20 Circles.Life Interview Questions and Answers

Circles.Life is a digital telecommunications and lifestyle services provider, with presence in Singapore, Australia, India and Taiwan. The company is known for its innovative and customer-centric approach, and has been disrupting the traditional telco industry since its launch in 2016.

If you’re hoping to land a job at Circles.Life, you’ll need to be prepared to answer some tough interview questions. In this article, we’ll give you a rundown of some of the most common Circles.Life interview questions, and how to answer them.

Circles.Life Interview Process

The interview process at Circles.Life can vary depending on the position you are applying for. However, most positions will require at least two rounds of interviews, one with HR and one with the hiring manager. For some positions, there may also be a technical assessment or project to complete prior to the interview. Overall, the interview process is efficient and professional.

1. Tell us about a time when you went above and beyond for your customer?

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it helped them or benefited them in some way.

Example: “When I worked at my previous job as a sales associate, one of my customers was looking for a new laptop but didn’t know what they wanted. Instead of just selling them a laptop, I spent time with them going over different laptops and comparing their features. This allowed them to make an informed decision about which laptop would work best for them.”

2. What do you think is the most important thing to keep in mind when trying to solve a problem?

This question is a behavioral one that helps the interviewer understand how you approach challenges and solve problems. Your answer should show your critical thinking skills, problem-solving abilities and ability to learn from mistakes.

Example: “I think it’s important to keep in mind that there are many different ways to solve a problem. I always try to look at all possible solutions before making a decision on which one to go with. This way, if something doesn’t work out as planned, I can adjust my strategy or course of action accordingly.”

3. How would you deal with an upset customer?

This question is a great way to assess your customer service skills. It’s important for any employee in a customer-facing role to be able to resolve issues and complaints effectively, so the interviewer may want to know how you would handle this situation if it arose at Circles.Life.

Example: “I believe that every customer deserves excellent service, regardless of whether they’re upset or not. I would listen carefully to what they have to say, ask questions where necessary and apologize sincerely if appropriate. Then, I would try my best to resolve their issue as quickly as possible.”

4. Provide an example of a time where you had to make a decision without consultation from your boss.

This question is designed to test your decision-making skills and ability to work independently. When answering this question, it can be helpful to provide an example of a time when you made a difficult or unpopular decision that benefited the company overall.

Example: “In my last position as a marketing manager for a small startup, I was tasked with creating a social media campaign for our new product launch. After researching several different platforms, I decided to use Instagram as our primary platform due to its large user base and high engagement rates. My boss disagreed with my choice, however, and wanted to use Twitter instead because he had more followers there. I explained why I thought Instagram would be better for our business, and we ended up using Instagram and saw great results.”

5. Do you feel comfortable working independently?

This question is designed to assess your ability to work independently and manage your time. When answering, it can be helpful to mention a specific instance where you worked independently and how it helped you achieve success in your career.

Example: “I feel comfortable working independently because I have done so for the past five years at my current job. In my previous position, I was responsible for managing all social media accounts, including Facebook, Twitter and Instagram. This required me to create content on a daily basis and respond to comments and questions from followers. I am used to being independent and handling multiple tasks at once.”

6. Are you willing to work on weekends if necessary?

This question can help the interviewer determine if you’re willing to work overtime or on weekends. If you have a family, it’s important to mention that you would only be willing to work overtime when necessary.

Example: “I am happy to work overtime and weekends as needed, however, I do have a young child at home so I would prefer not to work late hours unless absolutely necessary. I understand that sometimes this is part of the job, but I will always make sure to communicate with my manager if I’m going to be late or unavailable.”

7. What are some software development projects that you have participated in?

This question is a great way to show the interviewer your experience with software development. If you have worked on any projects, describe them in detail and explain what you did.

Example: “In my last position as a software developer, I was part of a team that developed an app for a client who wanted to create a social media platform where users could share their experiences with different brands. We created a website using PHP and MySQL, which allowed us to integrate the app into it. The app also had a feature that allowed users to upload photos and videos.”

8. Describe how you approach project management, what tools did you use?

This question is an opportunity to show your ability to plan and manage projects, which are important skills for a role in project management.

Example: “I use tools like Trello and Asana to organize my tasks and keep track of deadlines. I also use Slack as a communication tool with the team so everyone can stay up-to-date on progress and any challenges we’re facing. These tools help me be more organized and productive when working on multiple projects at once.”

9. What is your experience like with Agile methodology?

Agile is a software development methodology that emphasizes flexibility and collaboration. It’s common for Circles.Life to use Agile in their projects, so your answer should show you have experience with the methodology. If you don’t have direct experience, you can talk about how you’ve used Agile principles in previous roles.

Example: “I’ve worked on several Agile projects throughout my career. I find it helpful because it allows me to work collaboratively with other team members. In my last role, I was part of an Agile project where we had to create a new app from scratch. We were able to meet our deadlines by using Agile methodologies.”

10. Why do you want to be part of Circles.Life?

This question is a great way to gauge your level of interest in the company and its culture. It also helps employers understand whether you have done any research about their organization. When preparing for this question, make sure you read through the job description thoroughly and do some additional research on the company’s website or social media accounts.

Example: “I am very interested in Circles.Life because I believe it is an innovative company that offers unique services. After doing some research online, I noticed that Circles.Life has won several awards for its work in digital telecommunications. This tells me that the company values innovation and quality, which are two things I look for when considering a new position.”

11. Who is your favorite influencer and why?

This question is a great way to learn more about your candidate’s interests and passions. It can also help you determine if they are familiar with Circles.Life’s influencers, which may be important for the role.

Example: “I am a huge fan of Sarah Nicole, who is an Australian lifestyle blogger. I love her positivity and how she always seems so happy. Her Instagram feed is full of beautiful photos that make me want to travel to Australia.”

12. How do you normally handle stressful situations?

When working in a customer service role, you may encounter stressful situations. Employers ask this question to make sure you have the ability to handle stress and remain calm when interacting with customers. In your answer, share an example of a time you faced a stressful situation and how you handled it.

Example: “In my previous position as a customer service representative for a telecommunications company, I often encountered stressed-out customers who were having issues with their accounts. When speaking with these customers, I always made sure to speak slowly and clearly so they could understand me. I also tried to use simple language whenever possible to help them feel more comfortable. By remaining calm and using clear communication, I was able to resolve many issues before they escalated.”

13. Have you ever worked with cloud-based data? If so, which one(s)?

This question is designed to assess your experience with cloud-based data and how you use it. If you have worked with cloud-based data, describe the types of data you’ve used and what you did with them.

Example: “I’ve worked with several different types of cloud-based data in my previous role as a digital marketing specialist at XYZ Marketing Firm. I started out working with Google Drive, which was great for collaborating on documents and sharing ideas with other team members. Then, when we needed more storage space, I moved our company’s files to Dropbox, where we could store larger files and access them from anywhere.”

14. What does good UX/UI mean to you?

User experience and user interface are two important aspects of digital design. The interviewer may ask this question to see how you apply your knowledge of UX/UI in your past projects. In your answer, try to explain what good UX/UI means and give an example of a time when you applied it in a project.

Example: “Good UX/UI is the process of designing interfaces that make users’ experiences as easy and enjoyable as possible. I have always been passionate about creating great user experiences for my clients. For instance, while working at my previous job, I designed a new website for a client who wanted to increase their online sales. After conducting research on the target audience, I created a user-friendly website with clear navigation and attractive visuals.”

15. What do you know about our company?

This question is a great way to show your research skills and knowledge of the company. It’s important to know about the company you’re interviewing with, but it’s also important to understand what they do and how they differ from other companies in their industry.

Example: “I’ve been following Circles.Life for quite some time now. I’m impressed by the work that you guys have done so far, especially since you are one of the first telecommunications providers to offer digital services. You seem to be ahead of the curve when it comes to innovation, which is something I strive for as well.”

16. Would you be comfortable handling sensitive information?

This question is a way for the interviewer to assess your ability to handle confidential information. When answering, it can be helpful to mention that you have experience handling sensitive information and how you did so.

Example: “I am comfortable with handling sensitive information as I’ve done so in my previous role. In my last position, I was responsible for maintaining client records and ensuring they were kept private. To do this, I used password-protected databases and ensured all employees had access only to the information they needed.”

17. When was a time you tried something new and failed?

This question can help the interviewer get a better sense of your problem-solving skills and how you learn from mistakes. Use examples from your past that show you’re willing to try new things, even if they don’t work out right away.

Example: “In my last position as an account manager for a marketing firm, I was tasked with creating a social media campaign for one of our clients. The client wanted to target millennials, so I decided to use Snapchat filters in their ads. Unfortunately, we didn’t see any results from this strategy, and it ended up costing us more money than anticipated. After speaking with my supervisor about the situation, we decided to change strategies and focus on Instagram instead.”

18. Is there anyone we can contact who has seen your practical skills as a marketing professional?

This question is a great way to show your references that you are willing to provide them with contact information. It also shows the interviewer that you have previous experience in marketing and can apply it to their company.

Example: “I would be happy to provide you with my references, however, I am not sure if they are available for interviews at this time. However, I do know that one of my references has seen me work as a digital marketer and was impressed by my skills.”

19. What type of optimization techniques have you used before?

This question can help the interviewer understand your experience with digital telecommunications and how you might apply it to Circles.Life’s business operations. Use examples from previous roles that highlight your ability to analyze data, implement changes and measure results.

Example: “In my last role as a senior network engineer at a large telecom company, I was responsible for optimizing our customer service call center’s processes. We used several techniques, including predictive analytics, machine learning and artificial intelligence to identify trends in customer calls and improve efficiency. This helped us reduce wait times by 30% while increasing customer satisfaction.”

20. Can you tell me about a recent campaign that you are proud of or enjoyed creating?

This question is a great way to learn more about your potential coworker’s creative process and how they feel about their work. This can help you understand what kind of person they are, as well as the type of work they enjoy doing most.

Example: “I am proud of my recent campaign for Circles.Life in Singapore that focused on our new mobile app. I was able to create an ad that showed off the features of the app while also being visually appealing. The client loved it, and we were able to get a lot of positive feedback from customers who enjoyed the campaign.”