Case Manager Resume Example & Writing Guide

Use this Case Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Case managers are highly skilled professionals who help individuals and families navigate complex systems like healthcare or social services. They’re usually hired by organizations that provide these services as part of a larger team that includes doctors, nurses, social workers, and other specialists.

As a case manager, you’re tasked with connecting people with the resources they need to live healthy, independent lives. You might help someone find a new doctor or navigate a complicated medical procedure. Or you might help someone secure food stamps or find safe housing. Whatever your role is, you’re there to help people when they need it most.

Here are some tips and an example resume example to help you write a case manager resume that hiring managers will love.

Mary Thompson
Houston, TX | (123) 456-7891 | [email protected]

Experienced case manager with a passion for helping others. Skilled at managing high-volume caseloads and providing support to clients in need. Committed to providing compassionate care and ensuring that all clients receive the resources they need to improve their lives.

University of Texas at Arlington Jun '10
University of Texas at Arlington Jun '06
Company A, Case Manager Jan '17 – Current
  • Assessed and developed individualized care plans for each client, including identifying goals and objectives to achieve desired outcomes.
  • Coordinated with other service providers (e.g., medical professionals) to ensure that clients receive the services they need in a timely manner.
  • Facilitated communication between all parties involved in providing services to the client(s).
  • Provided case management support as needed by conducting home visits or arranging transportation when appropriate.
  • Monitored progress toward achieving identified goals on an ongoing basis and made adjustments as necessary to meet specific needs of the client(s).
Company B, Case Manager Jan '12 – Dec '16
  • Developed a care plan for each client that included medical and non-medical needs, including financial assistance to cover expenses
  • Collaborated with physicians, nurses, social workers and other case managers on the best course of action for clients
  • Supervised home health aides who provided in-home care for elderly clients with special needs
  • Ensured all documentation was up to date and consistent throughout the case management process
  • Maintained an average monthly caseload of 25+ clients; increased this number by 15% over previous year’s numbers
Company C, Social Worker Jan '09 – Dec '11
  • Assessed clients’ needs and strengths, developed service plans and implemented interventions to address identified goals.
  • Coordinated with other members of the treatment team to ensure continuity of care and services.
  • Provided crisis intervention and support to clients experiencing high levels of stress or trauma.
  • Certified Case Manager
  • Certified in Gerontology
  • Certified in Rehabilitation

Industry Knowledge: Case Management, Case Law, Patient Billing
Technical Skills: Microsoft Office Suite, Excel, Word, PowerPoint, Access, Visio
Soft Skills: Communication, Analytical Thinking, Critical Thinking, Teamwork, Problem-Solving, Time Management

How to Write a Case Manager Resume

Here’s how to write a case manager resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. And when it comes to bullet points, the more specific and detailed you can be, the better.

For example, rather than saying you “managed caseloads,” you could say you “managed caseloads of 15+ individuals, providing case management services and referrals for all clients, resulting in a 10% decrease in recidivism rate over 18-month period.”

The second bullet point is much more specific and provides more detail about what exactly you did and the results of your work. And that level of detail will make a much stronger impression on recruiters and hiring managers.

Related: What Is a Case Manager? How to Become One

Identify and Include Relevant Keywords

When you apply for a case manager role, your resume goes through an applicant tracking system (ATS). This is a software that looks for certain keywords related to the job in order to determine whether or not you are a strong fit. If your resume doesn’t include enough of the right keywords, your application might not make it past the initial screening process.

One way to make sure you have the right keywords on your resume is to look at the job posting and find words or phrases that are repeated. Then, use those same terms when you write your resume. Here are some common case management keywords:

  • Case Management
  • Social Services
  • Mental Health
  • Psychotherapy
  • Crisis Intervention
  • Working with Adolescents
  • Community Outreach
  • Nonprofit Organizations
  • Psychotherapy Integration
  • Behavioral Health
  • Therapeutic Relationship
  • Child Protective Services
  • Program Development
  • Juvenile Justice
  • Program Management
  • Motivational Interviewing
  • Child Welfare
  • Public Speaking
  • Working with Adults
  • Organizational Development
  • Microsoft Access
  • Leadership
  • Social Work
  • Interim Management
  • Customer Service
  • Management
  • Project Management
  • Team Leadership
  • Negotiation
  • Project Planning

Showcase Your Technical Skills

Recruiters are looking for case managers who are proficient in the use of technology, like legal research databases and case management software. They also want to see that you have experience with specific programs, like Microsoft Office Suite and Westlaw. Being able to list your level of expertise in each area will show that you’re a valuable asset to any law firm.

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