay calm and focused when things get busy.

Example: “I thrive under pressure because I know that it means business is good. When there are more customers than servers, I take pride in my ability to help my coworkers by taking on additional tasks. For example, if one server has too many orders, I’ll volunteer to deliver food or drinks to their tables so they have more time to focus on fulfilling orders.”

15. Tell us why you want to work at Buffalo Wild Wings.

This question is a great way for employers to learn more about your personality and values. They want to know that you are passionate about the restaurant industry, enjoy working with customers and have experience in customer service roles. When answering this question, make sure to highlight any personal experiences you’ve had at Buffalo Wild Wings locations.

Example: “I love Buffalo Wild Wings because of the delicious food and fun atmosphere. I also appreciate how much they care about their employees. My friend worked here as a server while going through some tough times, and the management team was so supportive and helpful. She ended up getting promoted to hostess, and she’s doing really well now.”

16. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

Buffalo Wild Wings is looking for candidates who can think critically and solve problems. This question allows you to show your problem-solving skills by describing a time when you had to analyze a situation, gather information and make a decision that benefited the company or organization.

Example: “When I worked as a server at a restaurant, there was an occasion where a customer ordered a steak but did not want any sides with it. When I brought out their food, they were upset because they wanted fries with their meal. I explained to them that we could not give them fries without charging them extra since they already paid for the meal. They were unhappy about this but eventually agreed to pay for the additional side of fries.”

17. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

Buffalo Wild Wings is a company that values teamwork and collaboration. As such, they want to know how you will handle conflict in the workplace. This question can help them determine if you are able to work with others and resolve issues. In your answer, try to show that you have good communication skills and problem-solving abilities.

Example: “In my last position as a server, I was working on a team project with two other servers. We were all responsible for bringing in a certain amount of sales each night. One night, one of my teammates forgot to bring in some of their sales. When we met later that week to discuss our sales, I brought up the issue. My teammate apologized and explained why it happened. They also committed to making sure it wouldn’t happen again.”

18. Why should we hire you instead of someone else?

Employers ask this question to see how you can sell yourself. They want someone who is confident and knows their strengths. When answering, think about what makes you a good candidate for the position. Try to focus on your skills and abilities rather than just talking about your experience.

Example: “I am an excellent communicator with strong leadership skills. I have always been able to motivate my team members and help them learn new things. My communication skills are also quite impressive. I am able to speak in front of large groups and give presentations. These skills make me a great fit for Buffalo Wild Wings because I would be able to handle customer service situations well.”

19. What kind of background do you have in managing teams?

Buffalo Wild Wings is a fast-paced environment that requires managers to be able to handle multiple tasks at once. The hiring manager may ask this question to see if you have the experience necessary to manage a team of employees. In your answer, explain what kind of management experience you have and how it prepared you for this role.

Example: “I’ve been managing teams since I was in college. At my last job, I managed a group of interns who were responsible for researching different topics each week. I also had two other employees working under me as well, so I learned how to delegate tasks effectively. This helped me learn how to work with others and develop strategies for delegating responsibilities.”

20. How would you use social media to market Buffalo Wild Wings?

Social media is an important marketing tool for Buffalo Wild Wings. The company uses social media to promote its brand and increase sales. Your answer should show that you understand the importance of social media in marketing and how it can be used effectively.

Example: “I would use social media to create a community around Buffalo Wild Wings. I would post regular updates about new menu items, promotions and events. I would also encourage customers to share their experiences at Buffalo Wild Wings by using hashtags on Instagram and Twitter. This will help build a loyal following who are eager to learn more about the restaurant.”


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