What Does a Cerner Technical Solutions Analyst Do?

Cerner is a global healthcare technology company that provides innovative solutions to help healthcare organizations improve patient care. They offer a wide range of products and services, from electronic health records to population health management.

A Technical Solutions Analyst at Cerner is responsible for providing technical support to clients. This includes troubleshooting and resolving technical issues, providing technical advice and guidance, and helping to develop and implement new solutions. Technical Solutions Analysts must have a strong understanding of the healthcare industry and be able to quickly identify and resolve technical issues. They must also have excellent communication and problem-solving skills.

Cerner Technical Solutions Analyst Job Duties

A Cerner Technical Solutions Analyst typically has a wide range of responsibilities, which can include:

• Provide technical support and troubleshooting for Cerner applications, including Millennium, PowerChart, Soarian, and other related systems
• Analyze system performance issues and develop solutions to improve user experience
• Develop and maintain documentation of all processes and procedures related to the use of Cerner applications
• Monitor system performance and provide recommendations for improvement
• Assist in the development and implementation of new features and functionality within Cerner applications
• Work with end users to identify areas of improvement and develop strategies to address them
• Provide training and guidance to end users on the use of Cerner applications
• Collaborate with IT teams to ensure that Cerner applications are properly integrated into existing systems
• Participate in project planning meetings and provide input on timelines, resources, and budgeting
• Create reports and dashboards to track progress and performance metrics
• Troubleshoot and resolve application errors and bugs
• Maintain up-to-date knowledge of Cerner products and services

Cerner Technical Solutions Analyst Salary

The salary for a Technical Solutions Analyst at Cerner is determined by a variety of factors, including the individual’s experience level, qualifications, and the specific job requirements. Additionally, the location of the job, the current market rate for similar positions, and the company’s budget can all play a role in determining the salary for this position.

• Median Annual Salary: $75,186 ($36.15/hour)
• Top 10% Annual Salary: $100,800 ($48.46/hour)

Cerner Technical Solutions Analyst Job Requirements

To be hired as a Technical Solutions Analyst at Cerner, applicants must have a Bachelor’s degree in Computer Science, Information Technology, or a related field. Additionally, applicants must have at least two years of experience in a technical support role, preferably in a healthcare setting. Knowledge of healthcare IT systems and processes is also preferred.

Applicants must also have strong problem-solving and analytical skills, as well as excellent communication and customer service skills. Additionally, applicants must be able to work independently and as part of a team. Cerner also requires applicants to have a valid driver’s license and the ability to travel up to 25% of the time.

Cerner Technical Solutions Analyst Skills

Cerner Technical Solutions Analyst employees need the following skills in order to be successful:

SOAP UI: The System Operations Automation Platform User Interface, or SOAP UI, is a software program that allows users to interact with the Cerner Millennium patient record system. Technical analysts need to understand how to use SOAP UI to troubleshoot and repair the system. This requires a combination of technical knowledge and computer skills.

Troubleshooting: Troubleshooting is the ability to identify and resolve problems. As a technical solutions analyst, you may be responsible for identifying and resolving technical issues for clients. Troubleshooting requires patience, attention to detail and the ability to think critically.

Communication Skills: Technical solutions analysts communicate with a variety of people, including other analysts, managers, clients and vendors. Effective communication skills can help you build rapport with others, share information and ideas and resolve conflicts.

Java: Java is a programming language that many software engineers use to develop applications. Having knowledge of Java can help you understand the code that other software engineers create. It can also help you learn other programming languages more quickly.

SQL: Structured Query Language, or SQL, is a programming language used to create and manage databases. As a Cerner technical solutions analyst, you may be required to use SQL to create and manage databases for the company’s software.

Cerner Technical Solutions Analyst Work Environment

Cerner Technical Solutions Analysts typically work in an office environment, but may also be required to travel to client sites. They typically work 40 hours per week, but may be required to work overtime to meet deadlines or to respond to urgent client requests. The job can be stressful, as Cerner Technical Solutions Analysts must be able to quickly and accurately diagnose and resolve technical issues. They must also be able to communicate effectively with clients and other stakeholders. Cerner Technical Solutions Analysts must also stay up-to-date on the latest technologies and trends in the industry, as well as the Cerner product suite.

Cerner Technical Solutions Analyst Trends

Here are three trends influencing how Cerner Technical Solutions Analyst employees work.

Automation and Artificial Intelligence

Automation and Artificial Intelligence (AI) are becoming increasingly important for Cerner Technical Solutions Analysts. Automation can help streamline processes, reduce errors, and improve efficiency. AI can be used to analyze data more quickly and accurately than ever before, allowing analysts to make better decisions faster.

Analysts must understand how automation and AI can be applied in their roles to ensure they are taking full advantage of the technology available. They should also stay up-to-date on the latest trends and developments in the field so that they can identify opportunities to use these technologies to improve their workflows.

Data Analytics and Visualization

Data analytics and visualization are becoming increasingly important for Cerner Technical Solutions Analysts. With the rise of big data, it is essential to be able to analyze large amounts of data quickly and accurately in order to make informed decisions. Data analytics and visualization tools allow analysts to identify trends, patterns, and correlations that can help them better understand their clients’ needs and develop solutions accordingly.

Data analytics and visualization also enable Cerner Technical Solutions Analysts to create more effective presentations and reports. By using visualizations such as charts, graphs, and maps, they can communicate complex information in an easy-to-understand format. This helps ensure that stakeholders have a clear understanding of the project and its progress.

Cybersecurity

As Cerner Technical Solutions Analysts, it is important to understand the emerging trend of cybersecurity. With the rise in digital healthcare solutions, there is an increased risk of cyberattacks and data breaches. It is essential for Cerner Technical Solutions Analysts to be aware of the latest security protocols and technologies to ensure that patient information remains secure.

Cerner Technical Solutions Analysts must also stay up-to-date on the latest trends in cybersecurity such as artificial intelligence (AI) and machine learning (ML). AI and ML can help detect potential threats before they become a problem, allowing Cerner Technical Solutions Analysts to take proactive steps to protect their systems from malicious actors. Understanding these emerging trends will help Cerner Technical Solutions Analysts remain ahead of the curve when it comes to protecting their organization’s data.

Advancement Prospects

As a Cerner Technical Solutions Analyst, you may be able to advance your career by taking on additional responsibilities or by taking on more complex projects. You may also be able to move up to a higher-level position, such as a Senior Technical Solutions Analyst or a Technical Solutions Manager. With additional experience and training, you may also be able to move into a more specialized role, such as a Cerner Clinical Solutions Analyst or a Cerner Business Solutions Analyst.

Interview Questions

Here are five common Cerner Technical Solutions Analyst interview questions and answers.

1. Tell me a time when you were able to successfully manage a crisis.

This question can help the interviewer determine how you respond to stressful situations and whether you have experience handling a crisis. Use examples from your previous work experience that highlight your problem-solving skills, ability to prioritize tasks and commitment to getting results in a timely manner.

Example: “In my last role as a Cerner technical solutions analyst, I was working with a client who had recently implemented our software. They were having issues with their patient portal, which made it difficult for patients to access their medical records. The company’s CEO called me directly to discuss the issue, and I immediately began troubleshooting the problem. After speaking with the client’s IT department, I discovered that they hadn’t installed an important update to the system. Once I resolved the issue, the client thanked me for my quick response.”

2. How do you think the healthcare industry will change in the next 10 years?

This question can help the interviewer get an idea of your knowledge about the industry and how you might fit into it. Use examples from your experience to show that you’re passionate about healthcare and want to continue working in this field as it changes over time.

Example: “I think we’ll see more technology integrated into hospitals, clinics and other medical facilities. As a Cerner Certified Professional, I’ve seen firsthand how much easier it is for doctors and nurses to use software like Cerner Millennium to keep track of patient information. In the future, I hope to work with even more advanced software that makes it even easier for professionals to do their jobs.”

3. Do you have any experience working as a Technical Solutions Analyst?

This question is a great way for the interviewer to learn more about your experience and how you’ve used it in past roles. If you have relevant experience, be sure to share what you did as a Technical Solutions Analyst and how those skills can help you succeed in this role.

Example: “I worked as a Technical Solutions Analyst at my previous company where I helped clients with their Cerner software issues. My primary responsibility was helping users understand how to use the software effectively so they could get the most out of it. I also assisted IT teams with troubleshooting any technical problems that arose.”

4. In this role we expect people to be able to multi-task, are you comfortable doing multiple tasks at once?

This question is a great way to determine how well you can handle multiple tasks at once. It’s important for Cerner technical solutions analysts to be able to multitask because they often have many projects going on at the same time. When answering this question, it can be helpful to mention specific skills or techniques that help you manage your time and stay organized.

Example: “I am very comfortable with multi-tasking. In my previous role as a Cerner technical solutions analyst, I was responsible for managing several projects at once. I found that using project management software helped me stay organized and keep track of all of my responsibilities. I also find that breaking down large projects into smaller tasks helps me stay focused and productive.”

5. Cerner is dedicated to innovation, what does innovation mean to you?

This question is an opportunity to show your passion for innovation and how you can contribute to Cerner’s culture of innovation. Your answer should include a definition of innovation, examples from your experience and what it means to you personally.

Example: “Innovation is the process of creating something new or different that has value. In my career, I have seen many companies struggle with implementing innovative solutions because they are unsure of where to start. My approach is to first understand the company’s goals and objectives before determining which technologies would be most effective in achieving those goals. This allows me to create a plan for implementation and ensure the company is prepared to implement any changes.”