Resume

Clerk Resume Example & Writing Guide

Use this Clerk resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Clerks are the people who make sure the day-to-day operations of a company run smoothly. They handle everything from processing orders to answering customer questions. If you’re looking for a job that’s both challenging and rewarding, you might want to consider becoming a clerk yourself.

Before you can land your dream job as a clerk, though, you need a resume that will showcase your skills and experiences. Here are some tips and an example to help you write yours.

David Moore
Houston, TX | (123) 456-7891 | [email protected]
Summary

Driven, detail-oriented, and customer-focused clerk with more than 10 years of experience in the retail and service industries. Proven track record of efficiently managing front-of-house operations, providing excellent customer service, and maintaining a positive attitude under pressure.

Education
James Madison High School Jun '08
High School Diploma
Experience
Company A, Clerk Jan '17 – Current
  • Maintained a high level of knowledge and awareness of the products, services, and capabilities within assigned areas to ensure accurate responses to customer inquiries.
  • Provided excellent customer service by responding promptly to customers’ requests for information or assistance with their accounts.
  • Assisted in training new employees on proper procedures and policies regarding job responsibilities.
  • Performed other duties as assigned such as data entry, filing, copying documents, mailing letters/packages, etc., which may include working outside normal business hours when required due to special projects or deadlines.
  • Followed all company safety rules and regulations at all times while performing job-related tasks and ensured that others followed these same rules and regulations as well.
Company B, Clerk Jan '12 – Dec '16
  • Provided general customer service to customers and employees, including answering questions about products and services, processing transactions, and resolving complaints
  • Maintained a clean work environment by sweeping the floor daily and dusting shelves weekly
  • Operated cash register for all sales transactions; processed credit card payments using Square Register app on iPad
  • Answered phone calls from customers with inquiries about product availability or pricing information
  • Assisted in receiving merchandise shipments of up to 100 boxes per day
Company C, Sales Associate Jan '09 – Dec '11
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Operated cash register and computer system to process sales.
  • Stocked shelves and organized sales floor to create a neat and inviting environment for customers.
Certifications
  • Certified Shorthand Reporter
  • Certified Court Reporter
  • Certified Realtime Reporter
Skills

Industry Knowledge: Cash Handling, Banking, Loans, Mortgages, Ledger Balancing
Technical Skills: Microsoft Office Suite, Typing, iOS, ATMs
Soft Skills: Communication, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution

How to Write a Clerk Resume

Here’s how to write a clerk resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters will read. And since they’re so important, it’s crucial that you use them to your advantage by including specific details about your experience and accomplishments.

For example, rather than saying you “managed office supplies,” you could say you “managed $10K inventory of office supplies for 20+ employees, ensuring supplies were always available and ordering new supplies as needed.”

The second bullet point is much stronger because it provides specific numbers and details about what exactly you did and the results of your work.

Related: What Is a Clerk? How to Become One

Identify and Include Relevant Keywords

When you apply for a clerk role, your resume is likely to go through an applicant tracking system (ATS). This program will search for certain keywords related to the job in order to determine whether or not you are a good fit. So, if you want your resume to make it past the ATS and into the hands of a recruiter, be sure to include relevant keywords throughout all sections of your resume.

The most commonly used keywords for clerk roles are:

  • Office Administration
  • Data Entry
  • Administrative Assistance
  • Time Management
  • Customer Service
  • Teamwork
  • Microsoft Access
  • Social Media
  • Accounting
  • Communication
  • Organization Skills
  • Team Spirit
  • Payroll
  • Clerical Skills
  • Research
  • Cashiering
  • Teaching
  • Sales
  • Adobe Photoshop
  • Critical Thinking
  • Shorthand
  • Typing
  • QuickBooks
  • Phone Etiquette
  • Administrative Management
  • Hotel Management
  • Public Speaking
  • Organization Development
  • Human Resources (HR)
  • Strategic Planning

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