Client Liaison Resume Example & Writing Guide
Use this Client Liaison resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
As a client liaison, you’re in a unique position to bridge the gap between clients and agencies. You’re tasked with understanding client needs, managing budgets, and delivering high-quality work. And while your ability to manage client expectations is crucial, so is your ability to manage the agency’s resources.
Here are some tips and an example to help you write a stellar client liaison resume that will help you land your next job in this competitive industry.
How to Write a Client Liaison Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your resume more interesting by using bullet points to describe the results of your work.
For example, rather than saying you “assisted clients with account questions,” you could say that you “increased customer satisfaction rate by 15% by providing timely and accurate responses to account questions.”
The second bullet point is more specific and provides more detail about the project and its outcome. It also includes a quantifiable result—a 15% increase in customer satisfaction rate—which makes it easier for the reader to understand your contribution.
Identify and Include Relevant Keywords
When you submit your resume for a client liaison role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. This program will search for terms related to the job, like “client relations” or “sales” in order to determine whether your skills and experience match the company’s needs. If you don’t have the right keywords on your resume, the ATS might discard your application before a recruiter has a chance to review it.
That’s why it’s important to include relevant keywords throughout all the sections of your resume. You can start by including some of these commonly used client liaison keywords:
- Client Relations
- Sales
- Business Development
- Marketing
- Account Management
- Customer Service
- Marketing Strategy
- Social Media
- Sales Management
- Business-to-Business (B2B)
- Project Management
- Public Relations
- Social Media Marketing
- Teamwork
- Management
- Customer Relationship Management (CRM)
- Negotiation
- Research
- Event Planning
- Team Leadership
- Communication
- Microsoft Access
- Retail
- Time Management
- Team Building
- Problem Solving
- Clienteling
- IBM SPSS
- IBM Cognos
- Leadership
Showcase Your Technical Skills
As a client liaison, you need to be proficient in a variety of software programs and systems in order to effectively do your job. This might include customer relationship management (CRM) software, project management software, and office productivity software like Microsoft Office Suite. Additionally, you should be familiar with social media platforms like LinkedIn and Twitter, as well as email marketing platforms like MailChimp.
Being able to list your technical skills prominently on your resume will show that you are a valuable asset to any company.