20 Burlington Stores Interview Questions and Answers

Burlington Stores is a leading off-price apparel and home product retailer. The company is known for its wide selection of coats, clothing, and home decor items. If you’re interviewing for a job at Burlington Stores, you can expect to be asked questions about your experience with customer service, your ability to handle difficult situations, and your knowledge of the company’s products.

Burlington Stores Interview Process

The interview process at Burlington Stores is generally pretty straightforward. Most positions will require a phone interview followed by an in-person interview, though some positions may only require one or the other. The questions asked during the interviews are usually fairly standard and focus on things like past job experience, customer service skills, and availability. Overall, the interview process is relatively quick and easy, and applicants can generally expect to hear back from the company within a week or so.

1. What would you do if there was a line at the register?

This question is a great way to test your customer service skills. It’s important that you’re able to help customers in any situation, even if it means helping them find an open register or waiting in line with them.

Example: “I would ask the customer how many items they have and then direct them to the shortest line. If there are no open registers, I would tell the customer that I will wait in line with them until one becomes available.”

2. How do you like to have fun on your shift?

Burlington Coat Factory is a fun place to work, and the interviewer wants to know if you’re going to fit in with their team. They want to see that you can have fun while also being productive.

Example: “I love working at Burlington Coat Factory because it’s so much fun! I like to play games on my phone during slow times or help customers find what they need. Sometimes we’ll even sing along to music together as a group. It’s important to me that I’m having fun but still getting work done.”

3. Do you think that it is important to be able to work in a team environment?

Burlington Coat Factory is a company that values teamwork and collaboration. They want to know if you are willing to work with others in order to achieve the goals of your department or store. This question can help them determine whether you have experience working as part of a team, which can be an important skill for Burlington Coat Factory employees.

Example: “I think it’s very important to be able to work well in a team environment. I’ve worked in retail environments before where there was little communication between departments. It made it difficult to get things done efficiently. In my last position, we had weekly meetings where all of the managers would discuss what they were working on and how their teams could support each other. I found this to be extremely helpful.”

4. Why should we hire you over everyone else who has applied for this position?

This question is a great way for the interviewer to get an idea of how you feel about your qualifications and why you’re the best candidate. When answering this question, it can be helpful to list out your most relevant skills and experience and explain how they make you a good fit for the position.

Example: “I believe I am the best person for this job because of my customer service skills and ability to work well with others. Throughout my career, I have worked in several different positions that required me to interact with customers on a regular basis. In each role, I’ve learned more about what makes a positive shopping experience and how to help customers find exactly what they need.”

5. Describe how you would sell a product to a customer when they are not interested in buying anything.

This question is a great way to test your customer service skills. It allows the interviewer to see how you handle rejection and turn it into a positive experience for both the customer and yourself.

Example: “I would first ask them what they are looking for in an item, then I would show them several options that fit their needs but are more affordable than the one they were interested in. If they still aren’t interested, I would thank them for their time and wish them a good day.”

6. Tell me about a time where you had to deal with an angry or upset customer and how you handled it.

An interviewer may ask this question to assess your customer service skills. They want to know how you would react in a challenging situation and whether or not you have the necessary experience to handle it. In your answer, try to describe what steps you took to resolve the issue and highlight any specific techniques that helped you calm the customer down.

Example: “I once had an upset customer who was returning a pair of shoes they had purchased from our store. The customer said the shoes were defective because they kept falling off their feet. I asked them if they tried tying the laces differently, but they insisted the shoes were faulty. After inspecting the shoes myself, I realized there was nothing wrong with them. I apologized for the inconvenience and offered to exchange the shoes for another pair.”

7. What part of working in retail interests you the most?

This question is a great way to show the interviewer that you are passionate about retail and excited to work for Burlington Stores. When answering this question, it can be helpful to mention something specific about working in retail that excites you.

Example: “I love helping customers find exactly what they’re looking for. I feel like I have a natural eye for fashion, so I enjoy finding clothing items that people will love and making sure they get them at an affordable price. I also really enjoy learning more about different brands of clothing and home products.”

8. Where do you see yourself five years from now?

This question is a great way to learn more about your potential future employer. It’s also an opportunity for you to show that you’re ambitious and eager to grow in your career. When answering this question, it can be helpful to think about what you want to accomplish in the next five years. Consider how Burlington Stores could help you achieve those goals.

Example: “I see myself as a store manager at Burlington Coat Factory within the next five years. I’m excited to continue my retail career with this company and would love to advance into management. I know Burlington Coat Factory has a strong training program, so I’d like to take advantage of that to develop my skills and become ready for management.”

9. Are you willing to accept any position within the company, including cashiering?

Burlington Stores is a large company with many different departments. The interviewer may ask this question to determine if you are flexible and willing to work in any department within the company. When answering, be honest about your willingness to accept any position within the company. Explain that you would do whatever it takes to help the company succeed.

Example: “I am open to working anywhere within the company. I understand that there are multiple positions available for employees at Burlington Stores. If hired, I will do my best to learn as much as possible about each role so that I can contribute to the success of the company.”

10. What type of experience do you have interacting with customers?

Burlington Coat Factory is a customer-focused company, so it’s important that you have experience interacting with customers. When answering this question, highlight your interpersonal skills and how they help you interact with customers.

Example: “I’ve worked in retail for five years now, and I love helping customers find the right products for them. In my last position, I was responsible for training new employees on our inventory and assisting customers with finding what they were looking for. I enjoy being able to help people find exactly what they’re looking for, which makes me a great fit for Burlington Coat Factory.”

11. What do you consider to be excellent customer service?

This question is an opportunity to show the interviewer that you have experience providing excellent customer service. Use examples from your previous job or a time when you helped someone in need.

Example: “I believe excellent customer service means going above and beyond for customers. For example, I once had a customer who was looking for a specific item of clothing but couldn’t find it on our website. I called several stores within driving distance to see if they carried the item. The store manager told me they didn’t carry the item, so I offered to order it for them at no extra cost.”

12. How do you handle stress in a fast-paced environment?

Burlington Coat Factory is a fast-paced environment, so employers ask this question to make sure you can handle the pace. In your answer, explain how you manage stress and stay productive in a busy work environment.

Example: “I find that I perform best when I have a set schedule. When I know what tasks I need to complete each day, it helps me feel more organized and less stressed. If something unexpected happens, I try my best to prioritize and get back on track as quickly as possible. I also find that taking short breaks throughout the day help me recharge and keep me focused.”

13. How well did you perform in school?

Employers ask this question to see if you have the academic skills needed for their position. They want someone who can perform well in school and has a high GPA. If your grades were not as good, explain what caused that situation and how you improved.

Example: “I had a 3.8 GPA throughout my college career. I was involved with many clubs and organizations on campus, so I often missed some classes. However, I always made sure to make up any work or assignments I missed. My professors understood my busy schedule and allowed me to make up work when needed.”

14. If you were given ten minutes to stock shelves, what items would you choose first?

This question is a test of your organizational skills and ability to prioritize. It also shows the interviewer how you would interact with customers in this role.

Example: “I would start by stocking the most popular items first, such as coats, boots and scarves. Then I would move on to other seasonal clothing like sweaters and jackets. Finally, I would stock up on accessories like hats, gloves and jewelry.”

15. What does teamwork mean to you?

Teamwork is an important skill for Burlington Coat Factory employees to have. The company values teamwork and collaboration, so it’s likely that your interviewer will ask you this question to see if you understand the importance of working together with your coworkers. In your answer, explain what teamwork means to you and how you’ve used teamwork in a previous role or experience.

Example: “Teamwork is one of my favorite aspects of any job I’ve had because I enjoy collaborating with others. When I was working as a sales associate at a department store, I noticed that some of my coworkers were having trouble finding items for customers. So, I started keeping track of all the inventory we had on hand and shared that information with my coworkers. This helped us work more efficiently and provided better customer service.”

16. How do you feel about working holidays and weekends?

Burlington Coat Factory is open 365 days a year, including holidays. The interviewer wants to know if you’re willing to work on these days and how you feel about it.

Example: “I’m happy to work any day of the week as long as I get my eight hours of sleep. I love working with customers who are in the holiday spirit. It’s fun to see their excitement when they find what they’re looking for. I also enjoy helping people find gifts that won’t break the bank.”

17. When was the last time you worked as a team member and contributed to a successful project outcome?

This question is an opportunity to show your interviewer that you are a team player and can work well with others. When answering this question, it can be helpful to mention the specific skills or qualities you used in order to contribute to the project’s success.

Example: “In my last position as a retail manager, I worked alongside two other managers to create a new inventory system for our store. We met once a week to discuss progress on the project and make sure we were all on the same page. The three of us each had different strengths, so by working together we were able to complete the project successfully.”

18. What qualities make up a good leader?

This question is a great way to show your leadership skills and how you can apply them in the workplace. When answering this question, it’s important to highlight qualities that are relevant to Burlington Stores, such as being organized, having strong communication skills or being able to work well under pressure.

Example: “A good leader should be someone who is organized, has excellent communication skills and is able to remain calm under pressure. I believe these three qualities are essential for any manager because they allow you to effectively lead your team and achieve company goals.”

19. Have you ever worked in a close-knit team before?

Burlington Coat Factory is a close-knit team that works together to achieve company goals. The interviewer wants to know if you have experience working in such an environment and how well you fit into it.

Example: “I’ve worked with small teams before, but I find the best part of my job is being able to work with everyone on the floor. In my last position, we had a lot of new employees who were nervous about their jobs. I was always willing to help them out or answer any questions they had. It’s important for me to be friendly and helpful to all members of the team.”

20. In order to succeed here, you must enjoy helping others. Can you give us some examples of ways that you have helped others in the past?

This question is designed to help the interviewer understand your customer service skills and how you interact with others. When answering this question, it can be helpful to provide specific examples of how you helped someone or a group of people in a way that benefited them.

Example: “I have always enjoyed helping others find what they need at an affordable price. In my last job as a sales associate, I had a regular customer who would come into the store once a week looking for new clothes. She was on a tight budget but wanted to look her best. I took the time to get to know her style and preferences so that I could make suggestions when she came in. Eventually, we found a few brands that worked well for her and she started buying more expensive items from us.”