16 Cargo Agent Skills for Your Career and Resume

Cargo agents are responsible for the safe and efficient handling of cargo and baggage for airlines and other transportation companies. They use a variety of skills to load and unload aircraft, process paperwork and track shipments. If you’re interested in a career as a cargo agent, understanding the necessary skills for the job can help you succeed.

Organization

Organization is the ability to keep track of files, records and other information. As a cargo agent, you may need to organize shipments by destination or type of product. You also might use organizational skills when entering data into computer systems. For example, you might create folders for each customer’s account and then subfolders for individual shipments.

Tracking & Tracing

Tracking and tracing is the ability to follow a shipment through its entire process. This includes knowing where it’s going, when it will arrive and what happens if there are any delays or issues with the delivery. Cargo agents use this skill to ensure that shipments reach their destination on time and in good condition. It also helps them identify which shipments need special attention or handling.

Customer Service

Customer service skills are important for cargo agents to have because they help you understand your customers’ needs and provide them with the best experience possible. Customer service involves providing information, answering questions and solving problems for your customers. Having customer service skills can also help you build stronger relationships with your customers so that they continue using your services.

Hazardous Materials

Hazardous materials are substances that can be dangerous to people or the environment. Cargo agents may need to identify and handle these materials properly, so it’s important for them to know what they look like and how to store them safely. They also need to understand the regulations surrounding hazardous materials in their area and ensure that they’re following all necessary protocols when handling such materials.

Documentation

Documentation is the process of recording information about a transaction. Cargo agents use documentation to record details about shipments, including the origin and destination addresses, the contents of packages and any special handling instructions. This information helps ensure that cargo handlers can deliver shipments correctly and on time. It also ensures that if there’s an issue with a shipment, the cargo agent can find the necessary information quickly.

Attention to Detail

Cargo agents must be able to accurately record and track shipments, as well as verify that all necessary information is included in the shipment. This ensures that cargo can be delivered safely and on time. Attention to detail also helps cargo agents ensure that they are charging customers correctly for their shipments. It’s important that cargo agents understand how shipping rates are calculated so they can provide accurate estimates when customers call with questions about pricing.

Freight Forwarding

Freight forwarding is the process of preparing shipments for transport. Cargo agents often use freight forwarding skills to prepare packages and shipments before they are sent to their destination. This involves checking that all necessary information, such as addresses and product descriptions, are correct and complete. It also includes ensuring that the shipment is properly packaged so it doesn’t get damaged during transit.

Communication

Communication is the ability to convey information clearly and concisely. Cargo agents must be able to communicate with customers, vendors and other employees in a professional manner. They also need to be able to read and interpret documents such as bills of lading, customs forms and invoices. Strong communication skills can help cargo agents work more efficiently and effectively.

Customs Regulations

Customs regulations are the rules and laws that govern international trade. Cargo agents need to understand customs regulations so they can accurately fill out paperwork, ensure cargo is being shipped legally and verify incoming shipments have all necessary documentation. Customs regulations also help cargo agents determine if a shipment needs inspection by customs officials before it’s allowed into the country.

Airfreight

Airfreight is the process of moving cargo by plane. Cargo agents who have this skill can help companies that ship and receive goods via air transport. This involves tracking shipments, preparing paperwork for customs clearance and ensuring that cargo arrives safely at its destination. It also requires knowledge of aviation regulations and procedures to ensure compliance with laws.

Intermodal

Intermodal cargo agents have the ability to understand and use multiple modes of transportation. This includes understanding how railroads, trucking companies and airlines work together to move goods from one place to another. Intermodal cargo agents also know how to track shipments using different methods and can communicate with customers about their shipment’s status.

Load Planning

Cargo agents need to be able to plan the amount of cargo they can process in a given time period. This requires them to have an understanding of how many shipments come into their facility on a daily, weekly or monthly basis and what types of cargo are most common. It also requires them to know how long it typically takes for each type of cargo to move through the system so they can schedule their breaks accordingly.

Flexibility

Flexibility is the ability to adapt to changing circumstances. Cargo agents often need flexibility because their work environment can change quickly and drastically. For example, if a shipment arrives late or an order isn’t complete, cargo agents may have to adjust their plans for the day. They also need flexibility when it comes to dealing with customers who are unhappy about delays or other issues that arise during the shipping process.

Problem Solving

Problem solving is the ability to identify and resolve issues. Cargo agents often use problem-solving skills when handling customer concerns, resolving disputes between customers and suppliers or identifying any other problems that may arise during a transaction. For example, if a shipment doesn’t arrive on time, you may need to find alternative transportation for the cargo or negotiate with the supplier to reschedule delivery.

Troubleshooting

Troubleshooting is the ability to identify and solve problems. As a cargo agent, you may need to troubleshoot when customers have issues with their shipments or if there are any technical difficulties with the computer system. Being able to quickly assess situations and find solutions can help you be an effective cargo agent.

Oceanfreight

Ocean freight is the process of moving cargo by sea. Cargo agents who have ocean freight skills are able to read and interpret shipping documents, understand international customs regulations and communicate with overseas suppliers or customers. Ocean freight requires attention to detail and patience because it can take several weeks for a shipment to arrive from another country.

How Can I Learn These Cargo Agent Skills?

There are a few ways that you can learn the skills necessary to become a cargo agent. One way is to find a job with a freight company or shipping company and shadow someone who is already working in that position. Another way is to take classes offered by freight companies or online that will teach you the basics of the job. Finally, you can also read books or articles about the subject matter to learn more.