Client Liaison Resume Example & Writing Guide

Use this Client Liaison resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a client liaison, you’re in a unique position to bridge the gap between clients and agencies. You’re tasked with understanding client needs, managing budgets, and delivering high-quality work. And while your ability to manage client expectations is crucial, so is your ability to manage the agency’s resources.

Here are some tips and an example to help you write a stellar client liaison resume that will help you land your next job in this competitive industry.

Jennifer Thomas
Phoenix, AZ | (123) 456-7891 | [email protected]

Seasoned client liaison with over 10 years of experience working with clients in various industries. Proven ability to build and maintain positive relationships, identify client needs and requirements, and manage expectations. Excels at providing customer service that exceeds expectations.

Arizona State University Jun '10
B.A. in Psychology
Company A, Client Liaison Jan '17 – Current
  • Developed and maintained relationships with clients to ensure a high level of customer service, responsiveness, and satisfaction.
  • Provided client support for all aspects of the project lifecycle including proposal development, contract negotiation, scope definition, change management, issue resolution, etc.
  • Managed multiple projects simultaneously while ensuring adherence to company policies and procedures related to quality control/assurance (QC), schedule management (SMs), resource planning (RPs), risk management (RM) and financial controls (FCs).
  • Assisted in developing proposals that meet client needs by providing technical expertise on products or services offered by the organization.
  • Participated in sales activities as required such as attending trade shows or participating in marketing campaigns when needed.
Company B, Client Liaison Jan '12 – Dec '16
  • Created and maintained a database of all client information, including contact details, project history and billing information
  • Communicated with clients to ensure that their needs were met within the scope of projects
  • Managed multiple projects simultaneously while ensuring that each was completed on time and under budget
  • Collaborated with other team members to create innovative solutions for challenging problems faced by clients
  • Prepared detailed reports summarizing project progress and outlining next steps in the process
Company C, Client Services Representative Jan '09 – Dec '11
  • Acted as the first point of contact for clients and provided them with high-quality customer service.
  • Responded to client inquiries and requests in a timely and professional manner.
  • Maintained up-to-date knowledge of company products and services to accurately answer client questions.

Industry Knowledge: Customer Service, Sales, Marketing
Technical Skills: Microsoft Office Suite, Salesforce, Google Analytics, Google Search Console
Soft Skills: Communication, Customer Service, Time Management, Leadership

How to Write a Client Liaison Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your resume more interesting by using bullet points to describe the results of your work.

For example, rather than saying you “assisted clients with account questions,” you could say that you “increased customer satisfaction rate by 15% by providing timely and accurate responses to account questions.”

The second bullet point is more specific and provides more detail about the project and its outcome. It also includes a quantifiable result—a 15% increase in customer satisfaction rate—which makes it easier for the reader to understand your contribution.

Identify and Include Relevant Keywords

When you submit your resume for a client liaison role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. This program will search for terms related to the job, like “client relations” or “sales” in order to determine whether your skills and experience match the company’s needs. If you don’t have the right keywords on your resume, the ATS might discard your application before a recruiter has a chance to review it.

That’s why it’s important to include relevant keywords throughout all the sections of your resume. You can start by including some of these commonly used client liaison keywords:

  • Client Relations
  • Sales
  • Business Development
  • Marketing
  • Account Management
  • Customer Service
  • Marketing Strategy
  • Social Media
  • Sales Management
  • Business-to-Business (B2B)
  • Project Management
  • Public Relations
  • Social Media Marketing
  • Teamwork
  • Management
  • Customer Relationship Management (CRM)
  • Negotiation
  • Research
  • Event Planning
  • Team Leadership
  • Communication
  • Microsoft Access
  • Retail
  • Time Management
  • Team Building
  • Problem Solving
  • Clienteling
  • IBM Cognos
  • Leadership

Showcase Your Technical Skills

As a client liaison, you need to be proficient in a variety of software programs and systems in order to effectively do your job. This might include customer relationship management (CRM) software, project management software, and office productivity software like Microsoft Office Suite. Additionally, you should be familiar with social media platforms like LinkedIn and Twitter, as well as email marketing platforms like MailChimp.

Being able to list your technical skills prominently on your resume will show that you are a valuable asset to any company.


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