Career Development

What Does a Business Relationship Manager Do?

Find out what a business relationship manager does, how to get this job, and what it takes to succeed as a business relationship manager.

Business relationship managers are responsible for building and maintaining relationships with clients, vendors, suppliers, and other business partners. They commonly work with a team of individuals from various departments to ensure that everyone is on the same page when it comes to meeting client needs.

Business relationship managers may also be tasked with developing new business opportunities or identifying ways to improve existing services or products.

Business Relationship Manager Job Duties

A business relationship manager typically has a wide range of responsibilities, which can include:

  • Managing relationships with vendors to ensure compliance with contractual obligations and legal requirements
  • Coordinating activities such as conferences, trade shows, seminars, or other events to promote the company’s products or services
  • Preparing reports on business performance, client satisfaction levels, and operational costs
  • Identifying new business opportunities that align with the company’s strategic goals
  • Providing feedback to management regarding customer satisfaction with products or services offered by the company
  • Keeping abreast of industry trends, competitor activities, and regulatory changes in order to identify opportunities for growth
  • Assisting in the development of proposals and presentations designed to win new business from prospective clients
  • Coordinating the selection of subcontractors or vendors who will provide specialized services required by the client
  • Managing existing client relationships and identifying opportunities for new business with existing clients

Business Relationship Manager Salary & Outlook

Business relationship managers’ salaries vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of commissions and bonuses.

  • Median Annual Salary: $76,500 ($36.78/hour)
  • Top 10% Annual Salary: $265,000 ($127.4/hour)

The employment of business relationship managers is expected to grow faster than average over the next decade.

Demand for these workers is expected to increase as firms seek to improve their customer service and efficiency. Businesses will need to hire more relationship managers to handle the increased demand for services from customers.

Business Relationship Manager Job Requirements

A business relationship manager typically needs to have the following qualifications:

Education: A bachelor’s degree is often a minimum requirement to become a business relationship manager. Some of the most common majors for this role include business administration, marketing and management.

Training & Experience: Business relationship managers typically receive on-the-job training to learn the specific processes and procedures of their role. Training may include shadowing a current business relationship manager or learning from a supervisor or other team member. Training may last for a few weeks to a month.

Certifications & Licenses: Certifications allow you to prove your skills and qualifications to current and potential employers. Business relationship managers can earn certifications to gain more theoretical knowledge of their responsibilities, test their professional skills and further advance their career.

Business Relationship Manager Skills

Business relationship managers need the following skills in order to be successful:

Communication: Communication is the act of conveying information through a medium. Business relationship managers use communication to convey information to clients, colleagues and other stakeholders. Effective communication is a crucial skill for business relationship managers because it allows them to convey information clearly and in a way that their audience can understand.

Active listening: Active listening is the ability to hear what someone is saying and then respond accordingly. Business relationship managers should be able to actively listen to their clients and colleagues to understand their needs and expectations. This can help you provide the right solutions to their problems and ensure that you’re meeting their expectations.

Empathy: Empathy is the ability to understand another person’s perspective and feelings. As a business relationship manager, empathy is an important skill to have when interacting with clients. You can use empathy to better understand your clients’ needs and concerns, which can help you provide them with the best service possible.

Conflict resolution: Business relationship managers often work with multiple departments and individuals to ensure the success of a company’s marketing campaigns. This can mean resolving conflicts between departments or individuals. Conflict resolution skills can help you navigate challenging situations and find solutions that benefit everyone.

Networking: Business relationship managers often build and maintain professional connections with other business leaders. Strong networking skills can help you develop and maintain these relationships. You can use networking to find potential clients, share industry insights and learn about new opportunities.

Business Relationship Manager Work Environment

Business relationship managers typically work in an office environment during regular business hours, although they may be required to travel to meet with clients or attend conferences. They may work long hours to meet deadlines or to accommodate the schedules of their clients. Business relationship managers may work for a variety of organizations, including corporations, government agencies, and nonprofit organizations. They may also work in a variety of industries, such as information technology, healthcare, finance, and manufacturing.

Business Relationship Manager Trends

Here are three trends influencing how business relationship managers work. Business relationship managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Need for Better Communication

The need for better communication is a trend that is being driven by the increasing complexity of business relationships. In order to be successful, businesses now need to be able to communicate effectively with a wide range of partners and stakeholders.

Business relationship managers are in a unique position to take advantage of this trend, as they are responsible for developing and maintaining relationships with key partners. By improving their communication skills, they can better connect with these partners and build trust that will last over time.

More Focus on Customer Experience

As businesses focus more on customer experience, relationship managers will need to develop new skills and strategies to help them meet the needs of their customers.

Relationship managers will need to be able to understand what makes their customers tick and how to create experiences that keep them coming back for more. They will also need to be able to manage customer feedback and complaints in a way that is both effective and respectful.

Greater Emphasis on Employee Engagement

Employee engagement is becoming an increasingly important factor in the success of businesses. This is because employees who are engaged in their work are more productive and likely to stay with the company for longer periods of time.

As employee engagement becomes more important, business relationship managers will need to learn how to motivate and inspire their team members. They will also need to be able to identify and address any underlying issues that may be causing employees to become disengaged.

How to Become a Business Relationship Manager

A business relationship manager (BRM) is a key player in the success of any company. As a BRM, you’ll be responsible for building and maintaining relationships with customers, suppliers, and other important stakeholders. This can include everything from developing marketing campaigns to attending industry events.

To become a successful BRM, you need to have strong communication skills, be able to work well under pressure, and be able to think strategically. You should also be familiar with the latest trends in your industry so that you can stay ahead of the competition.

Related: How to Write a Business Relationship Manager Resume

Advancement Prospects

The best way to advance in this career is to develop strong relationships with clients and business partners. Those who are able to build a strong network of contacts and maintain good working relationships are more likely to be promoted to higher positions. Those who are able to demonstrate their ability to manage projects and teams effectively are also more likely to be promoted. Those who have a strong understanding of the business and the industry are also more likely to be promoted to higher positions.

Business Relationship Manager Job Description Example

The Business Relationship Manager (BRM) is a strategic partner to the business and is responsible for managing the relationship between the business and IT. The BRM works with business stakeholders to understand their goals and objectives and translates these into requirements for IT. The BRM also works with IT to ensure that the business goals and objectives are met. The BRM is the single point of contact between the business and IT.

The BRM is responsible for managing the expectations of the business and IT, and for ensuring that the business and IT are aligned. The BRM works with the business to identify and assess business needs and requirements, and works with IT to identify and assess IT capabilities. The BRM also works with the business to develop and implement business plans and strategies, and with IT to develop and implement IT plans and strategies.

The BRM is responsible for ensuring that the business and IT are aligned and that the business goals and objectives are met. The BRM works with the business to identify and assess business needs and requirements, and works with IT to identify and assess IT capabilities. The BRM also works with the business to develop and implement business plans and strategies, and with IT to develop and implement IT plans and strategies.

Duties & Responsibilities

  • Serve as the primary point of contact and liaison between the business unit and IT, building and maintaining strong relationships
  • Understand the business unit’s goals, objectives, and strategies and how they align with the company’s overall mission and vision
  • Work with the business unit to develop an annual roadmap of initiatives, projects, and programs that will enable the business to achieve its goals
  • Serve as a trusted advisor to the business unit, providing thought leadership and guidance on how best to leverage technology to achieve its goals
  • Facilitate communication and collaboration between the business unit and IT, ensuring that all stakeholders are kept apprised of project status and changes
  • Manage expectations by setting realistic timelines and deliverables for initiatives, projects, and programs in collaboration with the business unit and IT
  • Negotiate and resolve conflicts between the business unit and IT in a constructive and positive manner
  • Develop and maintain in-depth knowledge of the business unit’s processes, procedures, and systems
  • Identify opportunities for process and system improvements and work with the business unit and IT to implement them
  • Monitor industry trends and developments and keep the business unit abreast of new technologies and solutions that could benefit the organization
  • Prepare business case analyses for proposed initiatives, projects, and programs, including cost/benefit analysis and ROI calculations
  • Perform regular reviews of completed initiatives, projects, and programs to assess results and identify lessons learned

Required Skills and Qualifications

  • Bachelor’s degree in business, management, or related field
  • 7+ years proven experience in business relationship management or a similar role
  • Proven ability to develop and maintain positive relationships with clients and key stakeholders
  • Excellent communication, negotiation, and presentation skills
  • Strong project management and organizational skills
  • Ability to think strategically and identify business opportunities

Preferred Skills and Qualifications

  • Master’s degree in business administration (MBA) or a related field
  • 10+ years in business relationship management or a similar role
  • Experience working in a global organization
  • Fluency in multiple languages
  • Certification in project management (e.g., PMP)

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