20 Churchs Chicken Interview Questions and Answers

Church’s Chicken is one of the largest fast food chicken chains in the world, with over 1,600 locations in 27 countries. The company is known for its fried chicken, biscuits, and sides.

If you’re interviewing for a job at Church’s Chicken, you can expect to be asked questions about your work history, customer service skills, and ability to handle difficult situations. To help you prepare, we’ve compiled a list of sample Church’s Chicken interview questions and answers.

Churchs Chicken Interview Process

The interview process at Churchs Chicken is quick and easy. The application itself is easy to fill out, and the interview takes less than one day. They hire you on the spot and give you paper work and your first day of work.

1. Why do you want to work at Church’s Chicken?

This question is a great way for the interviewer to learn more about your interest in working at Church’s Chicken. They want to know that you’re passionate about the company and its values. When answering this question, it can be helpful to mention something specific about the company or what attracted you to apply.

Example: “I’ve always been a fan of Church’s Chicken because I love their chicken tenders. I also appreciate how they are committed to providing quality food while maintaining affordable prices. I would like to work here because I think I could make an impact on the community by helping provide delicious meals.”

2. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers want to know what you’re good at and how you can improve your weaknesses. When answering this question, be sure to focus on your strengths.

Example: “My biggest strength is my ability to work well with others. I am always willing to help anyone who needs it, even if it means going above and beyond for them. My weakness is that sometimes I get overwhelmed when there are too many tasks to do at once. To overcome this, I make lists of all the things I need to accomplish each day so I don’t forget anything.”

3. How would you handle a customer who is upset with the quality of their food?

This question can help interviewers understand how you handle conflict and whether you have the ability to diffuse a situation. In your answer, try to show that you are empathetic and willing to make things right for customers.

Example: “I would first apologize to the customer and ask them what they ordered. Then I would go into the kitchen and check their order against the receipt. If it was incorrect or if there was something wrong with the food, I would immediately replace it with fresh food. If the customer is still upset after this, I would offer them a discount on their next visit.”

4. How well do you work under pressure?

Church’s Chicken is a fast-paced environment, and the interviewer wants to make sure you can handle the pressure of working in such an environment. Use your answer to highlight your ability to work under pressure and how it has helped you succeed in previous roles.

Example: “I thrive under pressure because I know that when things get busy, it means we’re doing well as a team. In my last role, there were times where we had long lines out the door, but our team always managed to stay calm and keep up with orders. We even got praise from customers for being so friendly and efficient.”

5. Provide an example of when you had to deal with a difficult customer or situation.

Interviewers may ask this question to see how you handle conflict. They want to know that you can remain calm and professional in challenging situations. In your answer, try to focus on the steps you took to resolve the situation or diffuse a customer’s anger.

Example: “In my previous position as a server at a restaurant, I had a regular customer who would often get upset with me for things like forgetting his order or taking too long to bring him his food. One day, he got so angry that he threw his plate of food across the room. I remained calm and told him that we could either take care of his meal right then or he could come back another time when he was ready to eat. He apologized and came back later that week.”

6. Describe your experience working in a fast-paced environment.

Working in a fast-paced environment is common for many restaurant positions. Employers ask this question to make sure you’re comfortable working under pressure and can perform well in these situations. When answering, try to describe your previous experience with working in a busy environment. If you haven’t worked in a fast-paced environment before, you can talk about how you would handle it if you were hired.

Example: “I have plenty of experience working in a fast-paced environment. In my last job as a server at a local restaurant, I was responsible for taking orders from multiple tables at once. This required me to multitask between different customers while also ensuring that their food arrived quickly. I am confident that I could do the same thing here.”

7. Do you have any prior management experience?

If you have prior management experience, the interviewer may ask this question to learn more about your leadership style. If you do not have any prior management experience, the interviewer may ask this question to see if you can adapt to a manager’s role. In either case, it is important to answer honestly and describe what skills you developed in your previous position that would help you succeed as a manager at Church’s Chicken.

Example: “I have never held a management position before, but I think my communication skills are strong enough to lead a team of employees. Throughout my career, I’ve learned how to delegate tasks effectively and communicate with coworkers and customers to resolve issues quickly.”

8. If hired, what would be your approach to training new employees?

This question is an opportunity to show your leadership skills and ability to train others. When answering this question, it can be helpful to describe a time you trained someone new to a job or skill.

Example: “I would first make sure the employee had all of the necessary training materials and equipment. I would then hold regular check-ins with them to see how they were doing and if they needed any help. If there was something they didn’t understand, I would do my best to explain it in different ways until they understood. I find that one-on-one attention is often more effective than group training.”

9. Tell me about a time when you went above and beyond for a customer.

This question can help employers learn more about your customer service skills. They want to know that you’re willing to go the extra mile for their customers. When answering this question, think of a time when you went above and beyond for a customer. Explain what motivated you to do so.

Example: “When I worked at my previous job, we had a regular customer who came in every day after work. He was always very nice, but he would often come in with his two young children. One day, he ordered a large meal and didn’t have enough money to pay for it. Instead of asking him to leave or calling security, I decided to give him a free meal on the house. The next day, he returned with enough money to cover the meal.”

10. Do you think that you would be able to maintain high standards of cleanliness in our kitchen?

Church’s Chicken is a fast food restaurant that serves chicken. The company wants to make sure that you are committed to maintaining high standards of cleanliness in the kitchen and throughout the restaurant. When answering this question, it can be helpful to mention how much you value cleanliness and sanitation when preparing food.

Example: “I think that cleanliness is one of the most important aspects of working in a kitchen. I always make sure that my workstation is spotless before leaving for the day. In fact, I have been known to stay late if there is something that needs cleaning or organizing. I believe that keeping the kitchen organized and sanitary is essential to serving quality food.”

11. What do you know about our company culture?

Church’s Chicken is a fast-food restaurant that serves chicken and other food items. The company has a unique culture, which includes the following:

A commitment to quality products
A focus on customer service
An emphasis on teamwork
The hiring manager may ask this question to see if you understand their company values and how they relate to your own personal values. To answer this question, think about what Church’s Chicken stands for and how it aligns with your own beliefs. If there are any differences between the two, explain how you would change things at the company to make them more in line with your own values.

Example: “I’ve read up on Church’s Chicken’s history and I really admire the way the company started out as a family business. It seems like the company still places an emphasis on its employees and customers, which is something I value highly. I also believe that everyone should be able to work in a safe environment, so I’d like to help the company create a safer working environment for all of its employees.”

12. Are you comfortable taking orders from customers over the phone?

This question is a good way to determine if you’re going to be able to work in the fast-paced environment of a restaurant. The interviewer wants to know that you can handle taking orders from customers and communicating with your coworkers while also working quickly.

Example: “Yes, I have experience taking phone orders at my current job. I find it helpful to write down the order as the customer gives me their information so I don’t forget anything when I’m placing the order. This helps me communicate clearly with my coworkers and ensures that we get the food out to the customer quickly.”

13. Have you ever worked in a restaurant before?

This question is a great way for the interviewer to learn more about your experience and how you’ve applied it in previous roles. If you haven’t worked in a restaurant before, consider sharing an example of another food service job or retail position that required similar skills.

Example: “I have actually never worked in a restaurant before, but I do have plenty of experience working with customers as a sales associate at my local department store. In this role, I learned how to interact with different types of people and provide them with excellent customer service. This skill has helped me develop patience when interacting with customers who are upset or confused.”

14. What was one time where you struggled in a leadership position?

This question can help employers understand how you respond to challenges and what you learned from the experience. When answering this question, it can be helpful to describe a time when you overcame a challenge or faced a setback but still managed to succeed in your role.

Example: “When I first started managing my team at my previous job, I was unsure of how to delegate tasks effectively. One day, one of my employees came to me with an idea for a new marketing campaign that would increase sales by 10%. I told her I didn’t have enough budget to implement the idea, which she understood. However, after thinking about it more, I decided we could try out the idea on a smaller scale and see if it increased sales before deciding whether or not to expand it. It ended up being successful, so we expanded the program.”

15. What type of schedule are you looking for?

This question is a great way for the interviewer to learn more about your availability. If you are currently working another job, be honest and explain that you would only be able to work on weekends or evenings. If you are looking for full-time employment, let them know that you are available any time of day.

Example: “I am looking for a full-time position where I can work during the lunch rush and dinner hours. I have experience with customer service and enjoy interacting with people. I also understand that there may be some nights when I need to stay late to help out if we get busy.”

16. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability. They may also want to know if you have any conflicts with other employees or managers. It’s important to be honest and considerate when answering this question.

Example: “I am available to work all shifts, but I prefer working the evening shift because it allows me to spend time with my family during the day. If there are no evening positions available, I would be willing to work the night shift.”

17. What do you think are the most important qualities for a successful team member?

This question can help the interviewer determine if you have the qualities they look for in their team members. When answering this question, it can be helpful to mention a few of your own personal qualities and how they relate to those that are important to the company.

Example: “I think one of the most important qualities for a successful team member is being able to communicate effectively with others. I am always open to hearing other people’s opinions on things and actively seek out ways to improve my communication skills so that I can better understand what others are thinking and feeling. Another quality I think is important is having a positive attitude. I try to remain upbeat and friendly even when working under pressure or stress, which helps me stay focused and productive.”

18. Would you be willing to submit to a background check if we offer you the job?

The hiring manager may ask this question to make sure you are willing to comply with the company’s policies and procedures. If you have a criminal record, be honest about it in your answer. Explain that you understand the importance of complying with background check requirements.

Example: “Yes, I would be happy to submit to a background check if we hire me. I know how important it is for employers to ensure their employees are safe and trustworthy. In my previous job, I had to undergo a background check as well. It was no problem at all, and I am more than happy to do so again.”

19. We’re looking for someone who has great attention to detail. Can you give us an example of a time when you showed this trait?

Attention to detail is a skill that’s important for anyone working in the food service industry. Employers ask this question to make sure you have the ability to notice small details and ensure quality standards are met. In your answer, share an example of when you noticed something was wrong with a customer’s order or with one of the restaurant’s processes. Explain what steps you took to fix the problem.

Example: “I once worked at a bakery where I had to decorate cookies. One day, I made a batch of cookies for a family who ordered them as part of their daughter’s birthday party. When I delivered the cookies, I noticed they were missing sprinkles. I immediately went back to the kitchen to find out why there weren’t any on the cookies. It turned out we ran out of sprinkles and didn’t replace them before baking the cookies. I fixed the issue by adding more sprinkles after the cookies cooled.”

20. We’re also looking for someone who can take initiative. Give us an example of a time when you took initiative without being asked.

This question is a great way to show your leadership skills and ability to take charge. When answering this question, it can be helpful to think of a time when you took initiative in a situation that helped the company or organization succeed.

Example: “When I was working at my previous job, we had a large group coming in for lunch one day. The manager asked me if I could help with any tables while he handled the front desk. I agreed, but then decided to go ahead and seat all of our guests so they would have their orders ready by the time the manager got back from the front desk. This allowed him to focus on taking care of customers who were waiting rather than having to wait for food.”