Interview

16 Cashier Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a cashier, what questions you can expect, and how you should go about answering them.

From groceries and clothes to gasoline and car washes, cashiers play a vital role in our economy by scanning and bagging the items we purchase. They also keep track of our spending and provide customer service.

If you’re looking for a job as a cashier, you’ll likely need to go through a job interview. One way to prepare for this important meeting is to learn how to answer cashier interview questions before talking with an interviewer.

Employers look for cashiers who are trustworthy, reliable, well organized, and able to solve problems. You’ll also need physical strength and stamina, as well as knowledge of the best ways to handle money and credit cards. A cashier interview is your chance to show that you’ve polished these skills to a shine. To help you get ready, we’ve listed cashier questions and answers that will help you figure out what you want to say during an interview.

What made you want to be a cashier?

Employers ask this question to learn more about your background and why you chose a career in retail. They want to know what inspired you to become a cashier, so share any experiences that led you to apply for the position.

Example: “I’ve always enjoyed working with people, so I decided to pursue a degree in business management. During my last semester of school, I got an internship at a local department store where I worked as a cashier. I loved interacting with customers and helping them find exactly what they were looking for. After graduation, I applied for a full-time job here.”

What do you think are the most important qualities for a successful cashier?

Employers ask this question to see if you have the skills and abilities they’re looking for in a cashier. They want someone who is friendly, organized, efficient and trustworthy. When answering this question, think about what makes you successful as a cashier. Think of some qualities that helped you succeed in your previous roles.

Example: “I think one of the most important qualities for a cashier is being trustworthy. Customers need to feel confident that their information is safe with us. I also think it’s important to be friendly and welcoming. Cashiers are often the first interaction customers have with a business, so we should make them feel comfortable and happy. Finally, I think efficiency is key. We need to work quickly but accurately to keep lines moving.”

Can you share with us a time when you provided exceptional customer service as a cashier?

Cashiers often interact with customers, so employers ask this question to learn more about your customer service skills. When answering this question, it can be helpful to share a specific example of how you helped a customer and what the result was.

Example: “At my previous job as a cashier, I had a regular customer who would come in every day at around the same time. One day, she came in later than usual, and I noticed that she looked upset. I asked her if everything was okay, and she told me that she lost her wallet. She didn’t have any money or her credit cards, so I gave her some free food to help her feel better. She left the store after eating, but returned an hour later with her wallet. She thanked me for helping her through such a tough situation.”

Tell us about a time when you had to deal with an unhappy customer? How did you handle the situation?

Cashiers often have to deal with unhappy customers, so employers ask this question to make sure you know how to handle these situations. In your answer, try to show that you can remain calm and friendly even when a customer is upset.

Example: “I once had a customer who was very angry because the store didn’t have any of the items they wanted on sale. I tried my best to remain calm while listening to their complaints. Then, I explained that we did not get shipments for those items every week, but rather twice a month. The customer seemed satisfied with my explanation and left the store.”

What do you think is the key to maintaining an organized and efficient work area as a cashier?

Employers ask this question to see if you have the organizational skills necessary for the job. They want cashiers who can keep their work areas clean and organized, as well as those who are able to prioritize tasks effectively. In your answer, explain what steps you take to ensure that you’re keeping your work area neat and tidy.

Example: “I think it’s important to stay organized at all times while working as a cashier. I always make sure to put away my receipts and other paperwork in an orderly fashion after each transaction. This helps me to find things more quickly when I need them later on. I also try to be efficient with my time by only taking care of one task at a time. For example, I’ll scan items before putting them into bags or baskets.”

In your opinion, what is the best way to resolve customer complaints?

Cashiers often interact with customers who are unhappy about something. Employers ask this question to make sure you know how to resolve these situations in a positive way. In your answer, explain what steps you take to help the customer feel better and ensure they leave happy.

Example: “I think it’s important to listen to what the customer has to say. I try to understand their complaint and empathize with them. If there is a solution to the problem, I offer that right away. If not, I apologize for any inconvenience and assure them we will do our best to prevent similar issues in the future.”

Let’s say a customer wants to return an item but does not have a receipt. How would you handle this situation?

Cashiers often encounter customers who want to return items without receipts. Employers ask this question to make sure you have a plan for handling these situations and that you can help the customer understand why they cannot receive their money back. In your answer, explain what steps you would take to try to locate the receipt or find another way to verify the item was purchased at their store.

Example: “If a customer does not have a receipt, I would first try to find it in our system. If I could not find it there, I would call my manager over to see if we could figure out where the purchase occurred. If we still could not find any information about the purchase, I would offer the customer an in-store credit so they could buy something else.”

Tell us about a time when you had to deal with a difficult coworker. How did you resolve the situation?

Cashiers often work with other employees, such as customer service representatives and stockers. Employers ask this question to make sure you can get along with others and resolve conflicts. In your answer, try to show that you are a team player who is willing to compromise.

Example: “I once had a coworker who was always late for our shifts. This made it difficult for me to manage my cash register because I would have to cover for them while they were away. Eventually, I talked to them about the situation. They agreed to be on time more often so I could focus on my own responsibilities.”

With more and more businesses using technology to automate tasks, how do you think cashiers can stay relevant?

This question can help interviewers understand your thoughts on the future of cashiering and how you might fit into it. Use this opportunity to show that you’re aware of technological advancements in the industry and have ideas for how they could be applied to a cashier’s job.

Example: “Cashiers are still an important part of any business, but I think we need to start thinking about ways to make our jobs more efficient. For example, I’ve worked at several grocery stores where customers would use self-checkout lanes when shopping. This allowed them to scan their own items and pay without needing assistance from a cashier. While this was helpful for some customers, it also meant there were fewer open registers during busy times. I think cashiers should work with management to find ways to automate tasks while keeping customer service as a top priority.”

What do you think is the most important thing for cashiers to remember when dealing with customers?

This question can help interviewers understand how you prioritize your tasks and interact with customers. Cashiers often have to deal with many different types of customers, so it’s important that they’re able to remain calm and friendly while still being efficient. Your answer should show the interviewer that you know how to handle customer service situations effectively.

Example: “I think cashiers need to remember that their job is to provide excellent customer service. They should be friendly but not overly helpful or personal. I also think it’s important for them to remember that they are representing the company, so they should always act professionally.”

Do you have any questions for us about the Cashier position?

Employers ask this question to see if you have any questions about the job and how it works. They want to make sure that you are prepared for your interview, so they may also be looking for someone who is eager to learn more about their company. When preparing for this question, think of a few things you would like to know about the position or the company. Make sure these questions are relevant to the role and show that you are interested in learning more.

Example: “I am very excited about this opportunity, and I do have a few questions for you. First, what does the training process look like? I understand that there is an onboarding program, but I am curious as to what exactly that entails. Also, I noticed that you offer a cash back bonus. Can you tell me more about that?”

What do you think sets you apart from the other candidates applying for this job?

Employers ask this question to learn more about your confidence and self-awareness. They want to know that you have the skills, experience and knowledge to succeed in this role. When answering this question, it can be helpful to highlight a skill or trait that is directly related to cashier work.

Example: “I think what sets me apart from other candidates applying for this job is my ability to multitask. I am confident that I could handle all of the responsibilities of this position while also helping customers find items on store shelves. In addition to being able to perform these tasks well, I would also strive to make sure every customer had an excellent shopping experience.”

What are your salary expectations for this position?

Employers ask this question to make sure you are in line with the company’s pay scale. They also want to know if your expectations are reasonable for the position and how much experience you have. When answering this question, be honest about what you expect to earn but try not to name a specific dollar amount. Instead, give them a range of salary that you would accept.

Example: “I am looking for a starting salary of $10 an hour, however I am willing to negotiate based on my experience level. I understand that there is room for growth within this position.”

What are your plans for long-term career growth within the company?

Employers want to see that you have a plan for your career growth and advancement. They may ask this question to make sure you are motivated by more than just the immediate cash rewards of the job. When answering, think about what skills you would like to develop in order to advance in your career. You can also mention any certifications or training programs you’ve completed.

Example: “I am very interested in becoming a store manager one day. I know that working as a cashier is an important first step toward that goal. In my current role, I would like to continue developing my customer service skills. I would also like to take advantage of the company’s leadership development program.”

Are you comfortable working nights, weekends, and holidays?

Employers may ask this question to see if you are flexible with your schedule. They want cashiers who can work any time of the day, including evenings and weekends. If you have a family or other obligations that make it difficult for you to work certain hours, be honest about them in your answer. Explain what times you would be available to work.

Example: “I am comfortable working nights and weekends. I do have two children at home, so I prefer not to work late into the evening. However, I am happy to work until 6 p.m. on weekdays. On weekends, I am available from 10 a.m. to 5 p.m.”

Tell us about a time when you had to handle a large amount of cash. How did you ensure that all the money was accounted for at the end of your shift?

Cashiers often handle large amounts of cash, so employers want to make sure you have the experience and skills necessary to keep track of your money. When answering this question, explain how you organized your cash drawer and counted all the money at the end of your shift.

Example: “At my previous job, I had to count a lot of cash each day. To ensure that I didn’t lose any money, I used a cash register with an integrated scanner. This allowed me to scan each bill as I put it in the drawer, which helped me keep track of all the money I was handling. At the end of each shift, I would count the drawer twice to make sure everything was accounted for.”

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