Career Development

What Does a Chick-fil-A Front of House Do?

Find out what a Chick-fil-A Front of House does, how to get this job, and what it takes to succeed as a Chick-fil-A Front of House.

Chick-fil-A is a fast-food restaurant chain that specializes in chicken sandwiches and other chicken-based products. It is one of the most popular fast-food chains in the United States.

A Front of House (FOH) at Chick-fil-A is responsible for providing excellent customer service to guests. This includes greeting guests, taking orders, and ensuring that orders are prepared correctly and in a timely manner. FOH team members must also maintain a clean and organized work area and ensure that all safety and sanitation guidelines are followed. Additionally, they may be responsible for handling cash and credit card transactions.

Chick-fil-A Front of House Job Duties

A Chick-fil-A Front of House typically has a wide range of responsibilities, which can include:

  • Greet customers in a friendly and courteous manner, taking orders accurately and efficiently
  • Prepare food items according to company standards, ensuring quality and accuracy of order
  • Maintain cleanliness of the restaurant, including dining room, kitchen, restrooms, and other areas as assigned
  • Ensure all products are stored properly and safely, following health and safety guidelines
  • Assist with inventory management, restocking supplies, and ordering new product when needed
  • Follow cash handling procedures and ensure accurate accounting of sales transactions
  • Provide excellent customer service by responding to customer inquiries and complaints in a timely and professional manner
  • Monitor customer satisfaction levels and take appropriate action to address any issues or concerns
  • Train and mentor new team members on proper operational procedures
  • Participate in weekly meetings to discuss upcoming promotions, menu changes, and other topics related to the business
  • Work closely with the back-of-house staff to ensure smooth operations and efficient workflow
  • Adhere to all company policies and procedures

Chick-fil-A Front of House Salary

The salary for a Front of House position at Chick-fil-A is determined by a variety of factors, such as the employee’s experience, the location of the store, and the hours worked. Additionally, the company offers a competitive benefits package, which can also affect the salary. The company also takes into account the employee’s performance and the overall success of the store. All of these factors are taken into consideration when determining the salary for a Front of House position at Chick-fil-A.

  • Median Annual Salary: $32,414 ($15.58/hour)
  • Top 10% Annual Salary: $39,900 ($19.18/hour)

Chick-fil-A Front of House Job Requirements

To be hired as a Front of House employee at Chick-fil-A, applicants must have a high school diploma or equivalent. Previous customer service experience is preferred, but not required. Applicants must also be able to work in a fast-paced environment and be able to stand for long periods of time. Additionally, applicants must be able to work flexible hours, including nights and weekends. A valid driver’s license is also required for some positions. Finally, applicants must be able to pass a background check and drug test.

Chick-fil-A Front of House Skills

Chick-fil-A Front of House employees need the following skills in order to be successful:

Performing Under Pressure: Front of house staff often work in fast-paced environments where they may be responsible for multiple tables at once. This means that you may need to perform your duties under pressure, such as taking orders, preparing food and drinks and handling customer complaints. Being able to perform well under pressure can help you provide excellent service to your customers and help you advance in your career.

Ordering Supplies: Front of house employees are responsible for ordering supplies for their restaurant. This includes ordering food, cleaning supplies and other items necessary for the restaurant to operate. You should be familiar with the company’s supply ordering process and have a basic understanding of the restaurant’s inventory. You should also be able to identify when an item is running low and place an order for more.

Customer Service: Customer service is the ability to interact with customers in a friendly and helpful manner. As a front-of-house employee, you’ll be responsible for greeting customers, taking their orders and answering any questions they may have. It’s important to be friendly and approachable, and you should always be willing to help customers. You should also be able to answer questions about the menu and the restaurant’s policies.

Training & Development: Front-of-house skills are constantly changing, as you need to be aware of the latest trends in your industry. You can develop your skills by taking classes, attending conferences and workshops, reading industry publications and learning from your coworkers. You can also develop your skills by working with a mentor or coach.

Quick Decision Making: When customers come into the restaurant, they expect to be served quickly. As a front-of-house employee, you need to be able to make quick decisions about what to do next. For example, if a customer is waiting for their food, you need to be able to identify that and serve them quickly. You also need to be able to identify when a customer is ready to check out and be able to process their payment quickly.

Chick-fil-A Front of House Work Environment

Working in the front of house at Chick-fil-A requires a great deal of customer service and multitasking. Employees must be able to work quickly and efficiently while providing excellent customer service. The hours are typically flexible, with shifts ranging from early morning to late night. Overtime is not usually required, but may be necessary during peak hours. The work environment is fast-paced and can be stressful at times, but the team atmosphere and friendly customers make it a pleasant place to work.

Chick-fil-A Front of House Trends

Here are three trends influencing how Chick-fil-A Front of House employees work.

Staff Training and Productivity

As the restaurant industry continues to evolve, Chick-fil-A is investing in staff training and productivity tools. The company has implemented a new system that allows employees to track their performance and receive feedback from managers. This helps ensure that all team members are up to date on the latest procedures and policies.

Chick-fil-A also uses technology to streamline operations and increase efficiency. For example, they have developed an app that allows customers to order ahead of time and pick up their food without waiting in line. This not only saves time for customers but also reduces wait times for other customers. Additionally, the app provides real-time analytics so managers can better understand customer preferences and make informed decisions about staffing levels.

Automated Guest Experience

Automated guest experience is becoming increasingly popular in the restaurant industry. Chick-fil-A Front of House employees are now being trained to use automated kiosks and mobile ordering systems to provide a more efficient customer service experience. This technology allows customers to order their food quickly and easily, reducing wait times and increasing customer satisfaction.

In addition, this technology can also be used to track customer preferences and suggest menu items based on past orders. This helps Chick-fil-A Front of House employees better understand their customers’ needs and provide personalized recommendations. Automated guest experience is an important trend for Chick-fil-A Front of House employees to understand as it will continue to shape the future of the restaurant industry.

Mobile Payments and Orders

Mobile payments and orders are becoming increasingly popular in the restaurant industry. Chick-fil-A is no exception, as they have implemented mobile payment options for customers to pay with their phones or tablets. This allows customers to order ahead of time and skip the line when they arrive at the restaurant.

Mobile payments and orders also provide a more efficient way for Chick-fil-A employees to manage customer orders. Employees can quickly process orders without having to manually enter information into the system. Additionally, this technology helps reduce wait times for customers, which leads to higher customer satisfaction. As such, it is important for Chick-fil-A Front of House staff to understand how to use mobile payments and orders so that they can better serve their customers.

Advancement Prospects

Front of house employees at Chick-fil-A have the opportunity to advance to higher positions within the company. As employees gain experience and demonstrate their commitment to the company, they may be promoted to shift leader, assistant manager, or manager. These positions involve more responsibility and often come with higher pay. In addition, Chick-fil-A offers a variety of training and development programs to help employees advance their careers.

Interview Questions

Here are five common Chick-fil-A Front of House interview questions and answers.

1. If hired, what would be your approach to making sure that our customers are happy?

This question is an opportunity to show the interviewer that you understand what it means to provide excellent customer service. When answering this question, make sure to emphasize your ability to be friendly and helpful while also being efficient.

Example: “I believe that providing great customer service starts with making eye contact and greeting customers as they walk in. I would always try my best to remember each customer’s name so that I can greet them by it when they come back. If a customer has been waiting for their food, I will apologize and offer them something on the house. I think these small gestures go a long way toward building trust and loyalty.”

2. Describe a time when you had to deal with a difficult coworker.

This question can help interviewers learn more about your interpersonal skills. They want to know that you’re able to work well with others and resolve conflicts. In your answer, try to show the interviewer that you have strong communication skills and are willing to compromise.

Example: “In my last job as a server at a high-end restaurant, I had a coworker who was very critical of me. She would often tell me how I should be doing things differently or criticize my performance in front of other coworkers. This made it difficult for me to perform my best because I was always worried about what she might say next. Eventually, I talked to her privately about her behavior and asked her to stop criticizing me in front of others. She apologized and agreed to change her behavior.”

3. Are you comfortable standing on your feet for long periods of time?

This question is a good way to assess your physical stamina and how you feel about standing for long periods of time. Interviewers ask this question because they want to make sure that the job won’t be too physically demanding for you. When answering, it’s important to show that you’re willing to do what it takes to succeed in the role.

Example: “I’m happy to stand on my feet all day if I need to. In fact, I enjoy being busy and having lots of things to do. I know that working at Chick-fil-A means that I’ll have plenty of customers to serve throughout the day, so I’m excited to take on that challenge.”

4. How would you describe your communication style?

This question can help the interviewer determine how you interact with others and whether your communication style aligns with Chick-fil-A’s values. When answering this question, it can be helpful to describe a specific situation in which you used effective communication skills.

Example: “I would say that my communication style is direct but empathetic. I try to make sure that when speaking with customers or coworkers, I am clear about what I’m saying while also being respectful of their feelings. In my previous role as a server, I had a coworker who was having a hard time getting orders right. Instead of just telling them they were doing something wrong, I asked questions to understand why they were making mistakes. This helped me figure out ways to better explain things to them so they could improve.”

5. Tell me about a time when you had to deal with an angry customer, how did you handle it?

This question can help the interviewer determine how you handle stressful situations and whether or not you have experience dealing with difficult customers. When answering this question, it can be helpful to mention a specific situation where you were able to diffuse an angry customer and provide excellent service despite their frustration.

Example: “I once had a customer who was upset because they didn’t like the chicken sandwich that they ordered. I apologized for their dissatisfaction and offered them another sandwich on the house. They seemed satisfied by my response and left the restaurant without causing any further issues.”


What Does a Boost Mobile Sales Representative Do?

Back to Career Development

What Does an El Pollo Loco Cashier Do?