Call Center Representative Resume Example & Writing Guide
Use this Call Center Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Call center representatives are the first point of contact for many companies, helping customers with questions or issues related to their products or services. They’re also the most visible part of a company’s customer service efforts. So it’s important that call center representatives are friendly, knowledgeable, and willing to go above and beyond to help people.
If you’re looking for a job that allows you to build relationships with people from all over the world while also providing meaningful support, then call center representative might be the perfect role for you. Follow these tips and resume example to write an outstanding call center representative resume that hiring managers will love.
How to Write a Call Center Representative Resume
Here’s how to write a call center representative resume of your own.
Write Compelling Bullet Points
Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will see. And they’re the best way to showcase your experience and qualifications.
So it’s important to use them to their full potential. And that means using them to describe your accomplishments and results. So rather than saying you “answered customer questions,” you could say you “answered more than 100 customer questions per day, resulting in a 95% satisfaction rate.”
The second bullet point is much stronger because it provides specific details about what you did and the outcome of your work.
Identify and Include Relevant Keywords
When you apply for a call center job, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for certain keywords related to the position you’ve applied to. If your resume doesn’t have enough relevant keywords, the ATS might not forward it to a recruiter.
To increase your chances of getting an interview, make sure to include call center keywords throughout all of the sections of your resume. Here are some of the most common call center keywords:
- Call Center
- Teamwork
- Time Management
- Customer Service
- Microsoft Access
- Communication
- Phone Etiquette
- Leadership
- Sales
- Social Media
- Team Leadership
- Organization Skills
- Problem Solving
- Contact Centers
- Telecommunications
- Customer Satisfaction
- Research
- IBM Watson
- IBM Cloud Computing
- Adobe Photoshop
- Sales Management
- Negotiation
- Public Speaking
- Phone
- Windows
- Leadership Development
- Marketing
- Cooperation
- Teaching
- Customer Relationship Management (CRM)
Showcase Your Technical Skills
Call center representatives use a variety of software and systems to do their jobs effectively. They need to be familiar with customer relationship management (CRM) software, which allows them to track customer interactions and interactions with other members of the team. Additionally, call center representatives need to be proficient in the use of call recording software, which allows them to track and analyze customer interactions.