Case Manager Resume Example & Writing Guide
Use this Case Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Case managers are highly skilled professionals who help individuals and families navigate complex systems like healthcare or social services. They’re usually hired by organizations that provide these services as part of a larger team that includes doctors, nurses, social workers, and other specialists.
As a case manager, you’re tasked with connecting people with the resources they need to live healthy, independent lives. You might help someone find a new doctor or navigate a complicated medical procedure. Or you might help someone secure food stamps or find safe housing. Whatever your role is, you’re there to help people when they need it most.
Here are some tips and an example resume example to help you write a case manager resume that hiring managers will love.
How to Write a Case Manager Resume
Here’s how to write a case manager resume of your own.
Write Compelling Bullet Points
Bullet points are the most effective way to showcase your experience and qualifications. And when it comes to bullet points, the more specific and detailed you can be, the better.
For example, rather than saying you “managed caseloads,” you could say you “managed caseloads of 15+ individuals, providing case management services and referrals for all clients, resulting in a 10% decrease in recidivism rate over 18-month period.”
The second bullet point is much more specific and provides more detail about what exactly you did and the results of your work. And that level of detail will make a much stronger impression on recruiters and hiring managers.
Related: What Is a Case Manager? How to Become One
Identify and Include Relevant Keywords
When you apply for a case manager role, your resume goes through an applicant tracking system (ATS). This is a software that looks for certain keywords related to the job in order to determine whether or not you are a strong fit. If your resume doesn’t include enough of the right keywords, your application might not make it past the initial screening process.
One way to make sure you have the right keywords on your resume is to look at the job posting and find words or phrases that are repeated. Then, use those same terms when you write your resume. Here are some common case management keywords:
- Case Management
- Social Services
- Mental Health
- Psychotherapy
- Crisis Intervention
- Working with Adolescents
- Community Outreach
- Nonprofit Organizations
- Psychotherapy Integration
- Behavioral Health
- Therapeutic Relationship
- Child Protective Services
- Program Development
- Juvenile Justice
- Program Management
- Motivational Interviewing
- Child Welfare
- Public Speaking
- Working with Adults
- Organizational Development
- Microsoft Access
- Leadership
- Social Work
- Interim Management
- Customer Service
- Management
- Project Management
- Team Leadership
- Negotiation
- Project Planning
Showcase Your Technical Skills
Recruiters are looking for case managers who are proficient in the use of technology, like legal research databases and case management software. They also want to see that you have experience with specific programs, like Microsoft Office Suite and Westlaw. Being able to list your level of expertise in each area will show that you’re a valuable asset to any law firm.
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