Career Development

What Does a Client Manager Do?

Find out what a client manager does, how to get this job, and what it takes to succeed as a client manager.

Client managers are responsible for overseeing the relationship between their organization and its clients. They commonly work with a specific client group or department, such as retail customers or healthcare patients. Their job is to ensure that these clients receive quality service while also ensuring that the company meets its financial goals.

Client managers may be tasked with developing new ways to improve customer satisfaction or sales performance. They may also be responsible for training frontline employees on how best to interact with clients in order to meet these goals.

Client Manager Job Duties

A client manager typically has a wide range of responsibilities, which can include:

  • Developing and implementing client retention strategies such as cross-selling additional products or services to existing clients
  • Coordinating all aspects of projects with other departments within the company such as accounting, human resources, or IT
  • Interviewing potential clients to determine their needs and goals, and recommending appropriate solutions
  • Analyzing data to determine how to best meet clients’ needs
  • Managing an existing client base by ensuring that all client needs are met
  • Developing a strategic plan for each client that encompasses all of their financial needs
  • Developing and presenting proposals to new clients and managing existing client accounts
  • Monitoring client accounts for any red flags indicating possible fraud or misuse of funds
  • Meeting regularly with clients to discuss their needs, progress toward goals, and satisfaction with the service being provided

Client Manager Salary & Outlook

Client managers’ salaries vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of commissions and bonuses.

  • Median Annual Salary: $76,500 ($36.78/hour)
  • Top 10% Annual Salary: $125,000 ($60.1/hour)

The employment of client managers is expected to grow at an average rate over the next decade.

Demand for these workers depends on the demand for social workers, who will be needed to supervise and evaluate the work of client managers. As demand for social workers increases, so does demand for client managers.

Client Manager Job Requirements

A number of qualifications are necessary to become a client manager. They include:

Education: A client manager is typically required to have a bachelor’s degree in marketing, business or a related field. Some of the coursework that these degrees offer includes marketing research, business law, economics, finance, statistics, accounting, management and leadership.

Training & Experience: Many client managers will receive on-the-job training from their new employer. This training will help the client manager learn the company’s policies and procedures. It will also help the client manager learn the software and computer systems the company uses.

Certifications & Licenses: While a client manager doesn’t need a certification to manage clients, earning one can demonstrate a deeper level of commitment and dedication to the role.

Client Manager Skills

Client managers need the following skills in order to be successful:

Communication: Communication is the act of conveying information to others. As a client manager, you may be communicating with clients, other managers, other departments and suppliers. Effective communication is essential to your success in the role. You should be able to communicate clearly and concisely, whether in person or over the phone, in writing or through video conferencing.

Leadership: Leadership skills can help you manage your clients well. You can use leadership skills to motivate your clients to complete tasks, follow your advice and adhere to deadlines. You can also use leadership skills to help your clients overcome challenges and achieve their goals.

Problem-solving: Problem-solving skills allow you to identify issues and find solutions. As a client manager, you may be responsible for resolving any issues that arise. For example, if a client is having trouble with their computer, you may be the person they contact to help them. Providing solutions to problems can help you build trust with your clients and show them you care about their needs.

Time management: Time management is the ability to plan your day and manage your tasks accordingly. Clients may notice if you are able to complete all of your tasks in a timely manner. Demonstrating your ability to manage your time can help you to be more productive and efficient.

Decision-making: Clients often seek advice from professionals, and they may need help making decisions about their finances, career paths or other aspects of their lives. As a client manager, you can help clients make informed decisions by providing them with the information they need and asking them questions that help them think through their options. You can also help clients make decisions by providing them with resources they can use to research their options on their own.

Client Manager Work Environment

Client managers work in a variety of settings, including corporate offices, government agencies, law firms, and financial institutions. They typically work a standard 40-hour week, although they may occasionally have to work overtime to meet deadlines or attend evening or weekend meetings with clients. Client managers usually work on teams with other managers and support staff, such as paralegals and legal assistants. They may also work with outside consultants, such as private investigators, to gather information or conduct research. Client managers must be able to handle a high level of stress, as they must juggle the demands of multiple clients and meet deadlines. They must also be able to think critically and solve problems quickly.

Client Manager Trends

Here are three trends influencing how client managers work. Client managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Need for More Technical Skills

As businesses become more reliant on technology, the need for client managers with technical skills will continue to grow.

Client managers who are able to understand and manage technical projects will be in high demand, as they will be able to help businesses implement new technologies and improve their operations. In order to be successful in this field, client managers will need to be well-versed in both technology and business management.

The Importance of Being a Great Communicator

In order to be successful in any role, it is important to be a great communicator. This is especially true for client managers, who are responsible for communicating with clients about project details and timelines.

By developing strong communication skills, client managers can build trust with their clients and ensure that projects run smoothly. Additionally, strong communication skills can help client managers find success in other areas of business, such as sales or marketing.

More Focus on Personal Development

As businesses become more competitive, they are placing a greater emphasis on personal development. This means that client managers will need to focus on improving their own skills in order to stay ahead of the competition.

One way to do this is by taking courses or seminars that will help them develop new skills. In addition, client managers should make sure to take time each day to read industry publications or listen to podcasts that will keep them up-to-date on the latest trends.

How to Become a Client Manager

A career as a client manager can be very rewarding. It offers the opportunity to work with a variety of people and businesses, and to help them achieve their goals. As a client manager, you’ll need to have strong communication skills, be able to build relationships, and be able to problem-solve. You’ll also need to be able to manage your time effectively so that you can meet deadlines and stay on top of your workload.

If you want to become a client manager, it’s important to start by building up your experience in marketing or sales. This will give you the skills and knowledge you need to successfully manage clients. You should also take courses in project management and business administration, which will help you develop the skills needed to run a successful business.

Related: How to Write a Client Manager Resume

Advancement Prospects

The best way to advance in this career is to develop a strong network of clients who are willing to provide positive referrals. Additionally, client managers should focus on developing strong relationships with their clients and providing exceptional customer service. Those who are able to successfully grow their client base and maintain high levels of customer satisfaction will be in the best position for advancement.

Client managers who demonstrate exceptional leadership and management skills may be promoted to senior positions within their company. Those who have a strong entrepreneurial spirit may also choose to start their own client management consulting business.

Client Manager Job Description Example

At [CompanyX], we provide our clients with expert guidance and support throughout the product development process. We are looking for an experienced Client Manager to join our team and lead our client relationships. The ideal candidate will have a proven track record of developing and maintaining strong client relationships, as well as experience managing projects from start to finish. They will be responsible for ensuring that our clients are satisfied with our services and that their needs are being met. The Client Manager will also be responsible for identifying new business opportunities with existing clients.

Duties & Responsibilities

  • Serve as the primary point of contact for assigned clients, developing and maintaining strong relationships
  • Understand client business objectives and needs, and develop strategies to address them
  • Actively manage projects from start to finish, ensuring quality standards are met and deadlines are adhered to
  • Serve as a liaison between clients and internal teams, providing clear and timely communication
  • Proactively identify opportunities to upsell or cross-sell services
  • Generate new leads through networking and relationship building
  • Prepare proposals and presentations for potential and existing clients
  • Negotiate contracts and pricing with clients
  • Monitor industry trends and competitor activity, and share insights with clients
  • Maintain accurate records of all client interactions in CRM system
  • Achieve quarterly and annual sales targets
  • Provide input on team performance and contribute to staff development initiatives

Required Skills and Qualifications

  • Bachelor’s degree in business, marketing, or related field
  • 3-5 years professional experience in customer service, sales, or account management
  • Proven ability to develop relationships with clients and build rapport
  • Excellent communication, negotiation, and presentation skills
  • Strong organizational skills and multitasking ability
  • Proficient in Microsoft Office, with aptitude to learn new software and systems

Preferred Skills and Qualifications

  • MBA or other advanced degree
  • Experience working with enterprise clients
  • Experience managing a team of account managers
  • Working knowledge of CRM software, Salesforce preferred
  • Familiarity with project management software, Basecamp preferred

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