Interview

17 Clerk Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a clerk, what questions you can expect, and how you should go about answering them.

Clerks play an important role in every business by handling a wide range of administrative tasks. They keep the office running smoothly by handling customer inquiries, organizing and filing documents, and handling other general office duties.

If you’re looking for a job as a clerk, you’ll need to be prepared to answer some common interview questions. In this guide, you’ll find questions and answers that will help you stand out in your interview and land the job.

Are you comfortable working with the public?

Interviewers ask this question to determine if you have experience interacting with customers and clients. They want to know that you can work well with others, especially when they’re in a rush or upset. Show the interviewer that you are friendly and willing to help people. Explain how you try to make everyone feel welcome and valued.

Example: “I love working with the public because I enjoy helping people. When someone is having trouble finding something, I like to take my time and explain everything to them until they understand. I also find it rewarding to see their face light up when they finally figure out what they were looking for. In my last position, I was often the first person customers saw, so I made sure to greet everyone warmly and answer any questions they had.”

What are your greatest strengths as a clerk?

Employers ask this question to learn more about your personality and how you would fit in with their team. They want to know what makes you unique, so be sure to highlight a few of your best qualities. You can also use this as an opportunity to show that you have the skills they are looking for in a clerk.

Example: “I am extremely organized, which is why I love being a clerk. I enjoy keeping track of all the paperwork and making sure it’s filed correctly. Another strength of mine is my attention to detail. I always make sure to double-check everything I do, which helps me avoid mistakes. I’m also very friendly and personable, which helps me work well with others.”

How would you handle a situation where you have multiple tasks to complete simultaneously?

This question can help interviewers understand how you prioritize your work and manage multiple projects. Your answer should show that you are organized, detail-oriented and able to meet deadlines.

Example: “I would first make a list of all the tasks I need to complete. Then, I would organize them by priority so I could focus on completing the most important task first. Once I finish one task, I would move onto the next highest priority until they’re all completed. This method helps me stay focused and ensures that I don’t forget any steps in my work.”

What is your experience with data entry?

This question can help the interviewer determine your experience with a variety of tasks, including data entry. When answering this question, it can be helpful to mention any specific software you’ve used for data entry and how comfortable you are using it.

Example: “I have three years of experience working as a clerk in an office where I was responsible for entering data into multiple systems. In my previous position, I worked alongside two other clerks who were also responsible for data entry. We would often work together on projects that required us to enter large amounts of information into various databases. I am very familiar with Microsoft Excel and Access.”

Provide an example of a time when you had to deal with a difficult customer or client.

Interviewers ask this question to see how you handle conflict. They want to know that you can remain calm and professional in challenging situations. In your answer, try to focus on the steps you took to resolve the situation.

Example: “I once had a customer who was upset because they couldn’t find an item in our store. I tried my best to help them locate it, but after searching for several minutes we still didn’t find it. The customer became increasingly frustrated, so I offered to refund their money or give them a discount on another product. Eventually, we found the item, and the customer left happy.”

If hired, what would be your primary responsibilities?

This question is a great way for employers to learn more about your skills and experience. When answering this question, it can be helpful to list the specific duties you would perform on a daily basis. You may also want to mention any special skills or certifications that make you qualified for the position.

Example: “My primary responsibilities as a clerk include helping customers find what they need in our inventory, processing payments and handling returns. I am very organized and efficient with customer service, so I know I could help customers quickly and efficiently. I have excellent communication skills, which makes me well-suited for interacting with customers.”

What would you do if you noticed an error in one of your previous legal documents?

This question can help interviewers understand how you handle mistakes and errors in your work. It can also show them how you learn from past experiences to improve your future performance. When answering this question, it can be helpful to describe a time when you noticed an error in one of your documents and what steps you took to fix the mistake or make sure it didn’t happen again.

Example: “When I was working as a paralegal for my previous employer, I noticed that there was a typo on one of the legal documents I filed. I immediately notified my supervisor so they could correct the document before sending it to the client. They were able to send out a corrected version of the document before the deadline.”

How well do you handle stress?

Working as a clerk can be stressful, especially if you’re responsible for handling large amounts of money. Employers ask this question to make sure you have the ability to handle stress and remain calm when things get hectic. In your answer, share two or three strategies that help you manage stress. Explain how these strategies helped you in previous positions.

Example: “I find deep breathing to be an effective way to reduce my stress levels. When I feel overwhelmed at work, I take a few minutes to close my office door and practice some deep breathing exercises. This helps me regain control of my emotions so I can focus on my tasks. Another strategy I use is positive self-talk. If I start thinking negative thoughts about myself or my job, I remind myself that I am capable and qualified for this position.”

Do you have any questions for me about the clerk position?

This question is your opportunity to show the interviewer that you are interested in the position and have done some research on it. Before going into an interview, make sure you read through the job description so you can ask questions about anything you don’t understand or want more information on.

Example: “I was reading through the job description for this clerk position and noticed that there’s a lot of data entry involved. I’m wondering if there are any specific software programs you use to help with this process. I am familiar with several different types of software and would be happy to learn whatever system you prefer.”

When have you had to work extra hours to meet a deadline?

Employers ask this question to learn more about your work ethic. They want to know that you are willing to put in the extra time when needed. In your answer, explain a situation where you had to stay late or come into work early to meet a deadline. Explain how you felt about working those hours and what you learned from the experience.

Example: “In my last position as a clerk at a local bank, I was responsible for entering all of our daily transactions. One day, I accidentally entered an incorrect number, which caused us to lose money. My manager understood that it was just a mistake, but we still had to go back through all of our records to find the missing transaction. It took me two days to re-enter all of the information correctly.”

We want to improve our customer service. How would you approach this?

Customer service is an important part of any job, and employers want to know that you can help their company improve in this area. When answering this question, it’s helpful to mention a specific example from your previous experience where you helped the customer have a positive experience with the company.

Example: “I believe one way we could improve our customer service is by making sure all employees are aware of how to answer questions about products or services. For instance, I had a customer once who was looking for a product but didn’t know what color they wanted. I asked them if there were any colors they liked, which helped me narrow down the search results so I could find exactly what they were looking for.”

Describe your experience with legal software.

This question can help the interviewer determine your comfort level with using software to complete tasks. Your answer should include a brief description of what you used and how comfortable you were with it.

Example: “I’ve worked in two law firms, and both have used different legal software. At my first job, we used CasePro for document management and Time Matters for timekeeping. I was familiar with these programs because I had taken an introductory class on them at college. However, I found that I needed more training when I started working there because they were so complex. My supervisor helped me learn the basics of the software, and I became proficient within six months.”

What makes you the best candidate for this position?

Employers ask this question to learn more about your qualifications and how you feel about the job. Before your interview, make a list of all your skills and experiences that relate to this position. Think about what makes you unique compared to other candidates.

Example: “I am the best candidate for this position because I have excellent customer service skills. Throughout my career, I’ve worked in several different positions where I interacted with customers. In these roles, I learned how to help people find information quickly and solve their problems. I also understand the importance of confidentiality and discretion when handling sensitive information. These skills are important for this role since I will be working with confidential documents.”

Which court systems have you worked with in the past?

This question can help the interviewer determine if you have experience working with their court system. It can also show them how much experience you have in general, which may be helpful for your application. When answering this question, it can be beneficial to mention a few of the systems you’ve worked with and what you liked about each one.

Example: “I’ve worked with both state and federal courts before, but I prefer working with state courts because they’re usually smaller and more personable. In my last position, I was able to get to know many of the people who came through our courthouse, which made me feel like I was making a difference in their lives.”

What do you think sets your skills apart from other clerks?

This question can help interviewers understand what you value in your work and how you see yourself as a professional. When answering this question, it can be helpful to think about the skills that have helped you succeed in previous positions. You may also want to mention any unique or transferable skills that are relevant to the position.

Example: “I believe my ability to multitask is one of my greatest strengths. In my last role, I was responsible for handling customer service calls while also processing orders. This required me to quickly switch between tasks, but I found that I could do both with ease. Another skill I find useful is my attention to detail. While working at my last job, I noticed an error on a shipment and notified management before the product had been delivered.”

How often do you update legal databases?

This question can help interviewers understand your experience with legal databases and how often you update them. If you have previous experience updating legal databases, describe the process in detail. If you do not have any experience updating legal databases, explain that you are willing to learn this skill if necessary.

Example: “I am familiar with several legal databases and regularly update them as needed. I use these databases to search for case information, such as court dates, attorney names and client information. In my last position, I was responsible for updating our database once a week. I would also check the database daily to ensure it had no errors.”

There is a conflict between two court cases with similar facts. How would you resolve this?

This question is an opportunity to show your problem-solving skills and ability to use logic. Your answer should include a step-by-step process for resolving the conflict, including how you would determine which case was more important or relevant.

Example: “I would first look at the facts of each case to see if there are any similarities. If there aren’t any similarities between the cases, I would then look at the outcomes of both cases to see if they were similar. If the outcomes are different, I would ask the attorneys involved in each case why their client deserves the ruling that they’re asking for. If the reasons are similar, I would rule in favor of the attorney who has been practicing law longer.”

Previous

17 Custodian Interview Questions and Answers

Back to Interview
Next

17 Host Interview Questions and Answers