20 Casey’s Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Casey's.

When you go for a job interview at Casey’s General Stores, you can expect to be asked questions about your experience working in customer service, your ability to handle difficult situations, and your knowledge of the company’s products and services. You may also be asked questions about your availability and willingness to work flexible hours, as well as your ability to lift heavy boxes and stock shelves.

Casey’s Interview Process

The interview process at Casey’s is generally quick and easy. Most applicants are hired on the spot after a brief interview. However, some positions may require a more lengthy interview process. Overall, the experience is generally positive and applicants report feeling welcomed by the staff.

1. What are your salary expectations?

Employers ask this question to make sure you’re not undervaluing yourself. They want to know that you understand the market rate for your position and experience level. When answering, be honest about what you expect to earn in this role. If you don’t have a specific number in mind, explain why you are looking for a new job.

Example: “I’m currently making $50,000 per year at my current employer. I am looking for a new opportunity because I feel like I could contribute more to a company with more growth potential. I would be open to a salary increase if it came along with an increased workload.”

2. Tell us about a time when you had to work with a difficult customer. How did you handle it?

Interviewers may ask this question to see how you handle conflict and challenging situations. They want to know that you can remain calm, polite and professional in these situations.

Example: “I once had a customer who was upset because they didn’t get the right change back from their purchase. I explained to them that we have a policy of giving customers only what they paid for. However, I offered to give them a free drink on us as an apology. The customer accepted my offer and left happy.”

3. Do you have any experience working in the food industry?

This question is a great way for employers to learn more about your experience and how it relates to the position you’re interviewing for. If you have previous experience working in food service, be sure to highlight any transferable skills that relate to this role.

Example: “I worked as a server at a local restaurant while I was going through college. While my primary responsibility was taking orders and delivering meals to customers, I also learned valuable customer service skills. My manager taught me how to interact with different types of people and how to handle difficult situations. These skills helped me develop patience and problem-solving abilities.”

4. Describe a time where you went above and beyond for a customer.

This question is a great way to show your dedication and passion for customer service. When answering this question, it can be helpful to describe a specific situation where you went above and beyond for a customer and how that experience made you feel.

Example: “When I was working at my previous job, we had a regular customer who would come in every day after work. He always ordered the same thing, but one day he came in and said he didn’t want his usual order. I asked him if there was anything else I could get him, and he told me he wanted something new. So, I got him a different sandwich and gave him a free cookie with his purchase. He ended up coming back the next day and ordering his old order again, but he also bought another sandwich to try.”

5. Why do you want to work at Casey’s General Store?

This question is a great way for employers to learn more about your interest in their company. When you answer this question, it’s important to show that you’ve done some research on the company and understand what they do. You can also use this opportunity to highlight any skills or experiences that make you a good fit for Casey’s General Store.

Example: “I want to work at Casey’s General Store because I love working with customers. In my last job as a cashier, I was able to help many people find exactly what they were looking for. I’m excited to apply my customer service skills here.”

6. Are you able to lift 50 lbs regularly?

Casey’s General Stores employees are required to lift 50 pounds regularly. This question is used to determine if you have the physical ability to perform this task. If you have experience lifting heavy objects, explain how you did it and what your limitations were.

Example: “I’ve worked in a warehouse before where I was responsible for moving large boxes of merchandise. In my last job, I could easily move up to 100 lbs without any issues. However, I would like to note that I am not able to do so anymore due to an injury I sustained while working there.”

7. How would you describe your personality?

This question is a great way to learn more about the candidate’s personality and how it may fit in with Casey’s. You can ask this question to see if they are similar to other employees or if their personality would be unique.

Example: “I am an outgoing person who loves to meet new people. I enjoy being able to help customers find what they need, whether that’s a specific item or just something they like. I also love working as part of a team, so I’m always looking for ways to support my coworkers.”

8. Have you ever worked in a fast-paced environment before?

This question is a great way to determine how well you will fit in at Casey’s. The interviewer wants to know that you are comfortable working with high volumes of customers and orders, as this is the norm for most Casey’s locations. Your answer should highlight your ability to work quickly while maintaining quality customer service.

Example: “I have worked in a fast-paced environment before, and I am very comfortable doing so. In my last position, we had a lot of customers during lunchtime hours, which meant we were constantly busy. I learned how to multitask effectively, which helped me keep up with the pace of the job.”

9. Are you comfortable using technology, specifically cash registers?

Casey’s General Stores is a technology-driven company, and they want to make sure you’re comfortable using their cash registers. If you have experience with the specific register system Casey’s uses, mention it in your answer.

Example: “I’ve worked at several different restaurants throughout my career, so I’m familiar with most major register systems. However, I do have some experience with Casey’s registers, and I find them easy to use. The training was thorough, and I feel confident that I could learn any new features or functions quickly.”

10. How often will you be available to work?

Casey’s General Stores is a 24-hour operation, so the interviewer wants to know if you can work nights and weekends. If you have any scheduling conflicts, it’s important to mention them in your answer.

Example: “I am available to work every night of the week and most weekends. I understand that Casey’s General Stores is a 24-hour operation, so I’m excited for the opportunity to work these hours. I’ve worked many late shifts at my current job, so I feel prepared to do this again.”

11. Give an example of when you were required to make quick decisions without consulting others.

This question can help interviewers understand how you make decisions and whether or not you are able to think independently. Use your answer to highlight your problem-solving skills, ability to work under pressure and adaptability.

Example: “When I was working as a server at a restaurant, my manager asked me to cover the bar while another employee took their break. This meant that I had to learn how to serve drinks quickly so that customers didn’t have to wait too long for their orders. I practiced making different types of cocktails before taking on this task, which helped me feel more comfortable when I started covering the bar.”

12. We need someone who can problem solve on their own. Can you tell me about a time that you solved a problem independently?

This question is a great way to see how independent you are. It also shows the interviewer that you can take initiative and solve problems without asking for help.

Example: “At my last job, I noticed that we were running low on some of our most popular items. I asked my manager if they would like me to order more, but she said it was fine because we had plenty in stock. However, when I went into work the next day, I saw that we were completely out of those products. I immediately called my manager and told her what happened. She thanked me for letting her know and ordered more right away.”

13. How would deal with customers who aren’t happy with our services?

This question is a great way to test your customer service skills. It’s important for Casey’s employees to be able to resolve conflicts with customers and provide excellent customer service. Your answer should show the interviewer that you can empathize with customers, solve problems and communicate effectively.

Example: “I would first try to understand why they’re unhappy. I’d apologize if it was our fault and offer them a refund or replacement. If it wasn’t our fault, I’d explain to them how we could help them better in the future.”

14. Explain what excellent customer service means to you.

This question is a great way to show the interviewer that you understand what customer service entails and how it can affect your work. When answering this question, make sure to emphasize the importance of providing excellent customer service and how you would do so in this role.

Example: “Excellent customer service means making sure customers are happy with their experience at Casey’s General Stores. I believe that every interaction with a customer should be positive, whether they’re ordering food or asking for help finding an item on the shelf. To provide excellent customer service, I always try to greet customers with a smile and offer them assistance when needed.”

15. Are you willing to work a flexible schedule?

Casey’s General Stores is a 24-hour operation, so employees are often working nights and weekends. The interviewer wants to make sure you’re willing to work these hours if necessary. If you have any concerns about this type of schedule, it’s best to be honest with the hiring manager.

Example: “I’m happy to work whatever hours are needed, but I do prefer to keep my evenings free for family time. I’ve worked night shifts before, and I know how important it is to stay focused on the job while also being aware of your surroundings. I think Casey’s has some great security measures in place, so I feel comfortable working late at night.”

16. When was the last time you took initiative? What did you do?

This question can help the interviewer understand how you approach your work and what kind of results you’re able to achieve. Use examples from previous jobs that show you have a history of taking initiative and achieving positive outcomes.

Example: “At my last job, I noticed we were running low on some products in our store. Rather than waiting for someone else to notice this, I took it upon myself to order more inventory so we wouldn’t run out. This helped us avoid any customer complaints or negative reviews online.”

17. How would you approach dealing with conflict between shifts?

Casey’s General Stores often has employees working different shifts. The interviewer wants to know how you would handle any conflicts that may arise between your coworkers. Use examples from past experiences where you’ve had to work with people who are not on the same shift as you and show them that you can collaborate well with others.

Example: “I have worked in a few places where we had employees working different shifts, so I am used to it. In my last job, there was one employee who always seemed to be in a bad mood when he came into work. It got to the point where other employees were avoiding him because of his attitude. I approached him privately and asked if everything was okay. He told me about some personal issues going on in his life. We talked for a while, and he felt better after venting. After that, he became more pleasant at work.”

18. If hired, how long do you think you’ll stay at this position?

This question is a way for employers to learn about your commitment to the company. They want employees who are dedicated and plan on staying with the company for a long time. Your answer should show that you’re excited about this job and have plans to stay in it for a while.

Example: “I’m very committed to Casey’s General Stores, and I think I’ll be here for many years. This position seems like a great fit for me, and I can’t wait to see what opportunities come from working here.”

19. How would you feel if we asked you to perform tasks not listed in your job description?

This question is a great way to assess your willingness to go above and beyond. It also helps employers understand how you would feel about the company if they asked you to do this. When answering, be honest about what you would think of it but also show that you are willing to help out when needed.

Example: “I would be happy to perform any task that helped the store succeed. I know that sometimes things come up unexpectedly, so I am always prepared for anything. If I was asked to do something not listed in my job description, I would ask questions to make sure I understood exactly what was expected of me.”

20. What sort of training or leadership skills do you have?

This question is a great way to show your interviewer that you have the skills and abilities needed for this position. When answering, it can be helpful to list specific examples of how you’ve used these skills in previous positions or training programs.

Example: “I’ve taken several leadership courses at my local community college, which has helped me learn more about how to lead others effectively. I also completed an internship with a small business where I was able to practice some of these skills. For example, when one of our employees had a family emergency, I took over their shift so they could take care of their loved ones. This allowed them to focus on what was most important while still getting paid.”


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