Resume

Cabin Crew Resume Example & Writing Guide

Use this Cabin Crew resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Cabin crew members are responsible for ensuring that passengers have a safe and comfortable flight. They’re out on the tarmac before takeoff, greeting passengers as they board the plane, and assisting with luggage. Once everyone’s onboard, cabin crew members make sure everyone’s comfortable and have what they need before takeoff. They also serve food and drinks, provide safety instructions during takeoff and landing, and provide customer service for in-flight issues.

Because cabin crew members work in such a fast-paced environment, it’s important that they’re able to think on their feet and act quickly when needed. They need to be friendly, patient, and outgoing—but also able to keep their cool in stressful situations. And because cabin crew members work with passengers on a daily basis, it’s important that they have strong interpersonal skills.

Here are some tips and an example for writing a compelling cabin crew resume that will help you land interviews with airlines.

David Moore
New York City, NY | (123) 456-7891 | [email protected]
Summary

Energetic and service-oriented cabin crew member with five years of experience in the airline industry. Proven track record of providing excellent customer service and ensuring passenger safety. Eager to join a team of dedicated professionals and help contribute to the success of the organization.

Education
Aviation High School Jun '09
High School Diploma
Experience
Company A, Cabin Crew Jan '17 – Current
  • Assisted with the preparation of aircraft for flight, including loading and unloading cargo and baggage, operating passenger boarding bridges as well as performing pre-flight checks on the aircraft.
  • Provided assistance to passengers during flights in accordance with established procedures and assisted other crew members when required.
  • Maintained a thorough knowledge of all company policies and procedures related to job responsibilities.
  • Communicated effectively both verbally and non-verbally with customers, colleagues, management and external stakeholders at all times in line with the Company’s brand standards.
  • Followed safety regulations regarding personal conduct while on duty or representing the airline externally (e.g., appearance).
Company B, Cabin Crew Jan '12 – Dec '16
  • Assisted passengers with baggage and boarding procedures, including assisting those in wheelchairs or traveling with small children
  • Maintained a positive attitude while dealing with irate customers and difficult situations (e.g., medical emergencies)
  • Trained new cabin crew on safety procedures, customer service techniques, and emergency protocols
  • Regularly updated knowledge of airline regulations, policies, and procedures to ensure compliance
  • Achieved high marks for customer satisfaction ratings among frequent flyers (>90% approval rating)
Company C, Flight Attendant Jan '09 – Dec '11
  • Demonstrated safety procedures to passengers and provided them with information about the aircraft, emergency exits, and safety equipment.
  • Assisted passengers with boarding and disembarking the aircraft and provided them with information about the flight schedule, baggage claim, and connecting flights.
  • Maintained cleanliness of the aircraft cabin and ensured that passengers’ needs were met during the flight.
Skills

Industry Knowledge: Flight Safety, Aircraft Familiarization, Aircraft Systems, Seatbelt & Oxygen Deployment, Emergency Drills
Technical Skills: CRM, SITA, Sabre, Apollo, Amadeus, Microsoft Office Suite
Soft Skills: Communication, Teamwork, Leadership, Time Management, Customer Service, Conflict Resolution

How to Write a Cabin Crew Resume

Here’s how to write a cabin crew resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. And when it comes to airline jobs, you have to be especially specific and descriptive.

For example, rather than saying you “assisted passengers with baggage,” you could say you “assisted 20 passengers with baggage during busy pre-departure period, ensuring all bags were loaded onto plane within 15 minutes of departure.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

Most airlines use an applicant tracking system (ATS) to screen resumes. This software looks for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, use this list of common cabin crew keywords as a starting point:

  • Aviation
  • Cabin Crewing
  • Flight Safety
  • Airline Industry
  • Aircraft Maintenance
  • Airlines
  • Aviation Safety
  • Flight Planning
  • Airlines Operations
  • Flight Operations
  • Ground Handling
  • Cockpit
  • Commercial Aviation
  • Cabin Safety
  • Airports
  • Aerospace
  • Customer Service
  • Airports Operations
  • JetBlue
  • Flight Management
  • Tourism
  • Time Management
  • Teamwork
  • Social Media
  • Microsoft Access
  • Event Planning
  • Communication
  • Public Speaking
  • Event Management
  • Leadership

Showcase Your Technical Skills

As a cabin crew member, you will need to be proficient in a variety of software programs and systems in order to do your job effectively. This might include familiarity with flight booking and reservation systems, as well as experience with customer service software. Additionally, many airlines now use social media platforms to communicate with customers, so it is important that you are familiar with these platforms.

Some of the programs and systems that cabin crew members are typically expected to be proficient in include:

– Flight booking and reservation systems – Customer service software – Social media platforms – Airline specific software

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